patient access representative resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Organized Patient Service Representative with 2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Skills
Organized and Efficient
Gathering Information from Patients
Quality Standards and Protocols
Resolving Problems
Helpful and Service-Oriented
Patient Needs Assessment and Referral
Registration and Scheduling
Database Search and Data Entry Skills
Calm and Effective Under Pressure
Insurance Authorizations
Multi-Line Telephone Systems
Patient Registration
Comfort with Technology and Databases
Bilingual Spanish and English
Outbound Calling
Proficient with EPIC System
Work History
Patient Access Representative, 09/2019 - 04/2021 Methodist Hospital For Surgery – Saginaw, MI,
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Received patient deductibles, co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Balanced deposits and credit card payments each day.
Used EPIC to schedule appointments.
Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Called insurance companies to get precertification and other benefits information on behalf of patients.
Maintained energy and enthusiasm in fast-paced environment.
Worked flexible hours; night, weekend, and holiday shifts.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Notified and reminded clients of appointments.
Built professional relationships with service providers.
Answered phone calls and messages for 7-10 physician for internal medicine, Trauma, Cancer Center, Family Medicine and Neurologist medical facility, scheduling appointments and handling patient inquiries.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Coordinated front office duties, including customer service, patient scheduling and billing.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Compiled and reviewed medical charts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Carried out day-day-day duties accurately and efficiently.
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