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Patient Access Representative Resume Example

Resume Score: 80%

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Misty
Bird
Professional Summary

Proficient Store Manger dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Skills
  • Appointment setting
  • Eligibility Determination
  • Fee Collection
  • Formularies
  • Insurance billing
  • Medical terminology
  • Insurance Verification
  • Information Collection
  • Payment processing
Education
Medora High SchoolMedora, iN02/1999High School Diploma
Work History
St. Vincent Health System- Patient Access Representative
North Vernon, IN01/2020 - Current
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
Yankee Candle- Assistant Store Manager
Edinburgh, IN07/2018 - 01/2020
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted Store Manager in meeting standards for customer service and quality.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Drafted employee work schedules to fill coverage gaps.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Conducted store inventories once per quarter.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Walked through store areas every Thursday to identify and proactively resolve issues negatively impacting operations.
Dollar General- Store Manager
Seymour, IN01/2019 - 10/2019
  • Created work schedules according to sales volume and number of employees.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
Home Depot- Department Manager
Seymour, IN07/2014 - 03/2018
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
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Resume Overview

Companies Worked For:

  • St. Vincent Health System
  • Yankee Candle
  • Dollar General
  • Home Depot

School Attended

  • Medora High School

Job Titles Held:

  • Patient Access Representative
  • Assistant Store Manager
  • Store Manager
  • Department Manager

Degrees

  • High School Diploma

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