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Patient Access Representative Resume Example

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PATIENT ACCESS REPRESENTATIVE
Summary

Patient Access Representative performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in Microsoft word Excel.

Supportive Patient Service Representative with 6 years of experience. Dedicated to efficient office administration and comprehensive assistance. Adept at scheduling and patient education.

Efficient Patient Service Representative with [Number]6[Number] years of experience working in Medical or Front office. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through every step of the healthcare process.

Skills
  • Insurance company knowledgeable
  • Regulatory compliance
  • Appointment scheduling
  • Payment processing
  • Medical filing
  • Medical billing
  • Appointment confirmation
Experience
05/2019 to Current
Patient Access RepresentativeRadiology of Indiana － Indianapolis, IN
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Verified demographics and insurance information to register patients in computer system.
  • Assembled registration paperwork and placed identification bands on patient.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Scheduled patient appointment and procedures with Microsoft word Excel .
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered 125 calls per 24 to answer customer questions.
  • Earned reputation for good attendance and hard work.
05/2019 to Current
Back Office Medical AssistantRadiology of Indiana － Indianapolis, IN
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Collected forms, copied insurance cards and [Action] to coordinate patient information for billing and insurance processing.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Used EMR Word Microsoft Word software to process patient payments and update accounts.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Assisted with technical treatments and entered information in patient records and charts.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Reduced patient wait time by 90%.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Scheduled appointments for patients via phone and in person.
  • Positioned patients for optimal comfort before procedures.
  • Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
03/2018 to 06/2019
Front Office ReceptionistMacha Family Eyecare － Anderson, Indiana
  • Assisted current and prospective patients with navigating telephone and web-based support systems.
  • Administered physical and digital filing systems,keeping records well-organized and easily retrievable by team members.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit and paperwork information.
  • Personally addressed and welcomed 120 guests to business per day, improving overall customer service and engagement.
  • Supported clerical needs of more than 6 all front office[Job title][Job title]s, including taking messages, scanning documents and routing business correspondence.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Updated front office phone protocols to increase productivity by 100% and decrease customer hold times.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Answered office phone and emails to schedule appointments, forward information and complete [Task].
  • Communicated with outside offices to obtain records and transfer files for referall

  • Needs.
04/2016 to 06/2018
Shipping and Receiving SupervisorDHL Supply Chain － Greenfield, IN
  • Oversaw shipping and receiving activities, accomplishing customer pick rate of 100% by monitoring zone separation.
  • Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Organized training for production staff to achieve performance objectives with quality instruction.
  • Maintained accurate accountability level for deliveries through incoming and outgoing shipments.
  • Managed department priorities and provided leadership for on-time delivery production
  • Oversaw staff to prepare production cycles on time using specified requirements.
  • Balanced quality, productivity, cost, safety and morale to boost performance in production.
  • Managed day-to-day shipping and receiving, typically overseeing more than 35,000packages in 24-hour period.
Education and Training
2013
Master of Computer ApplicationsOakland City University － Oakland City, IN

40 hours completed

Took the computer technology class to get my certificate and get trained in the world and trade of using up to date computer soft ware

Associate of Business Administration: Business AdministrationIvy Tech Community College of Indiana － Anderson, iN
2011
GEDOakland City University － Oakland City, IN
Additional Information

Very fluent in Spanish. I am willing to work in face pace environment and I am very Computer smart and know a lot of computer software

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Resume Overview

Companies Worked For:

  • Radiology of Indiana
  • Macha Family Eyecare
  • DHL Supply Chain

School Attended

  • Oakland City University
  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Patient Access Representative
  • Back Office Medical Assistant
  • Front Office Receptionist
  • Shipping and Receiving Supervisor

Degrees

  • Master of Computer Applications
    Associate of Business Administration : Business Administration
    GED

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