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Patient Access Representative Resume Example

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PATIENT ACCESS REPRESENTATIVE
Professional Summary

Experienced Administrative Assistant with over 15 years of experience in Healthcare. Excellent reputation for resolving problems and improving customer satisfaction. Organized Patient Service Representative with 7 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Skills
  • Appointment Scheduling
  • Insurance Knowledge
  • Scheduling
  • Patient Care
  • CPT Coding
  • HIPAA Compliance
  • Patient Assistance
  • HIPAA Regulations
  • Appointment Setting
  • Patient Information Collection
  • Patient Information Verification
  • Payment Collection
  • Medical Records Review
  • Patient Privacy
  • Financial Consulting
  • Patient Contact
  • Patient Admission
Work History
07/2020 to Current
Patient Access RepresentativePioneers Medical Center – Meeker , CO
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Used Care4,Foxxware,Centricity to schedule appointments.
  • Assisted patients in filling out check-in and payment paperwork.
06/2014 to 10/2019
Patient Access Team LeadGrand View Hospital – Hatfield , PA
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Resolved patient financial and any other problems with guidance from documented guidelines and procedures.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Generated monthly statements to check outstanding balances.
  • Explained plans for treatment and payment options.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Compiled and reviewed medical charts.
  • Reviewed daily care slips for doctors.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Took copayments and compiled daily financial records.
08/2013 to 07/2015
Front Desk ReceptionistPlymouth Harbor On Sarasota Bay – Sarasota , FL
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.

01/2011 to 06/2013
Unit SecretaryChristus Health – Jacksonville , TX
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed incoming calls and directed to appropriate department.
  • Transcribed doctors' medication orders, lab test requests and care plans.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Maintained current and accurate medical records for over 100 patients.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Enhanced office efficiency by handling 100+ callers per day.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Answered phone calls and messages for 3-physician Hospital ER medical facility, scheduling appointments and handling patient inquiries.
Education
05/1994
High School Diploma
Deridder High School - City, State
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

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Resume Strength
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Resume Overview

School Attended

  • Deridder High School

Job Titles Held:

  • Patient Access Representative
  • Patient Access Team Lead
  • Front Desk Receptionist
  • Unit Secretary

Degrees

  • High School Diploma

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