Patient Access Registration Representative Resume Example
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PATIENT ACCESS REGISTRATION REPRESENTATIVE
Summary
Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.
Highlights
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Accomplishments
Customer Service
- Administration
- Training
- Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
- Training
- Oversaw implementation of new phone system which resulted in more cost-effective service.
Experience
Patient Access Registration Representative, 02/2017 to CurrentFlorida Hospital － City , STATE
- Check in patients and register using Cerner.
- Collect payment due at time of service.
- Create quotes to help patients understand costs for hospital services and exams.
Batching Representative, 04/2016 to 03/2017Florida Hospital － City , STATE
- Sort payments received via mail and prioritize for processing according to protocol.
- Create computerized control batches and enter data from checks and electronic insurance remittance.
- Ensure payment batches contain the appropriate lines per batch and contain the corresponding calculator tape.
- Scan all important documents received while ensuring HIPPAA compliance florida hospital, maitland, fl.
Outpatient Rehab Benefits and Authorization Representative, 11/2013 to 04/2016Florida Hospital － City , STATE
- Verify insurance coverage and benefits and obtain authorization for outpatient therapy.
- Cleared edit holds and errors from patient accounts to ensure timely insurance billing.
- Assist with training new team members and assist all with account completion and questions.
- Communicate to therapy clinics any pending accounts for the following day.
- Verify insurance coverage and benefits and obtain authorization for all patients in need of inpatient rehabilitation.
- Monitor and assign out requests received in the add-on mailbox.
- Played an integral role in the Revenue Cycle Financial Operations Incentive Committee florida hospital, Orlando, fl.
Patient Business Representative Lead/Supervisor, 06/2012 to 11/2013Florida Hospital － City , STATE
- Coordinated all department functions for team of 5 employees.
- Register patients and answer phone calls.
- Fax pediatric and adult office visit reports to referring physician.
- Call patients to schedule appointments according to authorization.
- Posted cash and electronic check transactions to patient accounts.
- Supervise front desk and assist manager with managerial tasks.
- Assign work to employees.
- Reconciled journal ledger and deposited weekly rehab collections.
Education
Associate of Science:Business Administration/ HRValencia College － City, State, USA
- Currently enrolled
Associate of Science
Languages
Fluent in English and Spanish
Skills
Healthcare: Sunport, Cerner, computerized charting, People skills: enthusiastic people person, advanced problem-solving, great organizational skills
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Resume Overview
School Attended
- Valencia College
Job Titles Held:
- Patient Access Registration Representative
- Batching Representative
- Outpatient Rehab Benefits and Authorization Representative
- Patient Business Representative Lead/Supervisor
Degrees
- Associate of Science : Business Administration/ HR
Associate of Science
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