- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Over 23 years of Patient Access experience in hospital and clinical settings, working with inpatient/outpatient admissions, registration, Data Entry and customer service, Strong ability to communicate clearly with patients and staff, work comfortably and efficiently with in a challenging and changing environment, exercising flexibility and team work. Seeking position where I can use my acquired skills to contribute to a company while gaining new skills and experiences .
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Danbury Health Systems – Hyde Park, NY,
• Greet patients as they arrive the front desk / information center
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Take patient data such as name, age, medical history and medical complaint
• Note down information in hospital database by ensuring that accuracy measures are taken into account
• Ask patients for insurance information and verify insurance coverage
• Register patients for specifics such as treatment or hospitalization
• Arrange for immediate care to be given to patients who arrive in emergency
• Ascertain that all protocols of patient hospitalization are followed accurately
• Provide patients’ families with information on hospital procedures, policies and protocols
• Refer patients to appropriate in-house health care services
• Investigate complaints made by patients and families and ensure that
they are addressed immediately
• Direct patients or families to appropriate staff members to make sure that their grievances are heard and resolved
• Provide patients with billing information and repayment terms
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Balanced deposits and credit card payments each day.
- Answers the department telephone immediately or within three rings utilizing courtesy and patience
- Listens to customer needs and takes appropriate action as indicated
- Respond to urgent emails and voicemails promptly
- Call patients to confirm appointment times and offer any other pertinent information such as out of pocket expense, education, directions, parking information, etc.
- Conduct warm transfers as needed
- Respond to urgent emails and voicemails promptly, and respond to non-urgent emails and voicemails at the end of the day
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Kion Group – Seattle, WA,
- Supervised employees and assessed performances to determine training
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods needs and define accurate plans for decreasing process lags.
- Managed all areas of accounting, including accounts payable and receivable, general ledger management, banking reconciliations and monthly balance sheet statements.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Byrne Dairy Stores – Gates, NY,
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained records related to sales, returns and inventory availability.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
COSTAL BEND COMMUNITY COLLEGE - Corpus Christi, TX,
Moody High School - Corpus Christi, TX
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School Attended
- COSTAL BEND COMMUNITY COLLEGE
- Moody High School
Job Titles Held:
- Patient Access Representative
- Customer Service Manager
- Sales Associate
Degrees
- CERTIFICATE
- High School Diploma
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