patient access representative resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts and reviewed medical records at a level 1 trauma hospital. Excellent communications skills with patients ,and peers while maintaining compassion and integrity enabling positive outcomes. Extensive knowledge of insurance policies and billing procedures. Adept at collecting patient information, maintaining HIPAA and EMTALA compliance, and maintaining professionalism in stressful situations.
Skills
Patient Care
HIPAA Compliance
Insurance Billing
Insurance Knowledge
Patient Assistance
Medical Records Management
Patient Information Collection
Patient Information Verification
Medical Records Review
Patient Admission
Payment Collection
Work History
Patient Access Representative, 12/2018 to Current Legacy Health System – Gresham, OR,
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
Took copayments and compiled daily financial records , increasing hospital revenue by 105%.
Balanced deposits and credit card payments each day.
Reviewed and corrected claim errors to facilitate smooth processing.
Emergency Medical Technician, 01/2017 to 12/2018 G4s – Batesville, MS,
Maintained efficiency and calmness in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care .
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Collaborated with over 50 medical professionals and peers to communicate patient needs with accuracy and speed using hospital and medical codes.
Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
Entered patient information on Epic software and arrival track boards
Followed protocol to provide wound care, oxygen therapy, splinting and patient transportation.
Customer Care Associate, 01/2017 to 12/2017 Ametek, Inc. – Wichita, KS,
Greeted and assisted patients, hospital employees and vendors.
Checked-in patients coming for surgical procedures and out-patient services
Responded to guests needs through competent customer service and prompt problem-solving.
Addressed patients and family concerns with exceptional conflict and problem resolution skills.
Eliminated inefficiencies through education and training new employees on best practices and customer care procedures.
Collaborated with various team members to meet visitors requests, maintain daily logs, and guide patients through various hospital departments.
Responded to over 50 telephone calls and emails per day to provide information regarding hospital policies , visitor guidelines, vendors information and hospitality services.
Facilitated inter-departmental communication to effectively provide customer care support, and patient satisfaction.
Anatomy Tutor, 08/2016 to 12/2016 Dierbergs Markets – Fenton, MO,
Collaborated with professors and other tutors to develop study plans for additional support.
Reviewed anatomy learning material and assisted students identify specimens while preparing for tests.
Ensured that students were handling cadaver specimens in responsibly, and maintained laboratory equipment.
Conducted small group bi-weekly Q & A sessions with 20 students to help review class material.
Addressed study and comprehension deficiencies to enhance academic performance
Student Cashier, 08/2015 to 12/2016 Santa Barbara City College – City, STATE,
Restocked and organized cafeteria merchandise and maintained inventory .
Prepared beverages and filled food orders for customers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Operated cash register to record all transactions accurately and efficiently.
Performed daily food prep and assisted with cleaning and cafeteria set up, and maintained compliance as mandated by public health standards
Provided customer care service to over 100 customers per day, and assisted vendors with their invoices and purchase orders.
Education
: Global Fellow Open Learning, Expected in to Mount Holyoke College - South Hadley, MA GPA:
Awarded a Mount Holyoke Global Fellowship that facilitated my clinical internship experience at Dartmouth-Hitchcock Medical Center, New Hampshire
Bachelor of Science: Health Sciences, Expected in 05/2022 to California State University - Channel Islands - Camarillo, CA GPA:
Majored in Health Science
Minored in Chemistry
Coursework in Community Healthy organizations, Overview of Healthcare Industry, Medical terminology, Nutrition, and Organic Chemistry.
: General Chemistry, Expected in to University of New Hampshire - Manchester, NH, GPA:
Coursework in General Chemistry with lab - Summer 2012
Associate of Science: Biomedical Sciences, Expected in 05/2017 to Santa Barbara City College - Santa Barbara, CA GPA:
Member of Women in STEM
Coursework in Anatomy, Physiology, and Microbiology
Associate of Arts: Liberal Arts And Sciences, Expected in 05/2015 to Santa Barbara City College - Santa Barbara, CA GPA:
Graduated with Honors and on the President's Honor Roll
Member of Phi Theta Kappa Society
Awarded Ridley Tree Scholarship
Coursework in Biological Sciences, Social Sciences and Spanish
Certifications
Certified Emergency Medical Technician
Hospital PE Medical Provider- Department of Health Care Services
Medical Spanish for Medical Receptionists-July 2019
,
Languages
Spanish:
Professional Working
Negotiated:
Swahili:
Native or Bilingual
Negotiated:
Additional Information
Awarded a certificate of Appreciation on July 11th ,2019 in Recognition of Outstanding Dedication and Commitment Supporting the Cottage Health Core Value of Compassion.
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