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Patient Access Representative Resume Example

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PATIENT ACCESS REPRESENTATIVE
Summary

Patient Access Representative performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Skills
  • Insurance company knowledgeable
  • Payment processing
  • Appointment scheduling
  • Appointment confirmation
  • Multitasking
  • Supervision
  • People skills
  • Flexible
  • Leadership
  • Organization and efficiency
  • Multi-line telephone skills
  • Office equipment operations
  • Security understanding
  • PC proficient
  • Multitasking and prioritization
  • Data entry
  • Cash handling accuracy
  • Dispute mediation
  • Customer- and service-oriented
  • Outgoing personality
  • Excellent communication skills
Experience
Seton Healthcare FamilyOctober 2006 to July 2014Patient Access Representative
Luling, Texas
  • Verified demographics and insurance information to register patients in computer system.
  • Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Applied HIPAA Privacy and Security Regulations while handling patient information.
  • Documented and managed patient information using APS and Compass software.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Assembled registration paperwork and placed identification bands on patient.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Checked daily doctor schedules and verified insurance.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
Carter And Company Inc.April 2006 to October 2006Receptionist
Luling, Texas
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Processed payments and updated accounts to reflect balance changes.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Scheduled and confirmed appointments.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Rendered information to callers and drafted office emails.
  • Sorted incoming mail and directed to correct personnel each day.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
Cato July 2004 to March 2005Sales Floor Associate
Garland, TX
  • Created attractive product displays to enhance customer experiences and boost sales.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Supported training and development of new staff on company policy, procedures and sales tactics.
  • Provided customers with unparalleled service and support for both in stock and back-ordered items, including placing special orders and calling other stores to find desired merchandise.
MeijerOctober 2000 to July 2004Cashier
Wyoming, MI
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues with cash registers, card scanners and printers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Inspected items for damage and obtained replacements for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Promoted specific item options to drive sales and achieve add-on purchases.
Education and Training
Wyoming Community EducationMay 2003GEDWyoming, Mi

General Academic Studies.

ATI Career Training Center - DallasAugust 2005Registered Medical Assistant: Medical AssistingDallas, TX
Interests

Reading

Continuing Education

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Resume Overview

Companies Worked For:

  • Seton Healthcare Family
  • Carter And Company Inc.
  • Cato
  • Meijer

School Attended

  • Wyoming Community Education
  • ATI Career Training Center - Dallas

Job Titles Held:

  • Patient Access Representative
  • Receptionist
  • Sales Floor Associate
  • Cashier

Degrees

  • GED
    Registered Medical Assistant : Medical Assisting

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