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Patient Access Representative Resume Example

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PATIENT ACCESS REPRESENTATIVE
Professional Summary

Dedicated assistant general manager and effective leader committed to providing exceptional customer service and helping others succeed. Reputation as a disciplined, goal-driven, organized professional with high quality standards.

Skills
  • General ledger posting
  • Managerial finance
  • General management and administration
  • Accounts payable and receivable
  • Office and staff streamlining
  • Brand management
  • Strategic planning and analysis
  • Guest experiences
  • Vendor interaction
  • Marketing
  • Data extraction and synchronization
  • Staff management
  • Customer relations
  • Planning and scheduling
  • Cultural awareness
  • Training and development
  • Team building
  • Relationship management
  • Outstanding communication skills
  • Computer knowledge
  • Cash handling
  • Telephone etiquette
  • Data verification
  • Record-keeping
  • Payroll auditing
  • Bi-weekly payroll processing
  • Time management
  • Microsoft Office proficiency
Work History
Personal AssistantMar 2020 - Current
RothschildMilan , TN
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Arranged items at destination according to customer requests and instructions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
Assistant General ManagerOct 2018 - Current
J.D. ByriderTyler , TX
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Controlled spending on overhead and equipment by devising and executing cost-management procedures.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Developed innovative sales proposals to promote product quality and showcase market comparisons.
  • Cultivated performance-based culturebased on individual accountability, goal attainment and team achievement.
  • Handled cash accurately and prepared deposits.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Oversaw computer database and physical filing systems.
  • Processed ADP payroll on a bi-weekly basis.
  • Maintained on-time coded invoices to ensure vendors received their pay.
Personal AssistantOct 2016 - Jul 2018
RothschildChicago , IL
  • Cleaned clients' condo on weekly basis
  • Managed large range of services including pet care, phone screening, shopping, and bill paying to provide clients with premium family time
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation
  • Took notes and dictation at meetings
  • Picked up and dropped off clients at airport
  • Managed residential properties and staged homes prior to clients' arrivals
  • Kept detailed track of household and maintenance inventory and schedules
  • Displayed absolute discretion at handling confidential information
Guest Experience ManagerFeb 2016 - Jul 2018
Aimbridge HospitalityLa Jolla , CA
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety
  • Supported local sports teams, restaurants, and other tourist-oriented spots by promoting events to hotel guests
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales
  • Maintained front desk's concierge list to provide visitors with access to relevant local information
  • Arranged for transportation to and from airport, train station, and events for visitors
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
  • Collaborated with various team members to ensure guest requests were addressed appropriately and timely
  • Resolved service-related problems and documented actions in system
  • Greeted and assisted guests by gathering information pertaining to reservations or requests
  • Escorted guests to assigned rooms and transported luggage
  • Verified that personal and payment information on guest accounts was accurate and complete
  • Reviewed account information and charges with guests during check-out
  • Answered customer telephone calls promptly and appropriately
  • Increased customer service ratings through personable service
Education
Some College (No Degree): Vocal PerformanceOral Roberts UniversityCity, State
High School DiplomaJun 2009
Paxton-Buckley-Loda High SchoolCity
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Resume Overview

School Attended

  • Oral Roberts University
  • Paxton-Buckley-Loda High School

Job Titles Held:

  • Personal Assistant
  • Assistant General Manager
  • Guest Experience Manager

Degrees

  • Some College (No Degree) : Vocal Performance
    High School Diploma Jun 2009

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