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Patient Access Representative Appointment Scheduler Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Customer-oriented Patient Access Specialist with 20 years background in patient services. Strong focus on superb customer service delivery with sound knowledge of patient registration procedures. Exceptional telephone and in-person communication abilities. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Obtained CPAR Certification .

Skills
  • Patient Registration
  • Pre Registration
  • Eligibility Determination
  • Fee Collection
  • Health information obtainment
  • Insurance billing
  • EMR
  • Appointment Scheduling
  • Front desk operations
  • Resolving Problems
  • Communicating to Patients and Families
  • Documenting and Recording Information
  • Insurance Verification
  • Epic competency
  • Meditech competency
  • Insurance verifying
Work History
Patient Access Representative/Appointment Scheduler, 07/2021 to Current
Riverview HospitalSheridan, IN,
  • Answered and completed 60+ calls daily
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Patient Access Specialist, 12/2011 to 06/2021
Methodist Hospital For SurgeryProsper, TX,
  • Explain legal documents to patients and obtain signatures.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Pre Register 20 plus patients for Vascular and other out patient procedures
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Answered and completed 75+ calls daily
Patient Access Representative, 09/2005 to 12/2011
ExamworksKansas City, KS,
  • Collected and entered daily 50+ patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Medical Office Assistant, 05/1993 to 07/1999
Norman Crowe MDCity, STATE,
  • Acted as first point of contact and set appointments for prospective clients.
  • Assisted doctor as needed
  • Took blood pressure readings
  • Checked blood sugar
  • Gave injections
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Coordinated upwards of 30+ patient scheduling, check-in, check-out and payments for billing daily.
  • Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Entered procedure codes and diagnosis codes into medical billing software.
Education
Certificate: Covid 19 Tracing, Expected in 08/2021
John Hopkins University - Online,
GPA:
Certificate: Certified Patient Account Representative, Expected in 04/2015
HFMA Georgia Chapter - Albany,
GPA:
GED: , Expected in 03/1990
Colquitt County High School - Moultrie, GA,
GPA:
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certifications
  • Certified Patient Account Representative
  • Certificate in COVID-19 Contact Tracing from John Hopkins University

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Resume Overview

School Attended
  • John Hopkins University
  • HFMA Georgia Chapter
  • Colquitt County High School
Job Titles Held:
  • Patient Access Representative/Appointment Scheduler
  • Patient Access Specialist
  • Patient Access Representative
  • Medical Office Assistant
Degrees
  • Certificate
  • Certificate
  • GED

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