Detail-oriented Patient Service Representative with outstanding knowledge. Successful at coordinating between patients and professionals and comprehensive patient education. Committed to organization and efficiency.
Dedicated Physical Therapy Technician with 6 years of experience. Skilled in working with doctors to plan treatments and advocating for patient needs.
Committed to comprehensive patient care and individualized plans. Adept at providing best-in-class services for every patient and collaborating closely with physical therapists.
•Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
•Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.
•Explains all required forms to the patient or guarantor and obtains the necessary signatures.
•Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
•Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
•Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
•Posts payments in the computer system and generates the appropriate patient receipts.
•Monitors, reviews and resolves patient account issues on assigned reports.
•Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation.
•Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and quality of service.
•Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
•Other duties as assigned.
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