Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Reliable people person that loves helping others. Gifted at maintaining upbeat attitude while greeting and interacting with customers and answering calls. Works well in a team environment or on my own.

  • Payment processing
  • 57 WPM typing speed
  • People skills
  • Multitasking
  • Working collaboratively
  • Insurance company knowledgeable
  • Multi-line phone systems
  • Service-oriented mindset
  • Excellent customer service
  • Problem-solving abilities
Patient Access Representative, 09/2020 to Current
Rutgers UniversityNew Brunswick, NJ,
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Assembled registration paperwork and placed identification bands on patient.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Helped protect providers and facility from legal liabilities by proactively assessing risks.
  • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
  • Answered calls to assist with customer questions and concerns.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Communicated general company information to inquiring customers in pleasant manner to project positive company image.
  • Participated in emergency preparation meetings to understand crisis management procedures.
  • Answered calls in fast-paced environment, transferring callers to appropriate personnel.
  • Conducted directory searches for employees and customers to locate phone numbers, business addresses and other information.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Recognized by management for providing exceptional customer service.
  • Alerted staff of emergency information and general announcements using PA system.
  • Operated telephone switchboard of St. Clare Hospital, St. Clare Meadows, Dean Specialty Clinic, and Dean Medical Group and routed calls to correct destination.
Crew Trainer, 09/2018 to Current
Aegion CorpOrlando, FL,
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Instructed new team members on correct procedures for all areas of operations.
  • Worked alongside junior employees to improve performance, food safety and customer service.
  • Accepted and processed payments via credit card and cash.
  • Greeted incoming customers kindly and provided friendly service.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Resident Care Assistant, 09/2018 to 05/2019
Chelsea Jewish LifecareLongmeadow, MA,
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Monitored client behaviors and emotional states, reporting concerns to House Manager and documenting information in files.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
  • Dressed, groomed, and fed patients with limited physical abilities to efficiently handle basic needs.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Examined and addressed lacerations, contusions, and other physical symptoms in need of further attention.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Attended to patients in 20-bed unit, continuously checking on needs and maintaining high standards of patient care.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Managed and maintained patient rooms, shared-living areas, and nursing stations.
  • Facilitated activities of daily living, including personal hygiene management, feeding, and ambulation.
Veterinary Assistant and Receptionist, 11/2012 to 03/2017
Sauk Prairie Small Animal Hospital & Shamrock PetCity, STATE,
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for a busy 3 doctor clinic.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
  • Provide excellent service and attention to customers when face-to-face, via email, or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents, and rearranging schedules.
  • Received incoming packages and mail, dispersed parcels and correspondence, and shipped outgoing items daily.
  • Processed payments and updated accounts to reflect balance changes.
  • Rendered information to callers and drafted office emails.
  • Scheduled appointments based on Veterinarian, boarding, grooming, and technician availability and established load parameters.
  • Triaged incoming patients arriving for scheduled appointments or an emergent bases to route to appropriate surgeon or treatment area.
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Collected and documented animal information such as weight, size, physical condition and food intake.
Education and Training
GED: , Expected in
Home Schooled - Howard City, MI,

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  • Home Schooled

Job Titles Held:

  • Patient Access Representative
  • Crew Trainer
  • Resident Care Assistant
  • Veterinary Assistant and Receptionist


  • GED

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