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Patient Access Representative Resume Example

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PATIENT ACCESS REPRESENTATIVE
Summary

Supportive Patient Service Representative with six years of experience. Dedicated to efficient office administration and comprehensive assistance. Adept at scheduling and patient education. Patient Access Representative performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Skills
  • Customer service
  • Payment processing
  • Appointment scheduling
  • PPE use
Experience
August 2020 to Current
Company NameCity, StatePatient Access Representative
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Verified demographics and insurance information to register patients in computer system.
  • Applied HIPAA Privacy and Security Regulations while handling patient information.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Scheduled patient appointment and procedures with ECW/Clockwise.
  • I have worked the Covid Hotline since September of 2020, still currently am, along with the Covid Vaccine Clinics.
February 2019 to August 2020
Company NameCity, StatePharmacy Technician
  • Reviewed and monitored patient medication files and lab data in hospital setting.
  • Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Efficiently responded to voicemails from healthcareproviders and customers.
June 2015 to February 2020
Company NameCity, StateHome Care Service Assistant
  • Completed scheduled patient check-ins and progress reports for all clients.
  • Built strong and trusting rapport with clients and loved ones.
  • Scheduled recurring service appointments to provide client care as needed.
  • Was the front receptionist to greet and welcome patients.
  • Answered all incoming phone calls
  • Requested prescriptions from doctors for cpap/bipap supplies, wheelchairs/walkers/nebulizers/oxygen.
  • Checked the prescriptions for accuracy when they did come in.
  • Gathered supplies for patients when they came in to pick them up.
  • Requested authorization for supplies and medical equipment from our billers.
  • Cleaned returned equipment
  • Checked in returned equipment
August 2010 to May 2015
Company NameCity, StateHome Health Aide
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Improved patient outlook and daily living through compassionate care.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Coordinated and engaged in community outreach and local events to educate on chronic illness, at-home care and preventative self-exams.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Documented client progress in charts and logbooks.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Education and Training
January 2019
Rx Tech Exam
CityPharmacy
Pharmacy Technician
May 2004
Chillicothe High School
City, State
High School Diploma
US Career Institute
CityMedical AssistantCertificate
Certifications
  • Certified by the Pharmacy Technician Certification Board (PTCB)
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Resume Overview

School Attended

  • Rx Tech Exam
  • Chillicothe High School
  • US Career Institute

Job Titles Held:

  • Patient Access Representative
  • Pharmacy Technician
  • Home Care Service Assistant
  • Home Health Aide

Degrees

  • Pharmacy Pharmacy Technician
    High School Diploma
    Medical Assistant Certificate

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