patient access representative resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Highly motivated professional with excellent leadership skills, looking to accomplish a career with a progressive company.

  • Trusted key holder
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Cash register operations
  • Problem-solving skills
  • Goal-oriented
  • Staff training and development
  • Bilingual (English/Spanish)
  • MS Windows proficient
  • Inventory control
  • Exceptional telephone etiquette
  • Effective workflow management
  • Epic
  • Fast Pass Screening
  • Information Collection
  • Insurance Verification
  • Medical terminology
  • Eligibility Determination
  • Document filing
Work History
04/2018 to Current
Patient Access Representative Boston Medical Center Boston, MA,
  • Greets patients and begins registration process.
  • Performs full registration and admitting process from start to finish.
  • I have ability to verify insurance coverages and assign correct one to patients chart.
  • Provide excellent PCARE's and customer service.
  • Performs tasks assigned by management.
  • Meets weekly individual productivity goals and standards as set by Team Lead or Management.
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Identified issues, analyzed information and provided solutions to problems.
  • Training New Hires in Labor and Delivery.
  • Maintains professional communication with staff, visitors and families.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Increased customer satisfaction by resolving OB Pre-Registration issues.
  • Maintains clean sanitized area at all times.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Works well with others, outgoing person.
  • Excel and Microsoft knowledge to assist with projects.
  • Performs Lab Intake which includes Laboratory blood draw.
  • Works on backend HB WQ's.
  • Sends out weekly huddle emails to staff.
  • Maintaining Labor and Delivery supplied with office materials.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Reviewed and corrected claim errors to facilitate smooth processing.
Current to Current
Team Member Ace Hardware Prairie Village, KS,
  • Prepared all food orders within a 2-3 minute time frame.
  • Verified that prepared food met all standards for quality and quantity.
  • Handled currency and credit transactions quickly and accurately.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Performed all position responsibilities accurately and in a timely manner.
  • Consistently provided friendly guest service and heartfelt hospitality.
08/2015 to 04/2018
Hospitality Liaison Northwell Health Deer Park, NY,

• Assists patients, patient families, physicians, employees and other guests with an array of needs and requests including; parking, meal tickets, shuttle service, special needs of patient and transportation.
• Health Screen everyone that enters the hospital for hazards which could harm patients, visitors, or employees, and report to infection control and notifies Nurse Supervisor in the event of occurrence.
• Trains and supervises volunteers assigned to work in our department.
• Always prepared for an emergency code and understands when to call "code blue" and follows correct procedures in the event.
• Strictly enforce HIPPA regulations and follows all ethical procedure with hospital intimate information.
• Utilize EPIC software for any medical appointment research and location of current patients, as well as direct admissions.
• Provide service recovery for any hospital grievance. Then refer patient's families to our patient experience department.
• Response promptly to assist any new patients admitted by providing toiletries, clothing and help designate sleeping arrangements as well as making sure they have a Social Worker assigned to them.

05/2011 to 08/2015
Membership Supervisor American Museum Of Natural History New York, NY,
  • Answered phonecalls regarding member inquiries, solved problems and provided new membership information
  • Educated members about proper use of the Costco membership
  • Maintained, organized and updated member related files
  • Handled member's request donations
  • Earned management trust by serving as key holder, responsibly opening and closing store
  • With my team, we successfully acquired an average of 420new members per month
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
  • Reconciled and corrected discrepancies payments for members that Costco provided membership to
  • Processed member's returns and made sure it ran smoothly
  • Managed Employees and team performances
  • Engaged with members in a sincere and friendly manner
  • Completed all cleaning, stocking and organizing tasks in assigned sales area
  • Assisted with the management of complaints and grievances in accordance with the policies and procedures
Expected in 2009 to to
High School Diploma:
Gunderson High School - San Jose, CA

Some Coursework in advance General Education at West Valley College.

Expected in to to
Evergreen Valley College - San Jose, CA

Medical Terminology

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Resume Overview

School Attended

  • Gunderson High School
  • Evergreen Valley College

Job Titles Held:

  • Patient Access Representative
  • Team Member
  • Hospitality Liaison
  • Membership Supervisor


  • High School Diploma

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