Patient Access Representative performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Skills
Regulatory compliance
Insurance company knowledgeable
Appointment scheduling
Payment processing
Medical billing
Appointment confirmation
Medical filing
Communications
Security systems
Team building
Organization
Operational improvement
Planning and coordination
Invoice generation
Team management
Project organization
Administrative support
Insurance billing
MS Office
Problem resolution
Supervision
First Aid/CPR
Customer service
Business operations
Experience
Patient Access Representative, 10/2018 - Current Danbury Health Systems – Norwalk, CT,
Verified demographics and insurance information to register patients in computer system.
Obtained necessary signatures for privacy laws and consent for treatment.
Processed patient responsibility estimate determined by insurance at pre-registration.
Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
Scheduled patient appointment and procedures with [Software].
Coordinated between patients and healthcare professionals to meet patient needs.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Checked daily doctor schedules and verified insurance.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Pulled patient charts for upcoming appointments.
Scanned incoming documentation.
Purged outdated files.
Typed medical orders for procedures and laboratory tests.
Maintained complete confidentiality in accordance with organization and legal requirements.
Consolidated diverse medical records.
Surgery Scheduler, 06/2017 - 06/2018 Minnesota Urology, Pa – Shakopee, MN,
Managed patient check-in and check-out procedures and processed payments.
Gathered current medical information and reviewed histories to gather details for surgeons.
Checked patient insurance and collected pre-authorizations from providers.
Worked with operating facilities to schedule procedures on behalf of [Number] [Type] surgeons.
Distributed treatment and procedural information to patients.
Updated patient financial information to promote accurate record keeping.
Called patients to schedule [Type] appointments, consistently double-checking information and availability.
Gathered information to file appeals for [Type] denials and minimized inaccuracies by maintaining accurate records of approvals.
Updated group medical records and technical library to support smooth office operations.
Conducted patient intake interviews to collect medical information and insurance details.
Addressed, documented, and responded to incoming correspondences to address client queries.
Secured, organized and updated [Type] financial documentation.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Transcribed over [Number] daily meetings and appointments using [Software] and organized documents for streamlined office functionality.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.
Promoted patient comfort by quickly responding to calls and handling diverse needs.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Counseled patients on pain management best practices, including treatment procedures, disease prevention, medication risks, special diets and physician instructions.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Supported unit efficiency by maintaining current and accurate clerical paperwork.
Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
Contributed to unit improvements by providing cost-effective care in line with performance targets.
Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
Used play, conversation, art and other forms of self-expression to prepare patients for everything from routine tests to complicated surgeries.
Education and Training
Associate of Applied Science: Medical Billing And Coding, Expected in 12/2016 - Miller Motte College - Wilmington, NC GPA:
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