Patient Access Representative Resume Example R1 RCM Inc.

Keyuadia

Tyus

Professional Summary

Personable and dedicated Patient Service Representative with three years of experience in healthcare. Adapt at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Enthusiastic Patient Access Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of medical terminology and office flow and training in OneChart. Motivated to learn, grow and excel in the company.

Skills

Appointment setting
Payment processing
EMR
Insurance billing
Regulatory Compliance
Information Collection
Paging Systems
Medical terminology
Eligibility Determination

Medical insurance
System updates
Payment collection
Data Entry
Chart pulling
Document filing
Interpreting physician orders
Insurance verifying
Appointment Scheduling

Education

Chilton County High SchoolClanton, AL05/2007High School Diploma

Work History

R1 RCM Inc.- Patient Access Representative
Clanton, AL10/2019 - Current

Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
Received patient deductibles, co-pay amounts and [Type] and discussed options to satisfy remainder of patient financial obligations.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Balanced deposits and credit card payments each day.
Took copayments and compiled daily financialrecords.
Assisted patients in filling out check-in and payment paperwork.

CVS Health- Retail Associate
Clanton, AL09/2018 - 01/2020

Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Stocked merchandise each shift, clearly labeling items, arranging according to size or color and preparing attractive displays.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Assisted customers by answering questions and fulfilling requests.
Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
Engaged in on-going development of personal selling skills and product knowledge.

Merchants Foodservice- Receiving Clerk
Verbena, AL11/2016 - 04/2017

Compared shipping orders and invoices against contents received to verify accuracy.
Recorded regular progress and issues with products.
Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
Regularly reviewed invoices and double-checked orders.
Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
Worked with inventory managers and unloaders to plan deliveries.
Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Double-checked cargo inventories and documentation for accuracy.
Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
Conducted research to address shipping errors and packaging mistakes.
Received incoming shipments, compared contents against associated records and transmitted to proper department.

American Family Care- Patient Relations Coordinator
Alabaster, AL01/2014 - 04/2016

Balanced deposits and credit card payments each day.
Assisted patients in filling out check-in and payment paperwork.
Generated monthly statements to check outstanding balances.
Reviewed and corrected claim errors to facilitate smooth processing.
Used DocuTap to schedule appointments.
Educated patients on medicine and at-home healthcare tools.
Took copayments and compiled daily financial records.
Explained plans for treatment and payment options.
Compiled and reviewed medical charts.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Drove operational improvements which resulted in savings and improved profit margins.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Reviewed daily care slips for doctors.

Resume Overview

Companies Worked For:

R1 RCM Inc.
CVS Health
Merchants Foodservice
American Family Care

School Attended

Chilton County High School

Job Titles Held:

Patient Access Representative
Retail Associate
Receiving Clerk
Patient Relations Coordinator

Degrees

High School Diploma

Patient Access Representative Resume Example

Resume Score: 80%

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