Patient Access Representative resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Highly dedicated and passionate about Healthcare. I have a vast amount of experience that is extremely unique and valuable to any organization. What I lack in education I make up for in dedication, enthusiasm, and overall love for the industry. I am a quick learner, open minded, flexible, willing to adapt, and great under pressure. I work well in a team or by myself. I recognize that the patient experience and their well being is paramount and will strive to ensure their experience is nothing less than phenomenal.

  • Insurance Billing
  • Appointment Scheduling
  • Scheduling
  • Patient Care
  • HIPAA Compliance
  • Patient Assistance
  • Case Management
  • HIPAA Regulations
  • Medical Records Management
  • Appointment Setting
  • Patient Information Collection
  • Patient Information Verification
  • Treatment Planning
  • Medical Records Review
  • Patient Privacy
  • Patient Contact
  • Patient Admission
  • Managed Care
Work History
Patient Access Representative, 03/2014 - 06/2016
Partners Healthcare System Milford, MA,

Greeted patients entering the ER and provided quality customer service. Relayed patient/family concerns, requests, or questions to medical staff. Operated intercom systems, phone lines, and called codes after hours. Admitted patients to other departments within the hospital for extended care when needed. Managed visitors to the hospital after visiting hours had ended.

  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Assisted patients in filling out check-in and payment paperwork.
  • Explained plans for treatment and payment options.
U.S. Navy Corpsman - Petty Officer 3rd Class (HM3), 07/2010 - 07/2012
United States Navy City, STATE,

Assigned to 3rd Battalion 9th Marines, Kilo company as a Line Corpsman. During this time, I was charged with the care of more than 150 marines and senior staff during a deployment work up and eventually during a combat tour in Afghanistan.

While state side, my duties consisted mainly of clinical support for all staff. This included sick call screenings, appointment scheduling, application of preventive medicine practices, patient record maintenance, and other various services to ensure 100% medical readiness for all active duty members. During this time, I gained invaluable experience related to both the clerical and clincal aspect of healthcare.

While deployed, I was responsible for the well being of all staff in a very challenging clinical and combat setting. Maintained an exceptional quality of care with minimal resources both on and off the field. After returning back to the states due to an injury, I was responsible for the marines left behind who were medically unfit to deploy. This involved complex coordination of military health services and civilian resources to ensure the safety and well being of members requiring physical and mental care.

U.S. Navy Corpsman - E3, 06/2008 - 06/2010
United States Navy City, STATE,
  • Stationed at Marine Corps Recruit Depot as junior Corpsman. Responsible for patient safety in both clinical settings and during field exercises. During clinical operations, I was in charge of a very wide range of patient care services such as intake, building and maintaining patient records, scheduling appointments, triage, examinations, specimen collection, diagnosis, and long term care. I efficiently used and navigated various databases used in the treatment of patients such as AHLTA and Tricare network tools. I also gained experience when it came to crisis intervention for troubled recruits. Responsible for identifying and helping individuals struggling with mental health issues during their training by coordinating patient care through appropriate resources outside of the Aid Stations. This also involved long term care for the patient to ensure their needs were met throughout the entire process as well as follow-up after their treatment was complete.
  • During field operations, I was tasked with overseeing the safety of large numbers of recruits for extended periods of time. This included emergency response, field trauma, field triage, communication between clinics and emergency services, and acted as a liason between Marine Corps and Naval staff during intense medical situations.

Bachelor of Administrative Studies: Healthcare Administration , Expected in
Southern New Hampshire University - Online,

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Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Patient Access Representative
  • U.S. Navy Corpsman - Petty Officer 3rd Class (HM3)
  • U.S. Navy Corpsman - E3


  • Bachelor of Administrative Studies

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