Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I am a high energy, high aptitude, capable medical administrative professional. Seeking a rewarding role utilizing my finely honed communication skills and medical service knowledge. Managing patient-related accounts at a large medical facility endows my clear understanding of patient registration, data entry and EPIC software. Motivation to learn, grow and contribute toward the productivity and profitability of an organization is an everlasting desire.

  • Professional
  • Service recommendation
  • Verbal & Written communication
  • Positive attitude
  • Technology proficient
  • Database & Account Management
  • Punctuality
  • Collaboration proficient
  • Insurance Knowledge
  • Patient Assistance
  • Expertise in problem solving
  • Interpersonal and client communications
  • Influencer outreach efforts
  • Active listening skills
  • Quick-learning
  • Customer service
  • Dependable
  • High Energy
  • Appointment Scheduling
  • Medical Coding
Work History
05/2020 to Current Patient Access Representative Our Lady Of The Lake Regional Medical Center | New Iberia, LA,
  • Perform punctual patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Collect and enter patient demographic and insurance data into computer database to establish patient's medical records. (EPIC Software)
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks. (EPIC software)
  • Obtain patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Resolved patient financial problems and concerns with guidance from documented guidelines and procedures.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Balanced deposits and credit card payments each day.
  • Take co-payments and compile daily financial records.
  • Devote special emphasis to punctuality and work to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Greet and treat patients with positive attitude, remain professional at all times.
  • Consistently achieves targeted registration completion times to ensure physicians schedules are maintained.
  • Scans patient identification and insurance cards during each visit
  • Transport patients to appropriate locations to maintain patient flow.
  • Utilize account system notes to document important information related to the registration, insurance verification, pre-certification, referral and/or collection process.
04/2019 to 11/2019 Member Service Desk Representative Planet Fitness | City, STATE,
  • Improved quality processes for increased efficiency and effectiveness.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings in a timely and professional manner.
  • Created a positive experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
  • Guiding prospective members on facility tours.
  • Maintaining composure and focus while multitasking in a stressful environment.
  • Checking in members, signing up new members and updating member accounts using the Datatrack gym management software.
11/2016 to 02/2017 Logistics Team Member/Associate Cashier Target | City, STATE,
  • Create a welcoming experience by authentically greeting, every guest every time.
  • Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest’s shopping experience and using those questions to assess, understand, and determine how to tailor your approach.
  • Welcome guests into self-checkout and provide assistance as needed.
    Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices.
  • Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
  • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds. Stocking shelves.
  • Enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor.

Expected in Bachelor of Science | General Studies Louisiana State University At Shreveport, Shreveport, LA, GPA:

6 credit hours until degree completion Fall 2020.

Expected in Associate of Arts | Art New Mexico Junior College, Hobbs, NM GPA:

Proof of Diploma Available upon request

Additional Information

(Planet Fitness Manager)

Charles Smith -281-210-9104

(Former coach)

Steve Yates- 832-562-5990

(24 hour Fitness)

Robert Bissant-504-610-8897

(Former Coach)

Steve Davis- 713-775-0237

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School Attended

  • Louisiana State University At Shreveport
  • New Mexico Junior College

Job Titles Held:

  • Patient Access Representative
  • Member Service Desk Representative
  • Logistics Team Member/Associate Cashier


  • Bachelor of Science
  • Associate of Arts

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