Patient Access Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:


Supportive Patient Service Representative with 9 years of experience. Dedicated to efficient office administration and comprehensive assistance. Adept at scheduling and patient education. Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality.

  • Windows 7/XP/Vista
  • MS Office (including Word, Excel, & Power point)
  • Internet Explorer
  • Adobe Acrobat
  • Firefox
  • Perfect Minds
  • Medical Terminology
  • 10 key, Maintain records
  • Adobe Acrobat, Scanning
  • Payment processing
  • Appointment scheduling
  • Appointment confirmation
  • Routing lab results
  • Directing visitors
  • Medical filing
  • Maintaining records
  • Team development
  • Patient positioning understanding
  • Government relations knowledge
  • Reporting skills
  • Patient care planning
  • Healthcare platforms
  • Relationship and team building
  • Staffing management
  • AED certification
  • Organization and planning
  • Confident public speaker
Patient Access Representative, 01/2017 to Current
Morton Comprehensive Health Oklahoma City, OK,
  • Process patient accounts and deploy established policies to resolve insurance issues with patient accounts.
  • Works with patients, their families and team members when possible to help address insurance coverage gaps via alternative funding options.
  • Assists patients and their families with questions concerning insurance and other financial issues.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Facilitates resolution of patient billing issues.
  • Ensures payers are listed Accurately, pertaining to primary, secondary, and/or tertiary coverage and billing when a patient has multiple third party/governmental payers listed on an account.
  • Scanning of all patients' (demographic) paperwork to patient chart and assist with batch scan filing.
  • Establish and maintain effective working relationships with patients, employees, and the public.
  • Creates staff schedules, reviews time off requests, and facilitates team huddles & department meetings.
  • Perform other duties as assigned.
  • Identifies opportunities to improve patient relations and shorten the time it takes to handle registration processes.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Process paper work on a daily basis.
  • File, prepared and maintain records of the various students, which consist of composing correspondence, organizing invoices, maintaining attendance and etc.
  • Maintain a working knowledge of policies and procedures pertaining to registration.
  • Provides outstanding customer service to all internal and external customers including our patients, visitors, co-workers, physicians, and insurance companies.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Be very proficient in English, grammar, spelling.
  • Computer sassy and have a strong medical terminology.
Administration Assistant/ Patient Access Representative, 12/2014 to 01/2017
Brookdale Senior Living Tulsa, OK,
  • Answer phones, take messages and transfer calls, accept and sign for deliveries (mail, prescriptions, etc.).
  • Coordinate guest room reservations.
  • Answer resident needs, Respect Residents rights.
  • And requests.
  • Properly putting together and manage resident, employee and vendor files.
  • Provide security, making sure visitors and outside care agencies sign in and out.
  • Maintains front lobby presentable for resident, visitors, and tours.
  • Daily responsibilities included heavy meeting scheduling, calendars management, presentation production, tracking expenses and supporting the program.
  • Working closely with management with budgets, profit, and loss statements.
  • Phone calls to our clients to ensure they are updated with upcoming events, class scheduling, billing and surveys.
  • Excellent customer service is provided to all individuals that enter the studio.
  • All potential and/or students are always treated with honor and respect.
  • Phone calls to our clients to ensure they are updated with upcoming events, class scheduling, billing and surveys.
  • Maintain enrolment by establishing a relationship with residents, staff, and resident's family members.
  • Providing them with excellent customer service.
  • Process Paper Work daily.
  • File, prepared and maintain records of the various patients, which consist of composing correspondence, organizing invoices, maintaining attendance and etc.
  • Respond and follow through to requests for information and communicate with all levels of management with minimal supervision.
  • Maintain all conference rooms for cleanliness / reserve conference rooms, including ordering and/or setup.
  • Resolve problems associated with all building services including- janitorial, mailroom, copier services, parking, badging, and conference rooms.
  • Assists with the coordination and scheduling of office/building maintenance activities.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Maintained up-to-date department organizational chart.
  • Coordinated admission processes and prepared medical records and agreement packets.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Healthcare Administrator, 12/2010 to 12/2014
Casa Colina Hospital City, STATE,
  • Communicated with patients to ensure they were comfortable and if they needed anything I would assist them.
  • Filed paper work and answering phone calls.
  • Assist and administer patient's surveys.
  • Working front desk for urgent care.
  • Sign people in and help them fill out paperwork.
  • Inputted work schedules on a daily basis.
  • Delivered medical records/nurses memos to the applicable departments.
  • Answering phone calls and Filling Medical records.
  • Organized and scheduling employee.
  • Interacting with patients see if they need their room clean.
  • Scheduling for nurse, doctors, CNA and LVN.
  • Contact patient balance or payment that need to be made.
  • Communicated with patients with compassion while keeping medical information private.
  • Created and implemented policies and procedures for effective pharmacy management.
  • Worked closely with the store manager to maintain day-to-day operations.
Education and Training
Bachelor of Science: Healthcare Administration And Leadership, Expected in 12/2020
WGU - ,
Business Administration: Organizational Leadership, Expected in 03/2016
University of La Verne - La Verne, CA,

Leadership Program

References Upon Request

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Resume Overview

School Attended
  • WGU
  • University of La Verne
Job Titles Held:
  • Patient Access Representative
  • Administration Assistant/ Patient Access Representative
  • Healthcare Administrator
  • Bachelor of Science
  • Business Administration

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