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patient access representative resume example with 6 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with problem solving skills during calm and escalated encounters. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical documentation.

Skills
  • Behavior redirection
  • Community activities
  • Compassionate client care
  • Interpersonal skills
  • Applied Behavioral Analysis
  • Therapy team planning
  • Behavioral Support Plans
  • Self-management
  • Client goal planning
  • Unit Leadership
  • Clinical Documentation
  • Analyzing previous data collection and graphs
  • Data collection
  • Evidence-based interventions
  • Insurance company knowledgeable
  • Appointment scheduling
  • Medical filing
  • Medical billing
  • People skills
  • Active listening
  • Problem resolution
  • Customer service
Education and Training
Preceptor Training Course Perham, MN, Expected in 06/2022 : Patient Access Representative Onboarding - GPA :
BCS (Behavior Care Specialists) , Expected in 12/2020 : PCM Certified (Professional Crisis Management) - GPA :
Rasmussen College Moorehead , MN Expected in 2017 : Medical Records - GPA :
American , Expected in : - GPA :
Experience
Marshfield Clinic - Patient Access Representative
Cadott, WI, 01/2022 - Current
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Obtained health, financial and religious information from patients at time of admission.
  • Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
  • Explained policies, procedures and services to patients.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
Cerner - Behavioral Therapist
Beloit, WI, 06/2020 - Current
  • Directed at-home therapy exercising drills to invoke children to develop math, verbal and writing skills.
  • Maintained strict confidentiality concerning client's mental and medical diagnosis and other confidential personal matters.
  • Interviewed clients to obtain information concerning social history, treatment and other pertinent information.
  • Collected, recorded and summarized data on client behavior and assisted family with applying treatment and behavior reduction protocols.
  • Maintained and completed required documentation and reports to comply with clinical programming.
  • Maintained objective session notes and accurate records to organize, model and review behavior as well as progress information.
  • Incorporated Applied Behavior Analysis therapy interventions and techniques to support individuals with autism spectrum disorders.
  • Visited client home, school or social setting to run discrete trials or shape verbal behavior while recording real-time data using technology platform.
  • Liaised with colleagues and staff to understand client case history, identify specific treatment needs and coordinate implementation of treatment related activities.
  • Collaborated with cross-functional treatment team to develop and facilitate skill acquisition and behavior reduction assessments to establish care plan.
  • Conducted IOP, crisis intervention, individual sessions and group counseling while monitoring and enhancing treatment progress.
Bickford Senior Living - Life Enrichment Assistant
Shelby, MI, 05/2020 - 06/2020

Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.

  • Helped residents living with dementia and alzheimer's conditions with personal needs.
  • Developed and deepened relationships with residents and fellow staff.
  • Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows, propped open doors, obstacles on the floor, and clearing choking hazards laying around .
Consumer Directions - Primary Caregiver
City, STATE, 07/2016 - 04/2020
  • Cleaned house and living space, ran errands and cooked meals for over 4 years with a patient daily.
  • Kept detailed records of patient such as care, progress, medication intake and changes in health or other conditions.
  • Assisted patient with bladder and bowel needs by helping to restroom by cleaning and changing adult diapers.
  • Prepared food and helped patient eat to support healthy nutrition.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family time.
  • Worked with patient and family to meet the designed meal, rehabilitation and other plans for long-term success.
  • Assisted physical and mental disabilities as well as closely monitoring conditions and safety.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Developed strong and trusting support with patient to facilitate best possible care and assistance.
  • Administered all necessary medications as directed by care plan.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Assisted disabled individual to foster independence while still closely monitoring safety at all times.
  • Changed bed linens, made bed and laundered soiled linens to keep patient's bed clean.
  • Assisted patient with daily personal hygiene such as bathing, dressing and grooming.
  • Collected and recorded patient's blood pressure, pulse and temperature to evaluate and note basic health status.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.

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Resume Overview

School Attended

  • Preceptor Training Course
  • BCS (Behavior Care Specialists)
  • Rasmussen College
  • American

Job Titles Held:

  • Patient Access Representative
  • Behavioral Therapist
  • Life Enrichment Assistant
  • Primary Caregiver

Degrees

  • Some College (No Degree)

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