patient access representative resume example with 17+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Professional Summary
Experienced professional focused on meeting or exceeding objectives seeking Claim Representative Associate- Remote position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Skills
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Work History
12/2012 to Current
Patient Access Representative Mercy Healthcare – Nixa, MO,
- Performed over 75 patients' scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
10/2008 to 12/2012
Patient Service Representative Centura Health – Longmont, CO,
- Assisted patients both in Spanish and English by scheduling and registration.
- Used EPIC to schedule appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took co-payments and compiled daily financial records.
- Facilitated communication between patients and various departments and staff.
- Managed over 100 patients' calls per day.
- Organized patient records and database to facilitate information storage and retrieval.
- Compiled and reviewed medical charts.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Followed document protocols to safeguard confidentiality of patient records.
01/2005 to 09/2008
Bilingual Customer Service Representative Taskus – Harlingen, TX,
- Built and strengthened customer relationships both in Spanish and English by leveraging excellent interpersonal and communication skills.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed over 65 customer transactions promptly, minimizing wait times.
- Provided customer records, account statements and copies of checks.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Removed mutilated currency from circulation.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Education
Expected in 05/2015 to
Bachelor of Science: Health Sciences
Aurora University - Aurora, IL,
Aurora University - Aurora, IL,
- Member of Mu Sigma Pi: Mind. Body. Spirit.
- Minor in Biology
- Minor in Chemistry
- Minor in Physiology
- Magna cum laude
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Resume Overview
School Attended
- Aurora University
Job Titles Held:
- Patient Access Representative
- Patient Service Representative
- Bilingual Customer Service Representative
Degrees
- Bachelor of Science
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