Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Over 23 years of Patient Access experience in hospital and clinical settings, working with inpatient/outpatient admissions, registration, Data Entry and customer service, Strong ability to communicate clearly with patients and staff, work comfortably and efficiently with in a challenging and changing environment, exercising flexibility and team work. Seeking position where I can use my acquired skills to contribute to a company while gaining new skills and experiences .

  • Patient Contact
  • Patient Information Verification
  • Appointment Scheduling
  • Scheduling
  • Insurance Knowledge
  • Insurance Billing
  • Patient Admission
  • Patient Assistance
  • Patient Information Collection
  • Payment Collection
  • CPT Coding
  • Medical Coding
  • Patient Privacy
  • HIPAA Compliance
  • HIPAA Regulations
  • Patient Care
Work History
Patient Access Representative, 10/1997 - Current
Danbury Health Systems Hyde Park, NY,

• Greet patients as they arrive the front desk / information center
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

• Take patient data such as name, age, medical history and medical complaint
• Note down information in hospital database by ensuring that accuracy measures are taken into account
• Ask patients for insurance information and verify insurance coverage
• Register patients for specifics such as treatment or hospitalization
• Arrange for immediate care to be given to patients who arrive in emergency
• Ascertain that all protocols of patient hospitalization are followed accurately
• Provide patients’ families with information on hospital procedures, policies and protocols
• Refer patients to appropriate in-house health care services

• Investigate complaints made by patients and families and ensure that

they are addressed immediately
• Direct patients or families to appropriate staff members to make sure that their grievances are heard and resolved

• Provide patients with billing information and repayment terms
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Balanced deposits and credit card payments each day.

  • Answers the department telephone immediately or within three rings utilizing courtesy and patience
  • Listens to customer needs and takes appropriate action as indicated
  • Respond to urgent emails and voicemails promptly
  • Call patients to confirm appointment times and offer any other pertinent information such as out of pocket expense, education, directions, parking information, etc.
  • Conduct warm transfers as needed
  • Respond to urgent emails and voicemails promptly, and respond to non-urgent emails and voicemails at the end of the day
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Customer Service Manager, 05/1991 - 10/1997
Kion Group Seattle, WA,
  • Supervised employees and assessed performances to determine training
  • Supervise day-to-day operations in the customer service department.
  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Implement an effective customer loyalty program.
  • Maintain accurate records and document all customer service activities and discussions.
  • Assess service statistics and prepare detailed reports on your findings.
  • Hire and train new customer service agents.
  • Manage the approved budget of the customer service department.
  • Stay informed on the latest industry techniques and methods needs and define accurate plans for decreasing process lags.
  • Managed all areas of accounting, including accounts payable and receivable, general ledger management, banking reconciliations and monthly balance sheet statements.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Sales Associate, 01/1988 - 01/1991
Byrne Dairy Stores Gates, NY,
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Tracked stock using company inventory management software.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
CERTIFICATE: Medical Office Specialist/Medical Terminology, Expected in 10/1991
High School Diploma: , Expected in 05/1988
Moody High School - Corpus Christi, TX

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School Attended

  • Moody High School

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  • Customer Service Manager
  • Sales Associate


  • High School Diploma

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