LiveCareer-Resume

patient access representative resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 2+ years of relevant work experience to the team. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Skills
  • Negotiating and diplomacy in high stress situations
  • Exemplary Attendance record
  • Situational awareness and critical thinking
  • Answered high-volume of phone calls on multi-line system, directed calls, and responded to inquiries.
  • Work effectively under time constraints with high pressure for long and extended hours. - Diligence and dedication to work with good memory and eye for details allowing to fulfill orders - Vast knowledge of goods and services provided by the corporation.
  • Strong ability to troubleshoot and problem-solve in fast paced environments.
  • Diagnostic Codes
  • Demographics Information
  • Medical Terminology
  • Patient Registration
  • Patient Admission
  • Insurance Verification
  • Patient Health Information Access
Work History
Patient Access Representative, 10/2020 - Current
Munson Medical Center , , Madisonville, TX
  • Effectively handles heavy volume of emotionally charged situations involving recently deceased or volatile patients, etc.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Followed document protocols to safeguard confidentiality of patient record
  • Directly communicates effectively with patients regardless of medical condition - demonstrating strong customer service skills and compassion in all cases.
Food Service Team Member, 07/2017 - 09/2020
Twice Daily , , Madisonville, TX
  • Received orders from customers and input into order management system.
  • Prepared food orders to support waitstaff and other team members.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Correctional Officer, 03/2015 - 07/2017
Waukesha County , , Midway, TX
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Completed intake paperwork, fingerprints and searches.
Education
High School Diploma: , Expected in
-
Madisonville High School - Madisonville,
GPA:
Status -
Skills
  • Negotiating and diplomacy in high stress situations
  • Exemplary Attendance record
  • Situational awareness and critical thinking
  • Answered high-volume of phone calls on multi-line system, directed calls, and responded to inquiries.
  • Work effectively under time constraints with high pressure for long and extended hours. - Diligence and dedication to work with good memory and eye for details allowing to fulfill orders - Vast knowledge of goods and services provided by the corporation.
  • Strong ability to troubleshoot and problem-solve in fast paced environments.
  • Diagnostic Codes
  • Demographics Information
  • Medical Terminology
  • Patient Registration
  • Patient Admission
  • Insurance Verification
  • Patient Health Information Access
Work History
Patient Access Representative, 10/2020 - Current
Conifer Health Solutions LLC ,
  • Effectively handles heavy volume of emotionally charged situations involving recently deceased or volatile patients, etc.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Followed document protocols to safeguard confidentiality of patient record
  • Directly communicates effectively with patients regardless of medical condition - demonstrating strong customer service skills and compassion in all cases.
Food Service Team Member, 07/2017 - 09/2020
Buccee's ,
  • Received orders from customers and input into order management system.
  • Prepared food orders to support waitstaff and other team members.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Correctional Officer, 03/2015 - 07/2017
Texas Department Of Criminal Justice ,
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Completed intake paperwork, fingerprints and searches.

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Resume Overview

School Attended

  • Madisonville High School

Job Titles Held:

  • Patient Access Representative
  • Food Service Team Member
  • Correctional Officer

Degrees

  • High School Diploma

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