Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Over 23 years of Patient Access experience in hospital and clinical settings, working with inpatient/outpatient admissions, registration, Data Entry and customer service, Strong ability to communicate clearly with patients and staff, work comfortably and efficiently with in a challenging and changing environment, exercising flexibility and team work. Seeking position where I can use my acquired skills to contribute to a company while gaining new skills and experiences .

Skills
  • Patient Contact
  • Patient Information Verification
  • Appointment Scheduling
  • Scheduling
  • Insurance Knowledge
  • Insurance Billing
  • Patient Admission
  • Patient Assistance
  • Patient Information Collection
  • Payment Collection
  • CPT Coding
  • Medical Coding
  • Patient Privacy
  • HIPAA Compliance
  • HIPAA Regulations
  • Patient Care
Work History
Patient Access Representative, 10/1997 - Current
Danbury Health Systems Hyde Park, NY,

• Greet patients as they arrive the front desk / information center
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

• Take patient data such as name, age, medical history and medical complaint
• Note down information in hospital database by ensuring that accuracy measures are taken into account
• Ask patients for insurance information and verify insurance coverage
• Register patients for specifics such as treatment or hospitalization
• Arrange for immediate care to be given to patients who arrive in emergency
• Ascertain that all protocols of patient hospitalization are followed accurately
• Provide patients’ families with information on hospital procedures, policies and protocols
• Refer patients to appropriate in-house health care services

• Investigate complaints made by patients and families and ensure that

they are addressed immediately
• Direct patients or families to appropriate staff members to make sure that their grievances are heard and resolved

• Provide patients with billing information and repayment terms
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Balanced deposits and credit card payments each day.

  • Answers the department telephone immediately or within three rings utilizing courtesy and patience
  • Listens to customer needs and takes appropriate action as indicated
  • Respond to urgent emails and voicemails promptly
  • Call patients to confirm appointment times and offer any other pertinent information such as out of pocket expense, education, directions, parking information, etc.
  • Conduct warm transfers as needed
  • Respond to urgent emails and voicemails promptly, and respond to non-urgent emails and voicemails at the end of the day
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Customer Service Manager, 05/1991 - 10/1997
Kion Group Seattle, WA,
  • Supervised employees and assessed performances to determine training
  • Supervise day-to-day operations in the customer service department.
  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Implement an effective customer loyalty program.
  • Maintain accurate records and document all customer service activities and discussions.
  • Assess service statistics and prepare detailed reports on your findings.
  • Hire and train new customer service agents.
  • Manage the approved budget of the customer service department.
  • Stay informed on the latest industry techniques and methods needs and define accurate plans for decreasing process lags.
  • Managed all areas of accounting, including accounts payable and receivable, general ledger management, banking reconciliations and monthly balance sheet statements.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Sales Associate, 01/1988 - 01/1991
Byrne Dairy Stores Gates, NY,
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Tracked stock using company inventory management software.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Education
CERTIFICATE: Medical Office Specialist/Medical Terminology, Expected in 10/1991
-
COSTAL BEND COMMUNITY COLLEGE - Corpus Christi, TX,
GPA:
High School Diploma: , Expected in 05/1988
-
Moody High School - Corpus Christi, TX
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

83Good

resume Strength

  • Formatting
  • Length
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended

  • COSTAL BEND COMMUNITY COLLEGE
  • Moody High School

Job Titles Held:

  • Patient Access Representative
  • Customer Service Manager
  • Sales Associate

Degrees

  • CERTIFICATE
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: