patient access representative admitting registrar resume example with 3 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

  • Registration and Admissions
  • Customer Service
  • Insurance Information Collection
  • Verifying Eligibility
  • Explaining Policy and Procedures
  • Administrative and Office Support
  • Time Management
  • Gathering Information From Patients
  • Documenting and Recording Information
  • Database Search and Data Entry Skills
  • Multitasking and Organization
  • Pre-Admission Requests
Work History
Patient Access Representative/Admitting Registrar, 11/2021 - Current
Puc National Sylmar, CA,
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.
Teacher's Assistant, 06/2019 - 09/2020
Todays Child Learning Center City, STATE,
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Reviewed lesson material with students individually or in small groups.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Documented student progress and communicated with parents to keep informed.
  • Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.
  • Supervised residential and day treatment children during class and on field trips.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
  • Recorded grades for coursework and tests in online reporting system.
Clerk/Customer Service Representative, 06/2001 - 12/2001
Cheyney University Financial Aid Office City, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures
  • Helped with filing, scanning, copying and faxing of student paperwork.
Market Research Interviewer, 01/2000 - 05/2000
  • Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
  • Conducted telephone interviews of general population to collect data for food/ snack studies.
  • Attended pre-shift briefings and meetings to receive up-to-date information and changes in daily scheduling.
  • Maintained patience and professionalism despite negative customer interactions.
  • Followed established guidelines and recommendations from supervisors to complete quality interviews.
  • Followed strict guidelines to receive unbiased, unprompted responses.
  • Recorded customer survey answers verbatim to achieve 100% accurate reporting.
  • Made limited number of deviations from interview script to address unique customer dialogue during interview.
No Degree: Computer And Information Sciences, Expected in
Cheyney University of Pennsylvania - Cheyney, PA
Status -
  • Dean's List 1998
  • Took over 60 credit hour in the Computer Science major
High School Diploma: , Expected in 06/1996
Chester High School - Chester, PA
Status -
  • Honor Roll 1994 to 1996

  • 3.7 GPA Graduating

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Resume Overview

School Attended

  • Cheyney University of Pennsylvania
  • Chester High School

Job Titles Held:

  • Patient Access Representative/Admitting Registrar
  • Teacher's Assistant
  • Clerk/Customer Service Representative
  • Market Research Interviewer


  • No Degree
  • High School Diploma

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