Patient Access Representative Resume Example Vidant Medical Group

Emily

Wood

Professional Summary

I am highly skilled with a impressive medical office background. Resolved diverse patient financial issues in large regional hospital and earned award for exceptional performance. Excellent communications skills and dedication to patient satisfaction leading to optimum results. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Organized Patient Service Representative with six years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the medical field.

Skills

Appointment Scheduling
Scheduling
HIPAA Compliance
Medical Records Management
Patient Information Collection
Patient Information Verification
Medical Records Review
Patient Contact

Insurance Knowledge
CPT Coding
HIPAA Regulations
Appointment Setting
Medical Coding
Payment Collection
Patient Privacy
Patient Admission

Education

University of Mount OliveMount Olive, NCExpected in 05/2021Bachelor of Arts: Healthcare Management

Beaufort County Community College05/2016Associate of Applied Science: Medical Office Administration

Work History

Vidant Medical Group- Patient Access Representative
Greenville, NC, NC07/2018 - Current

Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Received patient deductibles, co-pay amounts, and discussed options to satisfy remainder of patient financial obligations.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Took copayments and compiled daily financial records.
Explained plans for treatment and payment options.
Assisted patients in filling out check-in and payment paperwork.

Vidant Medical Group- Office Assistant
Washington, NC, NC08/2016 - 07/2018

Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Processed payments and documented account changes for financial accuracy and transparency.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Vidant Medical Group- Unit Secretary/Telemetry Technician
Washington, NC, NC10/2015 - 08/2016

I answer the phone, as well as the Call Bell.
I call and confirm appointments for hospital follow ups
Organized paperwork such as charts and reports for office and patient needs.
Developed training protocols for new unit secretaries.
Executed administrative duties to facilitate unit tasks and meet team goals.
Coordinated front office duties, including customer service, and patient scheduling.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.

Vidant Beaufort Hospital- Patient Access Representative
Washington, Nc, NC11/2014 - 10/2015

I assist my coworkers in the Admissions Department and in the Emergency Room registering patients and updating information.
As well as answering calls and helping the Patients visitors find the correct rooms.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Took copayments and compiled daily financial records.
Assisted patients in filling out check-in and payment paperwork.

Resume Overview

Companies Worked For:

Vidant Medical Group
Vidant Beaufort Hospital

School Attended

University of Mount Olive
Beaufort County Community College

Job Titles Held:

Patient Access Representative
Office Assistant
Unit Secretary/Telemetry Technician

Degrees

Bachelor of Arts : Healthcare Management
Associate of Applied Science : Medical Office Administration

Patient Access Representative Resume Example

Resume Score: 80%

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