patient access representative resume example with 20+ years of experience

Jessica Claire
Patient Access Representative
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Dedicated, detail oriented, and compassionate professional with 22 years of valuable experience. Seeking leadership duties to grow within the organization. Dependable and adaptable to the constant change within the healthcare field. Skilled communicator with an excellent reputation.

  • Provide consistent support and training to new hires and served as an informal leader to new Receptionists/Access Representatives over the course of my experience.
  • Successfully monitored and ordered supplies and reconciled end of month deposits, statistics and provider time for two clinics.
  • Successfully created encounters and tracked charges for professional services (hospital inpatient, outpatient and observation) for multiple providers.
  • Independently sought and maintained important contacts and educational materials to successfully support and serve clinic VA CCN patients.
  • Consistent positive feedback on Press Ganey scores.
  • Consistently attained "exceeded expectations" or "exceptional performance" reviews for the last 5 years.
  • Served on various boards and committees within the area to develop and maintain a strong bond and build trust within the community. Currently serving on the Board of Aldermen for the City of Grant City, with continuous election wins since 2010.

  • Excellent Customer Service
  • Maintain High Level of Patient Satisfaction
  • Communicating with Patients and Caregivers
  • Insurance and Scanning Knowledge
  • Knowledge of Community Services and Programs
  • Training Coordination
  • Multitasking and Organization
  • Calm and Effective Under Pressure
  • Phone and Email Etiquette
  • Reliability and Dedication
Work History
12/2014 to Current
Patient Access Representative Ascension Health Sapulpa, OK,
  • Present and maintain cheerful, helpful, and compassionate attitude when welcoming patients.
  • Perform patient scheduling and registration functions for existing and new patients.
  • Maintain regular nursing home and residential care facility schedule for provider rounds.
  • Obtain patient insurance information and determine eligibility for benefits through AccuReg, payor website, or telephone communication.
  • Receive patient deductible and co-pay amounts and process through AccuReg/PatientCo, and prepare deposit for courier pick up.
  • Explain estimated cost for office visits, labs, and procedures.
  • Determine patient financial need and refer eligible patients to proper internal, county, state or federal agencies to obtain financial assistance.
  • Obtain and maintain VA Community Care referrals and documentation for average of 10 veterans.
  • Request and obtain prior health records to facilitate continuation of care.
  • Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards.
  • Utilize knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Facilitate communication between patients and various departments and staff.
  • Perform ordering through Lawson for clinical and cleaning supplies.
  • Perform ordering through Office Depot Business for office supplies.
  • Perform weekly warm up for clinic X-Ray machine and maintain monthly log for radiology.
  • Prepare and turn in monthly report of provider clinic time.
  • Maintain monthly deposit Excel log, and clinic petty cash/change.
  • Maintain high level of communication with my leader to ensure proper scheduling of provider/staff time off and clinic functions.
  • Fill in for other Access Representatives/locations as needed.
  • Facilitate pick up of hazardous waste and replacement of hazardous waste collection receptacles.
05/2000 to 12/2014
Receptionist Catholic Charities Of The Archidiocese Of Washington Rockville, MD,
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, and payments of deductibles/co-pays.
  • Checked patient insurance, demographic and health history to keep information current.
  • Reviewed and sent medical records to other physicians upon request.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed patient referrals to other medical specialists.
  • Aided with prescription refill requests.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Served as clinic representative for business manager meetings.
10/1996 to 10/1999
Customer Service Representative/Secretary to General Manager Grant City Manufacturing City, STATE,
  • Answered company telephone, faxed and filed order confirmations and changes.
  • Performed order and data entry for numerous clients.
  • Provided customer service support and coordinated with vendors and suppliers to facilitate continuity of business.
  • Served as fill in on floor when short on staff for screen printing, packing and shipping.
08/1996 to 10/1996
NUTRITION SERVICES/COOK Worth County Convalescent Center City, STATE,
  • Prepared food items according to recipe for residents of nursing home.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots and items used often by kitchen staff.
Expected in 05/1996 to to
High School Diploma:
Worth County R-III - Grant City, MO,

BLS (Basic Life Support)

AED (Automated External Defibrillator)

FCC (Facing Conflict with Confidence)

Additional Information

Super Caregiver for AccuReg, Patientco, and Office Depot Business.

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Resume Overview

School Attended

  • Worth County R-III

Job Titles Held:

  • Patient Access Representative
  • Receptionist
  • Customer Service Representative/Secretary to General Manager


  • High School Diploma

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