I am highly skilled with a impressive medical office background. Resolved diverse patient financial issues in large regional hospital and earned award for exceptional performance. Excellent communications skills and dedication to patient satisfaction leading to optimum results. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Organized Patient Service Representative with six years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the medical field.
- Appointment Scheduling
- Scheduling
- HIPAA Compliance
- Medical Records Management
- Patient Information Collection
- Patient Information Verification
- Medical Records Review
- Patient Contact
- Insurance Knowledge
- CPT Coding
- HIPAA Regulations
- Appointment Setting
- Medical Coding
- Payment Collection
- Patient Privacy
- Patient Admission
Needham, MA, 07/2018 - Current
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles, co-pay amounts, and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Took copayments and compiled daily financial records.
- Explained plans for treatment and payment options.
- Assisted patients in filling out check-in and payment paperwork.
Carrollton, OH, 08/2016 - 07/2018
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Processed payments and documented account changes for financial accuracy and transparency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Madison, TN, 10/2015 - 08/2016
- I answer the phone, as well as the Call Bell.
- I call and confirm appointments for hospital follow ups
- Organized paperwork such as charts and reports for office and patient needs.
- Developed training protocols for new unit secretaries.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Coordinated front office duties, including customer service, and patient scheduling.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Westwood, MA, 11/2014 - 10/2015
- I assist my coworkers in the Admissions Department and in the Emergency Room registering patients and updating information.
- As well as answering calls and helping the Patients visitors find the correct rooms.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
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School Attended
- University of Mount Olive
- Beaufort County Community College
Job Titles Held:
- Patient Access Representative
- Office Assistant
- Unit Secretary/Telemetry Technician
- Patient Access Representative
Degrees
- Bachelor of Arts
- Associate of Applied Science
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