Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

A hard working Team Leader who performs multiple duties in a respectful and professional manner. A superb coach, mentor and supervisor who has a long track record of executing principle responsibilities. Apart from my ability to effectively lead a team, can also motivate staff to do better, make sound decisions and work with managers and staff at all levels of responsibility. As a superb communicator able to think, communicate and present information effectively to people from all social backgrounds. Excited to meet and exceed the standards expected at The University Of Miami UHealth system.

  • Twenty years of experience in the customer service field. Over ten years as a manager.
  • Ability to work well with all levels of the organization.
  • Prioritizing important tasks, and ensuring they get done first.
  • Excellent written and oral communication skills.
  • Proficient with Epic, MS Office, DMS,
  • Improving product quality and customer communications.
  • In-depth knowledge of scheduling for B.P.E.I., Dermatology, Genetics, Infectious Disease, Nephrology & Rheumatology.
  • Schedule Inbound & Outbound calls. Schedule Ambulatory Referral's work queue, and link appointments. Assist patients with web appointments, and In Basket requests.
  • Superb coaching and mental skills.
  • Substantial knowledge of medical insurance plans on the contract summary.
  • Adapts to a changing environment very well.
  • High customer service standards
  • Employee relations specialist
  • Service solutions expert
  • Conflict resolution proficiency
  • Customer service management expertise
  • Devoted to data integrity
  • Strong problem solving ability

Meet Quality Assurance standards. Perfect score on multiple occasions.

Teams QA score highest ever with our team work.

Help save company from closing as a General Manager.

Manage emergency operations during Hurricane Wilma.

Employee of the month.

Patient Access Representative, 2015 - 10/2015
Rutgers University New Brunswick, NJ,
  • Follow script accordingly, and exceed Quality Assurance standards.
  • Perform registration procedures.
  • Schedule the time and exams for patients.
  • Enter information in system for appointment scheduling, rescheduling and cancellation.
  • Handle web appointment requests, communicate preparations and handle call backs.
  • Answer incoming calls in a polite and expert manner.
  • Place calls to referring departments for patients expressing complexity with scheduling.
  • Identify patients with particular needs and solve problems accordingly.
  • Update registration information scheduling process.
  • Provide patient with detail information regarding location for their appointments.
  • Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.
Lead Resident Counselor, 06/2012 - 01/2015
Vanderbilt University Tennessee, IL,
  • Provide direct care services for individual children to meet the child's needs.
  • Demonstrate effective use of behavior management techniques.
  • Responsible for overall direction, coordination, and evaluation of employees.
  • Train new hires, planning, assigning and directing work.
  • Addressing complaints and resolving problems.
  • Mentoring and guiding young men.
Office Manager, 01/2001 - 2015
Vanderbilt University Nashville, TN,
  • Excellent communication and organizational skills, and telephone etiquette.
  • Excel in resolving employer challenges with innovative solutions.
  • Establishing good working relationship with colleagues.
  • Ability to perform multiple tasks simultaneously to handle day to day operations.
  • Built and maintained effective accounts receivable and cash flow monitoring systems.
  • Optimized the overall customer experience.
  • Identified inefficiencies and made recommendations for process improvements.
Office Manager, 03/1993 - 2001
South Florida Messenger City, STATE,
  • Repeatedly promoted during tenure at South Florida Messenger.
  • Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
  • Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager,
  • Handle all priority clients on a one on one basis.
  • Asses their needs, and accomplish them.
  • Developed efficiency handling work flow process improvements.
  • Interview and train new employees and independent contractors.
  • Recruited, hired and trained new employees.
Associate of Arts: Psychology, Expected in 1994
Broward Community College - Pembroke Pines, FL


Ability to manage through others.

Ability to work well with all levels of the organization.

Superb coaching and mentoring skills.

Prioritising important tasks and ensuring they get done first.

Excellent oral and written communication skills.

Ability to follow and comprehend complex instructions, short correspondence, and memos.

Able to quickly identify problems.

Proficient with MS Office and various other forms of technology.

Improving product quality and customer communications.

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School Attended

  • Broward Community College

Job Titles Held:

  • Patient Access Representative
  • Lead Resident Counselor
  • Office Manager
  • Office Manager


  • Associate of Arts

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