Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Patient Access Representative performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

  • Regulatory compliance
  • Insurance company knowledgeable
  • Appointment scheduling
  • Payment processing
  • Medical billing
  • Appointment confirmation
  • Medical filing
  • Communications
  • Security systems
  • Team building
  • Organization
  • Operational improvement
  • Planning and coordination
  • Invoice generation
  • Team management
  • Project organization
  • Administrative support
  • Insurance billing
  • MS Office
  • Problem resolution
  • Supervision
  • First Aid/CPR
  • Customer service
  • Business operations
Patient Access Representative, 10/2018 - Current
Danbury Health Systems Norwalk, CT,
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Scheduled patient appointment and procedures with [Software].
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Pulled patient charts for upcoming appointments.
  • Scanned incoming documentation.
  • Purged outdated files.
  • Typed medical orders for procedures and laboratory tests.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Consolidated diverse medical records.
Surgery Scheduler, 06/2017 - 06/2018
Minnesota Urology, Pa Shakopee, MN,
  • Managed patient check-in and check-out procedures and processed payments.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Worked with operating facilities to schedule procedures on behalf of [Number] [Type] surgeons.
  • Distributed treatment and procedural information to patients.
  • Updated patient financial information to promote accurate record keeping.
  • Called patients to schedule [Type] appointments, consistently double-checking information and availability.
  • Gathered information to file appeals for [Type] denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Updated group medical records and technical library to support smooth office operations.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Addressed, documented, and responded to incoming correspondences to address client queries.
  • Secured, organized and updated [Type] financial documentation.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Transcribed over [Number] daily meetings and appointments using [Software] and organized documents for streamlined office functionality.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Patient Care Assistant, 03/2013 - 02/2017
Saratoga Hospital Wilton, NY,
  • Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
  • Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Counseled patients on pain management best practices, including treatment procedures, disease prevention, medication risks, special diets and physician instructions.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Supported unit efficiency by maintaining current and accurate clerical paperwork.
  • Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
  • Contributed to unit improvements by providing cost-effective care in line with performance targets.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Used play, conversation, art and other forms of self-expression to prepare patients for everything from routine tests to complicated surgeries.
Education and Training
Associate of Applied Science: Medical Billing And Coding, Expected in 12/2016
Miller Motte College - Wilmington, NC

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School Attended

  • Miller Motte College

Job Titles Held:

  • Patient Access Representative
  • Surgery Scheduler
  • Patient Care Assistant


  • Associate of Applied Science

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