Experienced Administrative Assistant with over 15 years of experience in Healthcare. Excellent reputation for resolving problems and improving customer satisfaction. Organized Patient Service Representative with 7 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Skills
Appointment Scheduling
Insurance Knowledge
Scheduling
Patient Care
CPT Coding
HIPAA Compliance
Patient Assistance
HIPAA Regulations
Appointment Setting
Patient Information Collection
Patient Information Verification
Payment Collection
Medical Records Review
Patient Privacy
Financial Consulting
Patient Contact
Patient Admission
Work History
07/2020 to Current
Patient Access RepresentativePioneers Medical Center – Meeker, CO,
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
Used Care4,Foxxware,Centricity to schedule appointments.
Assisted patients in filling out check-in and payment paperwork.
06/2014 to 10/2019
Patient Access Team LeadGrand View Hospital – Hatfield, PA,
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
Resolved patient financial and any other problems with guidance from documented guidelines and procedures.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Generated monthly statements to check outstanding balances.
Explained plans for treatment and payment options.
Reviewed and corrected claim errors to facilitate smooth processing.
Compiled and reviewed medical charts.
Reviewed daily care slips for doctors.
Assisted patients in filling out check-in and payment paperwork.
Balanced deposits and credit card payments each day.
Took copayments and compiled daily financial records.
08/2013 to 07/2015
Front Desk ReceptionistPlymouth Harbor On Sarasota Bay – Sarasota, FL,
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Kept accounts in balance and ran daily reports to verify totals.
Confirmed relevant guest information and payment methods to prevent fraud.
01/2011 to 06/2013
Unit SecretaryChristus Health – Jacksonville, TX,
Completed skilled administrative work to support all office staff and operational requirements.
Organized paperwork such as charts and reports for office and patient needs.
Managed incoming calls and directed to appropriate department.
Transcribed doctors' medication orders, lab test requests and care plans.
Provided information for patient admissions and discharges to foster timely processing.
Maintained current and accurate medical records for over 100 patients.
Executed administrative duties to facilitate unit tasks and meet team goals.
Enhanced office efficiency by handling 100+ callers per day.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Answered phone calls and messages for 3-physician Hospital ER medical facility, scheduling appointments and handling patient inquiries.
Education
Expected in 05/1994
High School Diploma: Deridder High School - Deridder, LA GPA:
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