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Patient Access Representative Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Objective: To secure a challenging position that will utilize knowledge and experience providing rapid growth and career opportunities.

Hardworking and passionate jobseeker with strong organizational skills eager to secure a position in a business environment. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Energetic and ambitious; works well individually with minimal supervision or as part of a team
  • Team player and builder
  • Goal Achieving
  • Highly motivated self-starter with strong organizational skills
  • Effective communication liaison between personnel and management
  • Helpful and Service-Oriented
  • Quality Standards and Protocols
  • Verbal and Written Communication
  • Documenting and Recording Information
  • Calm and Effective Under Pressure
  • Demonstrates quick and effective resolution of high-pressured situations
  • Organized and Efficient
  • Proven ability to assess customer needs and deliver promised results on time.
  • Excellent computer skills; proficient with Microsoft Office and Google Suite
  • Rapid data entry skills
  • Proven ability to effectively manage stressful situations
  • Personable and even tempered; capable of getting along with many different types of personalities
  • Comfortable with different ranges of clerical responsibilities
  • Clerical Experience
  • Thorough accuracy
  • Multi-tasking
  • Caring and Empathetic
  • Registration and Scheduling
  • Database Search and Data Entry Skills
  • Payment Calculation
  • Safety Monitoring
  • Time Management and Prioritization
  • Outbound and Inbound Calls
Education
Scott Community College Bettendorf, IA, Expected in 07/2015 CNA : Certified Nursing Assistant - GPA :
Bettendorf High School Bettendorf, IA Expected in 05/2015 High School Diploma : - GPA :
Work History
Alliant - Enrollment Specialist
Seattle, WA, 08/2021 - Current
  • Communicated effectively via telephone with prospective customers.
  • Enrolled patients through inbound and outbound calls.
  • Thoroughly updated, entered and reviewed customer data.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Trained and shadowed new hire enrollment agents.
  • Followed call scripts and flows to maximize effectiveness.
  • Assisted with enrollment geared chats through Slack channel by answering questions and posting reminders.
  • Consistently answered questions from fellow enrollment agents via direct message in Slack
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Added information to enrollment team guide to make sure we have the most accurate and up to date information.
Morton Comprehensive Health - Patient Access Representative
Nowata, OK, 01/2019 - Current
  • Checking in patients to emergency room including medics, trauma patients, outpatient labs, radiology and directs admits.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Prepared patient identification band and completed admissions papers.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Collecting co-payments, co-insurance, and deposits from patients.
  • Contacted insurance companies for patient medical billing operations.
  • Provided outstanding and professional customer service to promote positive patient experience.
  • Screened and referred incoming phone calls and visitors to confirm accurate, timely and positive communication, facilitation and presentation. All while using superb phone etiquette.
  • Managing sometimes over 50 calls per day.
  • Attend weekly/ monthly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Verifying, checking, and updating patient's insurance for all patient accounts I come in contact with.
  • Completing all tasks while staying in compliance and having knowledge of HIPPA, EMTALA, CMS, and JCHOA guidelines and regulation
  • Involved in Shiny Frog (promoting happiness within work place) and attend voluntary monthly meetings on how we can make our work space better and happier.
  • Obtained safety coach status and service champion status by participating in necessary classes to achieve these ranks.
  • Current preceptor and help with training of all new employees.
  • Provide exceptional customer service to all patients while remaining calm and collective during high-stress emergency situations.
Sun Tan City - Tanning Consultant/ Sales Associate
City, STATE, 03/2017 - 03/2019
  • Greeting all incoming clients.
  • Providing first-rate service to all customers and potential customers.
  • Conducting tours of salon, answering questions and essentially promoting membership.
  • Responsible for cleanliness of tanning rooms and equipment.
  • Maintaining client records and incident reports.
  • Managed over 20 customer calls per day.
  • Providing new clients with tanning procedure and skin treatment training.
  • Extensive knowledge on skin, burns, UVA/UVB rays, tanning lotion and supplements.
  • Sales associate and making certain monthly goals/ deadlines in regards to selling tanning lotion and memberships.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Daily closing of store including cleaning equipment and counting down cash drawers.
  • Conducting payment transactions with customers.
  • Maintaining high standards with minimal supervision from management.
Cafe Indigo (now Indigo Grille) - Waitress/ Server
City, STATE, 02/2014 - 12/2018
  • Catering to customer food and drink needs.
  • Served 20 plus tables per day.
  • Mixing and serving alcoholic and boutique style coffee beverages.
  • Followed safety and sanitation policies when handling food and beverages.
  • Cultivated warm relationships with regular customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Conducted payment transactions between customers.
  • Daily opening and closing of store including cleaning, re-stocking items, and properly handling food.
  • Maintained high standards with minimal supervision from management.
Whitey's Ice Cream - Ice Cream Preparer
City, STATE, 03/2012 - 02/2016
  • Greeted customers and made ice cream cones, shakes, and other items for customers according to their request.
  • Catered to customer food and drink needs.
  • Memorization of ice cream flavors and what is in them, including: shakes, sundaes, smoothies, malts, yogurt, sodas, floats, slushies, freezes and bostons.
  • Utilized POS system to conduct payment transactions with customers.
  • Ensured that ice cream is assembled properly and delivered to customer in timely manner.
  • Made over 50 ice cream shakes/ cones per day
  • Kept rigid cleanliness standards daily.
  • Helped train new employees.
  • Promoted Whitey's brand and offered exceptional customer service.
  • Increased cheerful work environment for customers and coworkers.

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Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • Scott Community College
  • Bettendorf High School
Job Titles Held:
  • Enrollment Specialist
  • Patient Access Representative
  • Tanning Consultant/ Sales Associate
  • Waitress/ Server
  • Ice Cream Preparer
Degrees
  • CNA
  • High School Diploma