Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.
  • Microsoft Office
  • team player
  • fast learner
  • 45+ WPM
  • Cerner
  • Sunport

  • Self-starter,
  • Staff motivation
  • Insurance eligibility verification
  • Medical terminology
Customer Service
  • Administration
    • Training
      • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
      Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
    Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Process Improvement
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
02/2017 to Current Patient Access Registration Representative Florida Hospital | City, STATE,
  • Check in patients and register using Cerner.
  • Collect payment due at time of service.
  • Create quotes to help patients understand costs for hospital services and exams.
03/2016 to 02/2017 Batching Representative Florida Hospital | City, STATE,
  • Sort payments received via mail and prioritize for processing according to protocol.
  • Create computerized control batches and enter data from checks and electronic insurance remittance.
  • Ensure payment batches contain the appropriate lines per batch and contain the corresponding calculator tape.
  • Scan all important documents received while ensuring HIPPAA compliance florida hospital, maitland, fl.
10/2013 to 03/2016 Outpatient Rehab Benefits and Authorization Representative Florida Hospital | City, STATE,
  • Verify insurance coverage and benefits and obtain authorization for outpatient therapy.
  • Cleared edit holds and errors from patient accounts to ensure timely insurance billing.
  • Assist with training new team members and assist all with account completion and questions.
  • Communicate to therapy clinics any pending accounts for the following day.
  • Verify insurance coverage and benefits and obtain authorization for all patients in need of inpatient rehabilitation.
  • Monitor and assign out requests received in the add-on mailbox.
  • Played an integral role in the Revenue Cycle Financial Operations Incentive Committee florida hospital, Orlando, fl.
05/2012 to 10/2013 Patient Business Representative Lead/Supervisor Florida Hospital | City, STATE,
  • Coordinated all department functions for team of 5 employees.
  • Register patients and answer phone calls.
  • Fax pediatric and adult office visit reports to referring physician.
  • Call patients to schedule appointments according to authorization.
  • Posted cash and electronic check transactions to patient accounts.
  • Supervise front desk and assist manager with managerial tasks.
  • Assign work to employees.
  • Reconciled journal ledger and deposited weekly rehab collections.
Expected in Associate of Science | Business Administration/ HR Valencia College, Orlando, FL GPA:
  • Currently enrolled
Expected in Associate of Science | , , GPA:
Fluent in English and Spanish
Healthcare: Sunport, Cerner, computerized charting, People skills:  enthusiastic people person, advanced problem-solving, great organizational skills

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School Attended

  • Valencia College

Job Titles Held:

  • Patient Access Registration Representative
  • Batching Representative
  • Outpatient Rehab Benefits and Authorization Representative
  • Patient Business Representative Lead/Supervisor


  • Associate of Science
  • Associate of Science

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