Patient Access Representative Resume Example

• Checked in patients prior to registration via electronic check-in system.
• Registered and pre-registered patients for a variety of laboratory and radiologic tests and studies.
• Utilized computer systems and web-sites such as Navinet, Passport, E-care, OneSource, and Athena (an e-scripting system).
• Interviewed patients during the registration process and prepared standard registration forms.
• Obtained and verified patient insurance information, ensured that all patient demographic information was up to date, and collected patient copays.
• Communicated effectively to service delivery areas to maximize patient flow and customer service.
• Provided quality and consistent patient focused customer service at all times.
• Checked scripts for completeness and accuracy.
• Consulted radiology schedule against patient orders to ensure that orders entered matched the patient's scripts.
• Assessed the nature of walk in visits in both the laboratory and radiology departments.
• Preformed E-script and referral retrievals via Navinet and ran Medicare compliance checks.

• Greeted patients as the initial point of contact and guided them through an easy, seamless, and personalized registration process in a busy hospital laboratory and radiology environment.

• Verified and updated demographic and insurance information.
• Maintained being held to a standard average of no more than 10 minutes per registration.
• Interpreted physician orders containing medical terminology and scanned insurance cards as part of the registration process.
• Ensured that scripts contained all needed documentation (such as correct diagnosis codes, procedure, and physician signature).
• Assessed the nature of walk-in visits.
• Proactively coordinated with fellow co-workers to ensure that all patients experienced aprofessional and effective visit as well as the highest level of customer service.
• Registered and pre-registered patients for a variety of laboratory and radiologic tests.
• Learned and worked within custom hospital applications, coding assistant systems, scheduling systems, and performed e-script retrievals via Eclinical.
• Underwent central scheduling cross training for a variety of radiologic procedures.
• Verified patient insurance eligibility for services being rendered via Passport and Ecare.
• Inquired about the need for a referral, preapproval, or precertification for radiologic procedures.
• Performed referral retrievals via Navinet and called physician offices to request them.
• Communicated with physicians and their staff on a daily basis via phone and written correspondence to resolve any script issues that arose.

• Served as initial and single point of contact for patients via phone in busy call center environment.
• Easily averaged 60 calls a day.
• Assisted in insurance verification process.
• Demonstrated compassion and professionalism while addressing patient inquiries and procuring initial contact information such as demographics and insurance.
• Confirmed that accurate patient information was on file, assisted in entering scripts into system, and underwent cross training on prior authorization procedures.
• Updated patient's accounts.
• Frequent and concise communication was made with fellow co-workers via account notations.

• Progressed to a senior level Customer Service Representative based on exemplary performance, excellent customer relations abilities, and accounts management.
• Served as a procurement specialist/customer service representative for GSA Global Supply in a busy call center environment.
• Took a minimum of 60 calls daily.
• Entrusted to handle specialized ordering procedures for State Department customers and various American Embassies around the world.
• Processed numerous 6 and 7 figure orders including one totaling over $200,000 to stock the new American Embassy in Baghdad.
• Served as clients' first line of contact via phone, fax, and e-mail.
• Received, responded to, and tracked customer orders and requests.
• Acted as a valuable resource for colleagues with less experience.
• Took part in campaigns to ensure customer satisfaction.
• Empathized with customers while effectively working to resolve their issues.
• Educated customers regarding products and services that were offered.
• Provided internet, fax, and e-mail order status updates as requested.
• Performed various clerical duties as needed including filing and producing back-order reports.