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Patient Access Representative Resume Example

Resume Score: 90%

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PATIENT ACCESS REPRESENTATIVE
Career Overview

An interesting position with a growing company, utilizing my skills in customer service and administrative assistant/secretarial work.

Core Strengths
  • Communications
  • Computers
  • Management
  • Planning
  • Sales
  • Secretarial
  • Writing
  • Strong organizational skills


  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Adaptive team player
  • Data collection
  • Data entry
Accomplishments

Customer Assistance 

  • Worked with company systems such as Star and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports 

  • Provided required weekly, monthly and quarterly reports listing sales figures, client track records and data output.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding hours of operations, product, promotions and orders.

Multi-tasking 

  • Embossed with two embossing machines at once in tandem to maximize output.

Database Maintenance 

  • Assisted in the managing of the company database and verified, edited and modified patients' information.

Customer Assistance 

  • Worked with company systems such as Star and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports 

  • Provided required weekly, monthly and quarterly reports listing sales figures and inventory.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding business operations, product, promotions and orders.

Multi-tasking 

  • Embossed with two embossing machines at once in tandem to maximize output.

Database Maintenance 

  • Assisted in the managing of the company database and verified, edited and modified patients' information.
Work Experience
Patient Access RepresentativeJul 2012 to Jul 2015
St. Francis Hospital － Columbus, GA
  • Trained three new employees quarterly.
  • Created new processes and systems for increasing customer service satisfaction.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Received trophy for Best Team Player.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Recorded and filed patient data and medical records.
  • Carefully reviewed medical records for accuracy and completion as required by insurance companies.
  • Strictly followed all federal and state guidelines for release of information.
  • Wrote clear and detailed clinical phone messages for physicians.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Acquired insurance authorizations for procedures and tests ordered by the attending physician.
  • Arranged and assisted with hospital admissions.
  • Completed registration quickly and cordially for all new patients.
  • Accurately entered procedure codes, diagnosis codes and patient information into billing software.
  • Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
  • Confirmed patient information, collected copays and verified insurance.
  • Completed appeals and filed and submitted claims.
  • Posted charges, payments and adjustments.
  • Carefully prepared, reviewed and submitted patient statements.
  • Consistently informed patients of their financial responsibilities prior to services being rendered.
  • Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans.
  • Performed quality control of the data entry system to verify that claims and payments were posted correctly.
Customer Service& Machine OperatorAug 2009 to Feb 2012
Total Systems-TSYS － Columbus, GA
  • Executed daily operations of customer questions and complaints.
  • Filed and retrieved corporate documents, records and reports.
  • Trained other co-workers on computer system and machines.
  • Reviewed operating practices and procedures in order to determine whether improvements were made in areas such as workflow, reporting procedures and expenditures.
  • Opened, sorted and distributed incoming correspondence, including faxes and email.
  • Restructured and improved team members and teamwork skills.
  • Attended meetings in order to record minutes.
  • Responsible for daily out-put of credit cards.
  • Conducted research, compiled data and prepared papers for consideration by supervisors and managers.
  • Received certificate for Best Team Player
Assistant & Sales Associate Management of Administrative &Administrative AssistantDec 2007 to Jul 2009
Gold's Gym- Max Fitness － Columbus, GA
  • Trained other staff members to perform work activities, such as using computer applications.
  • Collected, counted and disbursed money, did basic bookkeeping and completed banking transactions.
  • Communicated with customers, employees and other individuals to answer questions, disseminated and explained information, took orders and addressed complaints.
  • Answered telephones, directed calls and took messages.
  • Trained and managed 15 employees and achieved significant improvements in their productivity.
  • Compiled, copied, sorted and filed records of office activities, business transactions and other activities.
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Inventoried and ordered materials, supplies and services.
  • Supervised 20 employees, scheduled work hours, resolved conflicts, determined raises.
  • Completed work schedules, managed calendars and arranged appointments.
  • Delivered messages and ran errands.
  • Opened, sorted and routed incoming mail, answered correspondence and prepared outgoing mail.
  • Maintained and updated filing, inventory, mailing and database systems, manually and using a computer.
  • Greeted visitors and determined whether they should be given access to specific individuals.
  • Entered visitors and customers information in system.
  • Set up appointments for clients with a personal trainer.
Hostess &WaitressAug 2006 to Sep 2008
Pepper Corn &Ivy － Columbus, GA
  • Trained other staff members to perform work activities, such as using computer applications.
  • Inventoried and ordered materials, supplies and services.
  • Informed customers of daily specials.
  • Explained how various menu items were prepared, describing ingredients and cooking methods.
  • Stocked service areas with supplies such as coffee, food, tableware, and linens.
  • Performed food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
  • Filled salt, pepper, sugar, cream, condiment, and napkin containers.
  • Escorted customers to their tables.
  • Removed dishes and glasses from tables and counters, and took them to kitchen for cleaning.
  • Checked with customers to ensure that they were enjoying their meals and took action to correct any problems.
  • Collected payments from customers.
  • Cleaned tables and counters after patrons had finished dining.
  • Prepared checks that itemized and totaled meal costs and sales taxes.
  • Prepared tables for meals, including setting up items such as linens, silverware, and glassware.
Educational Background
Studied CNA & Work Ready Certified2009Columbus Technical College － Columbus, GA
High School Diploma2009Hardaway High School － Columbus, GA
Skills

Attention to detail, banking, basic bookkeeping, CNA, communication skills, computer applications, database entry, email, faxes, filing, insurance, inventory, mail, materials, meetings, money handling, policies, speaking, reporting, research, sales, secretarial work, computerized charting, great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills-motivated, teamwork, telephones, trainer

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Resume Overview

Companies Worked For:

  • St. Francis Hospital
  • Total Systems-TSYS
  • Gold's Gym- Max Fitness
  • Pepper Corn &Ivy

School Attended

  • Columbus Technical College
  • Hardaway High School

Job Titles Held:

  • Patient Access Representative
  • Customer Service& Machine Operator
  • Assistant & Sales Associate Management of Administrative &Administrative Assistant
  • Hostess &Waitress

Degrees

  • Studied CNA & Work Ready Certified 2009
    High School Diploma 2009

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