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Patient Access Representative Resume Example

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PATIENT ACCESS REPRESENTATIVE
Professional Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Skills
  • Excellent written and communication skills
  • Insurance Billing
  • Appointment Scheduling
  • Insurance Knowledge
  • Scheduling
  • Patient Care
  • CPT Coding
  • HIPAA Compliance
  • Patient Assistance
  • Patient Information Collection
  • Patient Information Verification
  • Payment Collection
  • Patient Admission
  • Documenting Vital Signs
  • Retrieving Medical Records
  • Transcribing Orders
  • Preparing Charts
  • Arranging Transportation
  • Multi-line phone system
  • Flexible & Adaptable
  • Teambuilding
  • Computer proficiency
  • Multitasking abilities
  • Excellent work ethic
  • Clerical
  • Insurance claims
  • Medical office administration
  • Monitoring Patient Progress
  • Companionship and Emotional Support
  • Indirect Patient Care
  • CPR
  • Direct Patient Care
  • Patient-focused care
  • Efficient and reliable team player
  • Patient bathing
  • Emergency procedures understanding
  • Complaint resolution
  • Inbound and Outbound Calling
  • Professional telephone demeanor
  • Training development aptitude
  • Creative problem solving
  • Staff education and training
  • Appointment scheduling
  • Payment processing
  • Insurance company knowledgeable
  • Medical billing
  • Flexible
  • Customer service
Work History
Patient Access Representative, 02/2018 to Current
Company Name – City, State
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Resolved patient financial and problems with guidance from documented guidelines and procedures.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Received patient deductibles, co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Assisted patients in filling out check-in and payment paperwork.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Compiled and reviewed medical charts.
Unit Clerk, 09/2014 to 11/2018
Company Name – City, State
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Arranged discharges and patient transportations.
  • Answered multi-line telephone system, provided information and directed calls.
  • Completed daily charge reconciliation to keep billing current and accurate.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Unit Clerk, 11/2012 to 09/2014
Company Name – City, State
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Answered multi-line telephone system, provided information and directed calls.
  • Completed daily charge reconciliation to keep billing current and accurate.
  • Arranged discharges and patient transportations.
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Obtained and organized medical records for office visits and scheduled labs.
  • Charted vital signs and added telemetry strips to charts.
  • Prepared admissions charts and scanned records.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Enhanced office efficiency by handling 20+ callers per day.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
Medical Receptionist, 05/2010 to 08/2014
Company Name – City, State
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Managed master calendar and scheduled appointments for all providers based on optimal patient loads and clinician availability.
  • Carefully transcribed phone messages and relayed to appropriate personnel within 20 minutes of each call.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Completed and filed financial documentation for accounting purposes.
Education
High School Diploma: 06/2011
High School Of Future - City
Certifications
  • Certified CPR/First Aid Safety /AED, Present
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Resume Overview

School Attended

  • High School Of Future

Job Titles Held:

  • Patient Access Representative
  • Unit Clerk
  • Medical Receptionist

Degrees

  • High School Diploma : 06/2011

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