Over 23 years of Patient Access experience in hospital and clinical settings, working with inpatient/outpatient admissions, registration, Data Entry and customer service, Strong ability to communicate clearly with patients and staff, work comfortably and efficiently with in a challenging and changing environment, exercising flexibility and team work. Seeking position where I can use my acquired skills to contribute to a company while gaining new skills and experiences .
• Greet patients as they arrive the front desk / information center
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Take patient data such as name, age, medical history and medical complaint
• Note down information in hospital database by ensuring that accuracy measures are taken into account
• Ask patients for insurance information and verify insurance coverage
• Register patients for specifics such as treatment or hospitalization
• Arrange for immediate care to be given to patients who arrive in emergency
• Ascertain that all protocols of patient hospitalization are followed accurately
• Provide patients' families with information on hospital procedures, policies and protocols
• Refer patients to appropriate in-house health care services
• Investigate complaints made by patients and families and ensure that
they are addressed immediately
• Direct patients or families to appropriate staff members to make sure that their grievances are heard and resolved
• Provide patients with billing information and repayment terms
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Balanced deposits and credit card payments each day.
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