Patient Access Representative Resume Example
Detail-oriented Patient Service Representative with outstanding knowledge. Successful at coordinating between patients and professionals and comprehensive patient education. Committed to organization and efficiency.
Dedicated Physical Therapy Technician with 6 years of experience. Skilled in working with doctors to plan treatments and advocating for patient needs.
Committed to comprehensive patient care and individualized plans. Adept at providing best-in-class services for every patient and collaborating closely with physical therapists.
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•Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
•Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.
•Explains all required forms to the patient or guarantor and obtains the necessary signatures.
•Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
•Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
•Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
•Posts payments in the computer system and generates the appropriate patient receipts.
•Monitors, reviews and resolves patient account issues on assigned reports.
•Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation.
•Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and quality of service.
•Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
•Other duties as assigned.
- Greet patients or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Use computers for various applications, such as All scrips IDX web and Web PT.
- Operate office equipment, such as fax machines, copiers. Maintain scheduling and event calendars.
- Schedule and confirm appointments for patients.
- Order and dispense supplies.
- Assist in planning treatment for patient.
- Clean and setting up treatment rooms.
- Help therapist document patient chart.
- Help with physical therapy modalities.
- Operate office equipment, such as fax machines, copiers.
- Maintain scheduling and event calendars.
- Schedule and confirm appointments for patients.
- Order and dispense supplies.
- Assist in planning treatment for patient.
- Clean and setting up treatment rooms.
- Help therapist document patient chart.
- Help with physical therapy modalities.
- Instruct patients during therapy
- Customer service.
- Filing patient charts and calling doctors offices
- Verifying insurance benefits and eligibility and collect co-pays
- Schedule retinal eye exams and refractions
- Translate for both physical therapy and optometry
- Prepare optometry rooms
- Work web PT and use diagnosis codes, such as ICD9 and CPT codes.
- Clerical work such as filing patient charts,
- Appointments, scheduling, and calling doctors offices.
- Verifying insurance benefits and eligibility and collect co-payments.
- Call work compensation adjusters.
- Assist as physical therapy aide when needed.
- Assist in planning treatment for patient.
- Clean and set up treatment rooms.
- Help with physical therapy modalities.
- Instruct patient with proper form during therapy.
- Janitorial work.
- Greet costumer.
- Returns and exchanges.
- Inventory Recovery cleaning and organizing store.
- Assist customers by providing information and resolving their complaints.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Answer customers' questions, and provide information on procedures or policies.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
- Stock shelves, and mark prices on shelves and items.
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Resume Overview
School Attended
- Consolidated Nurse Aide Institute
- Regional Occupational Program
- Goodwill High Scool
- American Heart Association
Job Titles Held:
- Patient Access Representative
- Receptionist PT/optometry/PT Aide
- Receptionist and Physical Therapy Aide
- Cashier
Degrees
- Certified Nurse Aide in CNA
Certificate in Physical Therapy Aide
Certificate in Medical Insurance Billing
High School Diploma
Basic Life Support in CPR And AED
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