LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Over 6 years experience in hospital settings working in urgent, fast pace, and high patient volume settings in Laboratory and Emergency room.

Core Qualifications
  • Extensive ER experience
  • Computerized charting specialist
  • Extensive medical terminology knowledge
  • Blood Withdrawal certification
  • Qualified in specimen collection/processing
  • Employee training and development
  • Health insurance processing
  • Insurance eligibility verification
  • Strong organizational skills
  • Fluent in Spanish/ English
  • Knowledge of HMOs, Medicare and Medicaid
  • Electronic Medical Record (EMR) software





  • ICD-9 coding
  • HIPAA compliance
Education
Florida International University Miami, FL Expected in 2012 Bachelor of Arts : Health Services Administration - GPA :

Medical Terminology, Values, Ethics & Conflict Resolution, Health Care Organizational Behavior

Miami Dade College Miami, FL Expected in 2009 Associate of Arts : Health Services Administration - GPA :
Miami Dade College Miami, FL Expected in 2008 Phlebotomy Technician Certificate : - GPA :
Miami Sunset Sr. High Miami, FL Expected in 2006 High School Diploma : - GPA :
Certifications
  • Associate in Health Services Administration
  • Bachelors in Health Services Administration
  • Phlebotomist Technician
Experience
Boston Medical Center - Patient Access Representative
Boston, MA, 03/2014 - Current
  • Worked in high volume, high pace environment in Emergency room including adults and pediatrics
  • Greet patients and visitors
  • Handle high-volume incoming calls
  • Pre-registering walk in patients
  • Re-register recurring patients
  • Pre-register outpatient patients
  • Data entry in registration system of demographic, clinical, and financial information
  • Inform patients of coverage limitations and financial responsibility for treatment
  • Medical insurance verification
  • Pre-certification/ authorization for ER visits, Outpatient procedures, Outpatient/ Inpatient admissions
  • Explain a variety of admission forms and policies, get signatures, hold discussions on financial responsibility and obtain payments.
Boston Medical Center - Physician Practice Patient Representative- Neurosurgery
Boston, MA, 07/2013 - 03/2014
  • Responsible for day-to-day clerical functions in the practice
  • Check in and check out
  • Insurance verification
  • Ensures patient charts are ready for clinic
  • Retrieve diagnostic test results
  • Read diagnostic test result and give appointments according
  • Ensured HIPAA compliance
  • Scheduled patient appointments.
  • Completed registration quickly and cordially for all new patients.
St Joseph School Of Nursing - Patient Access Representative
Providence, RI, 01/2012 - 07/2013
  • Worked in high volume, high pace environment in Emergency room including adults and pediatrics
  • Greet patients and visitors
  • Handle high-volume incoming calls
  • Pre-registering walk in patients
  • Re-register recurring patients
  • Pre-register outpatient patients
  • Data entry in registration system of demographic, clinical, and financial information Inform patients of coverage limitations and financial responsibility for treatment
  • Medical insurance verification
  • Pre-certification/ authorization for ER visits, Outpatient procedures, Outpatient/ Inpatient admissions
  • Explain a variety of admission forms and policies, get signatures, hold discussions on financial responsibility and obtain payments.
Goat - Phlebotomist
Miami, FL, 04/2008 - 2011
  • Worked in Emergency room and Laboratory Performed lab tests and communicated results
  • Ensured HIPAA compliance
  • Followed infection control procedures
  • Maintained patient privacy and confidential patient information
  • Collected blood, tissue and other laboratory specimens and prepared them for lab testing
  • Performed clerical and specimen duties at the front desk
  • Documented patient lab work in a timely manner on permanent record/charts
  • Daily interaction with patients, nursing staff, medical staff and visitors
  • Performed charges and credits so that patients are charged appropriately
  • Check physician orders
  • Worked in fast-paced & stressful environment.
Goat - Sales Associate
Berlin, NH, 04/2006 - 04/2008
  • Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information
  • Earned management trust by serving as key holder, responsibly opening and closing store
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Described product to customers and accurately explained details and care of merchandise
  • Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation
  • Maintained cleanliness and presentation of stock room and production floor
  • Accurately balanced cash drawer after every shift Maintained positive attitude to make customer's shopping experiences memorable and pleasant
  • Responsible for ringing up customers in timely manner and guaranteeing high level of customer service
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
Massage Envy - Sales Associate
Encinitas, CA, 02/2006 - 04/2006
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Responsible for ringing up customers in timely manner and guaranteeing high level of customer service
  • Organized store merchandise racks by size, style and color to promote visually appealing environment
  • Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Sanrio Inc - Lead Sales Associate
City, STATE, 04/2004 - 02/2006
  • Earned management trust by serving as key holder, responsibly opening and closing store
  • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service
  • Maintained cleanliness and presentation of stock room and production floor
  • Accurately balanced cash drawer after every shift
  • Compiled daily monetary reports and records for store managers
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
Accomplishments
  • HIPAA Compliance Documentation Ensured charting accuracy through precise documentation.
  • OSHA Compliance Properly disposed of daily biohazard waste in compliance with federal and local regulations.
  • Great Catch Awards Given award multiple times for finding mislabeled specimens.
Languages
Bilingual (Spanish/ English)
Skills

cashier, charts, clerical, closing, color, Conflict Resolution, draw, excellent customer service, Customer Service, Data entry, English, fast, financial, forms, General Manager, Insurance, Medical Terminology, window, nursing, Organizational, Phlebotomy, policies, sales, Spanish, Technician

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Resume Overview

School Attended

  • Florida International University
  • Miami Dade College
  • Miami Dade College
  • Miami Sunset Sr. High

Job Titles Held:

  • Patient Access Representative
  • Physician Practice Patient Representative- Neurosurgery
  • Patient Access Representative
  • Phlebotomist
  • Sales Associate
  • Sales Associate
  • Lead Sales Associate

Degrees

  • Bachelor of Arts
  • Associate of Arts
  • Phlebotomy Technician Certificate
  • High School Diploma

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