patient access representative resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Over 6 years experience in hospital settings working in urgent, fast pace, and high patient volume settings in Laboratory and Emergency room.
Core Qualifications
Extensive ER experience
Computerized charting specialist
Extensive medical terminology knowledge
Blood Withdrawal certification
Qualified in specimen collection/processing
Employee training and development
Health insurance processing
Insurance eligibility verification
Strong organizational skills
Fluent in Spanish/ English
Knowledge of HMOs, Medicare and Medicaid
Electronic Medical Record (EMR) software
ICD-9 coding
HIPAA compliance
Experience
Patient Access Representative, 03/2014 to Current Boston Medical Center – Boston, MA,
Worked in high volume, high pace environment in Emergency room including adults and pediatrics
Greet patients and visitors
Handle high-volume incoming calls
Pre-registering walk in patients
Re-register recurring patients
Pre-register outpatient patients
Data entry in registration system of demographic, clinical, and financial information
Inform patients of coverage limitations and financial responsibility for treatment
Medical insurance verification
Pre-certification/ authorization for ER visits, Outpatient procedures, Outpatient/ Inpatient admissions
Explain a variety of admission forms and policies, get signatures, hold discussions on financial responsibility and obtain payments.
Physician Practice Patient Representative- Neurosurgery , 07/2013 to 03/2014 Boston Medical Center – Boston, MA,
Responsible for day-to-day clerical functions in the practice
Check in and check out
Insurance verification
Ensures patient charts are ready for clinic
Retrieve diagnostic test results
Read diagnostic test result and give appointments according
Ensured HIPAA compliance
Scheduled patient appointments.
Completed registration quickly and cordially for all new patients.
Patient Access Representative, 01/2012 to 07/2013 St Joseph School Of Nursing – Providence, RI,
Worked in high volume, high pace environment in Emergency room including adults and pediatrics
Greet patients and visitors
Handle high-volume incoming calls
Pre-registering walk in patients
Re-register recurring patients
Pre-register outpatient patients
Data entry in registration system of demographic, clinical, and financial information Inform patients of coverage limitations and financial responsibility for treatment
Medical insurance verification
Pre-certification/ authorization for ER visits, Outpatient procedures, Outpatient/ Inpatient admissions
Explain a variety of admission forms and policies, get signatures, hold discussions on financial responsibility and obtain payments.
Phlebotomist, 04/2008 to 2011 Goat – Miami, FL,
Worked in Emergency room and Laboratory Performed lab tests and communicated results
Ensured HIPAA compliance
Followed infection control procedures
Maintained patient privacy and confidential patient information
Collected blood, tissue and other laboratory specimens and prepared them for lab testing
Performed clerical and specimen duties at the front desk
Documented patient lab work in a timely manner on permanent record/charts
Daily interaction with patients, nursing staff, medical staff and visitors
Performed charges and credits so that patients are charged appropriately
Check physician orders
Worked in fast-paced & stressful environment.
Sales Associate, 04/2006 to 04/2008 Goat – Berlin, NH,
Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information
Earned management trust by serving as key holder, responsibly opening and closing store
Greeted customers entering the store to ascertain what each customer wanted or needed
Described product to customers and accurately explained details and care of merchandise
Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation
Maintained cleanliness and presentation of stock room and production floor
Accurately balanced cash drawer after every shift Maintained positive attitude to make customer's shopping experiences memorable and pleasant
Responsible for ringing up customers in timely manner and guaranteeing high level of customer service
Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
Sales Associate, 02/2006 to 04/2006 Massage Envy – Encinitas, CA,
Greeted customers entering the store to ascertain what each customer wanted or needed
Responsible for ringing up customers in timely manner and guaranteeing high level of customer service
Organized store merchandise racks by size, style and color to promote visually appealing environment
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Lead Sales Associate, 04/2004 to 02/2006 Sanrio Inc – City, STATE,
Earned management trust by serving as key holder, responsibly opening and closing store
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service
Maintained cleanliness and presentation of stock room and production floor
Accurately balanced cash drawer after every shift
Compiled daily monetary reports and records for store managers
Greeted customers entering the store to ascertain what each customer wanted or needed.
Education
Bachelor of Arts: Health Services Administration, Expected in 2012 to Florida International University - Miami, FL GPA:
Medical Terminology, Values, Ethics & Conflict Resolution, Health Care Organizational Behavior
Associate of Arts: Health Services Administration, Expected in 2009 to Miami Dade College - Miami, FL GPA:
Phlebotomy Technician Certificate: , Expected in 2008 to Miami Dade College - Miami, FL GPA:
High School Diploma: , Expected in 2006 to Miami Sunset Sr. High - Miami, FL GPA:
Certifications
Associate in Health Services Administration
Bachelors in Health Services Administration
Phlebotomist Technician
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Accomplishments
HIPAA Compliance Documentation Ensured charting accuracy through precise documentation.
OSHA Compliance Properly disposed of daily biohazard waste in compliance with federal and local regulations.
Great Catch Awards Given award multiple times for finding mislabeled specimens.
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Resume Overview
School Attended
Florida International University
Miami Dade College
Miami Dade College
Miami Sunset Sr. High
Job Titles Held:
Patient Access Representative
Physician Practice Patient Representative- Neurosurgery