Patient Access Representative Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Objective: To secure a challenging position that will utilize knowledge and experience providing rapid growth and career opportunities.

Hardworking and passionate jobseeker with strong organizational skills eager to secure a position in a business environment. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Energetic and ambitious; works well individually with minimal supervision or as part of a team
  • Team player and builder
  • Goal Achieving
  • Highly motivated self-starter with strong organizational skills
  • Effective communication liaison between personnel and management
  • Helpful and Service-Oriented
  • Quality Standards and Protocols
  • Verbal and Written Communication
  • Documenting and Recording Information
  • Calm and Effective Under Pressure
  • Demonstrates quick and effective resolution of high-pressured situations
  • Organized and Efficient
  • Proven ability to assess customer needs and deliver promised results on time.
  • Excellent computer skills; proficient with Microsoft Office and Google Suite
  • Rapid data entry skills
  • Proven ability to effectively manage stressful situations
  • Personable and even tempered; capable of getting along with many different types of personalities
  • Comfortable with different ranges of clerical responsibilities
  • Clerical Experience
  • Thorough accuracy
  • Multi-tasking
  • Caring and Empathetic
  • Registration and Scheduling
  • Database Search and Data Entry Skills
  • Payment Calculation
  • Safety Monitoring
  • Time Management and Prioritization
  • Outbound and Inbound Calls
Scott Community College Bettendorf, IA, Expected in 07/2015 CNA : Certified Nursing Assistant - GPA :
Bettendorf High School Bettendorf, IA Expected in 05/2015 High School Diploma : - GPA :
Work History
Alliant - Enrollment Specialist
Seattle, WA, 08/2021 - Current
  • Communicated effectively via telephone with prospective customers.
  • Enrolled patients through inbound and outbound calls.
  • Thoroughly updated, entered and reviewed customer data.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Trained and shadowed new hire enrollment agents.
  • Followed call scripts and flows to maximize effectiveness.
  • Assisted with enrollment geared chats through Slack channel by answering questions and posting reminders.
  • Consistently answered questions from fellow enrollment agents via direct message in Slack
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Added information to enrollment team guide to make sure we have the most accurate and up to date information.
Morton Comprehensive Health - Patient Access Representative
Nowata, OK, 01/2019 - Current
  • Checking in patients to emergency room including medics, trauma patients, outpatient labs, radiology and directs admits.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Prepared patient identification band and completed admissions papers.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Collecting co-payments, co-insurance, and deposits from patients.
  • Contacted insurance companies for patient medical billing operations.
  • Provided outstanding and professional customer service to promote positive patient experience.
  • Screened and referred incoming phone calls and visitors to confirm accurate, timely and positive communication, facilitation and presentation. All while using superb phone etiquette.
  • Managing sometimes over 50 calls per day.
  • Attend weekly/ monthly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Verifying, checking, and updating patient's insurance for all patient accounts I come in contact with.
  • Completing all tasks while staying in compliance and having knowledge of HIPPA, EMTALA, CMS, and JCHOA guidelines and regulation
  • Involved in Shiny Frog (promoting happiness within work place) and attend voluntary monthly meetings on how we can make our work space better and happier.
  • Obtained safety coach status and service champion status by participating in necessary classes to achieve these ranks.
  • Current preceptor and help with training of all new employees.
  • Provide exceptional customer service to all patients while remaining calm and collective during high-stress emergency situations.
Sun Tan City - Tanning Consultant/ Sales Associate
City, STATE, 03/2017 - 03/2019
  • Greeting all incoming clients.
  • Providing first-rate service to all customers and potential customers.
  • Conducting tours of salon, answering questions and essentially promoting membership.
  • Responsible for cleanliness of tanning rooms and equipment.
  • Maintaining client records and incident reports.
  • Managed over 20 customer calls per day.
  • Providing new clients with tanning procedure and skin treatment training.
  • Extensive knowledge on skin, burns, UVA/UVB rays, tanning lotion and supplements.
  • Sales associate and making certain monthly goals/ deadlines in regards to selling tanning lotion and memberships.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Daily closing of store including cleaning equipment and counting down cash drawers.
  • Conducting payment transactions with customers.
  • Maintaining high standards with minimal supervision from management.
Cafe Indigo (now Indigo Grille) - Waitress/ Server
City, STATE, 02/2014 - 12/2018
  • Catering to customer food and drink needs.
  • Served 20 plus tables per day.
  • Mixing and serving alcoholic and boutique style coffee beverages.
  • Followed safety and sanitation policies when handling food and beverages.
  • Cultivated warm relationships with regular customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Conducted payment transactions between customers.
  • Daily opening and closing of store including cleaning, re-stocking items, and properly handling food.
  • Maintained high standards with minimal supervision from management.
Whitey's Ice Cream - Ice Cream Preparer
City, STATE, 03/2012 - 02/2016
  • Greeted customers and made ice cream cones, shakes, and other items for customers according to their request.
  • Catered to customer food and drink needs.
  • Memorization of ice cream flavors and what is in them, including: shakes, sundaes, smoothies, malts, yogurt, sodas, floats, slushies, freezes and bostons.
  • Utilized POS system to conduct payment transactions with customers.
  • Ensured that ice cream is assembled properly and delivered to customer in timely manner.
  • Made over 50 ice cream shakes/ cones per day
  • Kept rigid cleanliness standards daily.
  • Helped train new employees.
  • Promoted Whitey's brand and offered exceptional customer service.
  • Increased cheerful work environment for customers and coworkers.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • Scott Community College
  • Bettendorf High School
Job Titles Held:
  • Enrollment Specialist
  • Patient Access Representative
  • Tanning Consultant/ Sales Associate
  • Waitress/ Server
  • Ice Cream Preparer
  • CNA
  • High School Diploma