Detail-oriented Patient Access Representative with medical services background and strong work ethic. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks that are given trained in. Motivated to learn, grow and excel in the health care industry. Adaptable and excellent reputation for resolving problems and improving customer satisfaction.
Skills
Insurance Knowledge
Scheduling
Patient Care
HIPAA Compliance
Patient Assistance
Medical Records Management
Appointment Setting
Patient Information Verification
Patient Privacy
Patient Contact
Patient Admission
Leadership
Detail-oriented
Verbal and written communication
Good telephone etiquette
Adaptability
Staff education and training
Documentation and reporting
Conflict Resolution
Organization skills
Sorting and labeling
Filing
Employee training
Appointment Scheduling
Work History
Patient Access Representative, 09/2020 - Current Children's National Medical Center – Silver Spring, MD,
Managed 20+ other PASARS (patient access service reps) with computer/check in assistance, scheduling around lunches, and training new PASARS that are entering this job role
PASAR Lead for vaccine clinic
Collected patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
Collected and entered patient demographic and insurance data into charts to establish patient's medical record
Knowledge of medical record systems to perform data entry tasks
Identified insurance payment b and listed payers in proper sequence to establish chain of payment
Used EPIC to schedule appointments
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Caregiver, 11/2019 - Current Colavria Hospitality – Arvada, CO,
Kept close eye on client, administered medications and tracked certain behaviors.
Performed household tasks such as laundry, washing dishes and vacuuming.
Assisted with cooking and feeding 3 times, monitored intake of certain foods due to patients health concerns.
Shopped for groceries for any missing necessities in order to keep house stocked
Recognized and reported changes in patients health status
Turned and positioned bedbound patient twice to prevent bedsores
Transported patients via wheelchair for appointments
Assisted clients with daily living needs, including bathing and personal grooming
Maintained clean, safe and well-organized patient environment.
Housekeeper, 08/2019 - 11/2019 Pratt Regional Medical Center – Pratt, KS,
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash.
Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
Disinfected bathrooms and removed mold from shower stalls and bathtubs.
Vacuumed rugs and carpeted areas.
Performed light cleaning duties such as dusting, vacuuming and wiping down bathrooms.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Emptied trashcans and transported waste to collection areas.
Verified cleanliness and organization of storage areas and carts.
Removed waste paper and other trash from premises to designated area.
Wiped walls, decoration and appliances.
Polished glass surfaces and windows.
Returned emptied garbage receptacles to proper locations.
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