Patient Access Representative Resume Example
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PATIENT ACCESS REPRESENTATIVE
Professional Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Skills
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Work History
Patient Access Representative, 02/2018 to Current
Self Regional Healthcare – Ninety Six , SC
Self Regional Healthcare – Ninety Six , SC
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Resolved patient financial and problems with guidance from documented guidelines and procedures.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles, co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Compiled and reviewed medical charts.
Unit Clerk, 09/2014 to 11/2018
Diamond Healthcare Corporation – Olney , TX
Diamond Healthcare Corporation – Olney , TX
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Arranged discharges and patient transportations.
- Answered multi-line telephone system, provided information and directed calls.
- Completed daily charge reconciliation to keep billing current and accurate.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Unit Clerk, 11/2012 to 09/2014
Diamond Healthcare Corporation – Sioux City , IA
Diamond Healthcare Corporation – Sioux City , IA
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Answered multi-line telephone system, provided information and directed calls.
- Completed daily charge reconciliation to keep billing current and accurate.
- Arranged discharges and patient transportations.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Obtained and organized medical records for office visits and scheduled labs.
- Charted vital signs and added telemetry strips to charts.
- Prepared admissions charts and scanned records.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Enhanced office efficiency by handling 20+ callers per day.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Medical Receptionist, 05/2010 to 08/2014
Atlantic General Hospital – Berlin , MD
Atlantic General Hospital – Berlin , MD
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Managed master calendar and scheduled appointments for all providers based on optimal patient loads and clinician availability.
- Carefully transcribed phone messages and relayed to appropriate personnel within 20 minutes of each call.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Completed skilled administrative work to support all office staff and operational requirements.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed and filed financial documentation for accounting purposes.
Education
High School Diploma: 06/2011
High School Of Future - City
High School Of Future - City
Certifications
- Certified CPR/First Aid Safety /AED, Present
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Resume Overview
School Attended
- High School Of Future
Job Titles Held:
- Patient Access Representative
- Unit Clerk
- Medical Receptionist
Degrees
- High School Diploma : 06/2011
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