Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Reliable people person that loves helping others. Gifted at maintaining upbeat attitude while greeting and interacting with customers and answering calls. Works well in a team environment or on my own.

Skills
  • Payment processing
  • 57 WPM typing speed
  • People skills
  • Multitasking
  • Working collaboratively
  • Insurance company knowledgeable
  • Multi-line phone systems
  • Service-oriented mindset
  • Excellent customer service
  • Problem-solving abilities
Experience
Patient Access Representative, 09/2020 to Current
Rutgers UniversityNew Brunswick, NJ,
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Assembled registration paperwork and placed identification bands on patient.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Helped protect providers and facility from legal liabilities by proactively assessing risks.
  • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
  • Answered calls to assist with customer questions and concerns.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Communicated general company information to inquiring customers in pleasant manner to project positive company image.
  • Participated in emergency preparation meetings to understand crisis management procedures.
  • Answered calls in fast-paced environment, transferring callers to appropriate personnel.
  • Conducted directory searches for employees and customers to locate phone numbers, business addresses and other information.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Recognized by management for providing exceptional customer service.
  • Alerted staff of emergency information and general announcements using PA system.
  • Operated telephone switchboard of St. Clare Hospital, St. Clare Meadows, Dean Specialty Clinic, and Dean Medical Group and routed calls to correct destination.
Crew Trainer, 09/2018 to Current
Aegion CorpOrlando, FL,
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Instructed new team members on correct procedures for all areas of operations.
  • Worked alongside junior employees to improve performance, food safety and customer service.
  • Accepted and processed payments via credit card and cash.
  • Greeted incoming customers kindly and provided friendly service.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Resident Care Assistant, 09/2018 to 05/2019
Chelsea Jewish LifecareLongmeadow, MA,
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Monitored client behaviors and emotional states, reporting concerns to House Manager and documenting information in files.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
  • Dressed, groomed, and fed patients with limited physical abilities to efficiently handle basic needs.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Examined and addressed lacerations, contusions, and other physical symptoms in need of further attention.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Attended to patients in 20-bed unit, continuously checking on needs and maintaining high standards of patient care.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Managed and maintained patient rooms, shared-living areas, and nursing stations.
  • Facilitated activities of daily living, including personal hygiene management, feeding, and ambulation.
Veterinary Assistant and Receptionist, 11/2012 to 03/2017
Sauk Prairie Small Animal Hospital & Shamrock PetCity, STATE,
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for a busy 3 doctor clinic.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
  • Provide excellent service and attention to customers when face-to-face, via email, or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents, and rearranging schedules.
  • Received incoming packages and mail, dispersed parcels and correspondence, and shipped outgoing items daily.
  • Processed payments and updated accounts to reflect balance changes.
  • Rendered information to callers and drafted office emails.
  • Scheduled appointments based on Veterinarian, boarding, grooming, and technician availability and established load parameters.
  • Triaged incoming patients arriving for scheduled appointments or an emergent bases to route to appropriate surgeon or treatment area.
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Collected and documented animal information such as weight, size, physical condition and food intake.
Education and Training
GED: , Expected in
Home Schooled - Howard City, MI,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

81Good

resume Strength

  • Length
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended

  • Home Schooled

Job Titles Held:

  • Patient Access Representative
  • Crew Trainer
  • Resident Care Assistant
  • Veterinary Assistant and Receptionist

Degrees

  • GED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: