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Patient Access Representative Resume Example

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PATIENT ACCESS REPRESENTATIVE
Summary

Patient Access Representative performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in [Software].

Skills
  • Regulatory compliance
  • Insurance company knowledgeable
  • Payment processing
  • Appointment scheduling
  • Patient interviewing skills
  • Customer service
  • Problem resolution
  • Communications
  • Supervision
  • Team management
  • Inventory management
  • Organization
  • Planning and coordination
Experience
Patient Access Representative02/2020 to CurrentOchsner Lsu Health SystemShreveport, LA
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Verified demographics and insurance information to register patients in computer system.
  • Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Assembled registration paperwork and placed identification bands on patient.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Collaborated with others to discuss new [Type] opportunities.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Recognized by management for providing exceptional customer service.
  • Leveraged [Software] to input and compile data gathered from various sources.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
CAP Team 2 Supervisor08/2013 to 01/2020WalmartShreveport, LA
  • Suggested products to meet customers' needs or complement current selections.
  • Identified shrinkage and notified supervisor to coordinate quick fixes or long-term solutions for ongoing problems.
  • Zoned assigned areas, including arranging supplies, merchandising products and removing damaged items.
  • Helped customers on floor with locating, reaching and selecting merchandise.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
  • Guided and supported [Number] staff members to consistently achieve team and personal goals.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Checked inventory system to locate items at other stores, improving sales rates [Number]%.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Assistant Manager10/2010 to 06/2013Food FastShreveport, LA
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Assisted [Job title] in evaluating employee performance and cultivating improvement initiatives.
  • Completed inventory audits to identify losses and project demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Supported sales management initiatives to optimize business development.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Lead Security Supervisor10/2008 to 07/2010Harrahs louisiana DownsBossier City, LA
  • Monitored [Number] square foot property for any security issues.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
  • Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
  • Managed all security procedures and protocols for company, reporting any non-compliant personnel to [Job title].
  • Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
  • Controlled all physical and security technology programs, including CCTV, access control, security lighting, gate systems and incident management systems.
  • Developed and implemented training methods to promote improved officer performance.
  • Reported daily activity, incidents and irregularities, including equipment and property damage, theft and presence of unauthorized persons.
  • Supervised property entrances and exits and monitored employee safety.
  • Improved resource planning and allocation by streamlining security and administrative programs, business management operations and inventory control.
  • Held routine and surprise drills to keep help security team members practice response plans.
  • Monitored and authorized employee and guest access to guard against theft.
  • Oversaw highly effective security team and managed scheduling and resource allocation.
  • Assessed company security risks and developed actionable solutions to be presented to management.
Education and Training
High School Diploma05/2003Woodlawn High SchoolShreveport, LA
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Resume Overview

Companies Worked For:

  • Ochsner Lsu Health System
  • Walmart
  • Food Fast
  • Harrahs louisiana Downs

School Attended

  • Woodlawn High School

Job Titles Held:

  • Patient Access Representative
  • CAP Team 2 Supervisor
  • Assistant Manager
  • Lead Security Supervisor

Degrees

  • High School Diploma 05/2003

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