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Paint Department Associate resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Exceeding Customer Expectations
  • Adaptable and Flexible
  • Item Ticketing and Pricing
  • Retail Metrics and Goals
  • Energy and Physical Stamina
  • Merchandise Receiving and Handling
  • Product Knowledge
  • Security Practices
  • Building Customer Relationships and Loyalty
  • Attention to Detail
  • Returns and Exchanges
  • Building Customer Loyalty
  • Computer Proficiency and Microsoft Office
  • Sales and Promotions
  • Strong Communication and Interpersonal Skills
  • Customer Service
  • Merchandising and Display
  • Meeting Sales Goals
  • Locating Merchandise
  • Merchandise Recommendations
  • Inventory Management
  • Store Policies and Procedures
  • Available Nights, Weekends and Holidays
  • Excellent Written and Verbal Communication
  • Flexible Hours
  • Engaging with Diverse Customers
  • Safety and Cleanliness Standards
  • Team Cooperation
  • Creative Thinking
  • Store Organization
  • Retail Merchandising
  • Documentation and Reporting
  • Speech Clarity
  • Customer Needs Assessment
  • Goal-Driven
  • Customer Assistance
  • Cleaning and Sanitizing
  • Cash Handling
  • Positive Customer Engagement
  • Team Leadership
  • Relationship Building
  • Register Opening and Closing
  • Honest and Ethical
  • Honest and Dependable
  • Staff Support
  • Reliable and Responsible
  • Friendly and Helpful
  • Detail-Oriented
Experience
04/2019 to 01/2023
Paint Department Associate Ace Hardware Raymond, NH,
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Described merchandise and explained use, operation and care.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Greeted customers to determine wants or needs.
  • Placed special orders or called other stores to find desired items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained current pricing information and informed customers of discounts and promotions to maximize customer spending and increase revenue.
  • Answered store and merchandise questions and led customers to wanted items.
  • Managed customer telephone inquiries by giving accurate product information and product selection advice.
  • Prepared merchandise for purchase or rental.
  • Leveraged equipment and machinery to match and mix paint while visually distinguishing slight color variations.
  • Recommended, selected and located merchandise based on customer desires.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Computed purchases and received and processed cash or credit payment.
04/2011 to 01/2023
Home Decor Specialist Nana Regional Corporation Scott Air Force Base, IL,
  • Maintained accurate specifications for each project.
  • Implemented client needs from schematic design to construction document phase and installation.Process special order,
  • Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."
  • Expertly sourced fabrics and carpets to meet customers' expectations and budgets.
  • Reviewed project costs, budgets and adherence to schedules.
  • Provided information about available color palettes and helped select colors that reflected client personality and goals.
  • Created professional presentations to creatively communicate design intent and direction.
  • Collaborated closely with customers, adjusting plans to satisfy client needs and requirements.
02/2007 to 02/2011
Supervisor Norsk Hydro Asa Stone Mountain, GA,
  • Coached staff members to develop long-term career goals.
  • Assessed company operations for compliance with safety standards.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Responded to customer questions regarding products, prices and availability.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Analyzed key performance indicators to identify effective strategies.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Maintained positive working relationship with fellow staff and management.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Provided ongoing training to address staff needs.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Identified needs of customers promptly and efficiently.
  • Complied with company policies, objectives and communication goals.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
09/2002 to 03/2007
Supervisor Ocean State Job Lot City, STATE,
  • Coached staff members to develop long-term career goals.
  • Assessed company operations for compliance with safety standards.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Responded to customer questions regarding products, prices and availability.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Maintained positive working relationship with fellow staff and management.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Provided ongoing training to address staff needs.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Identified needs of customers promptly and efficiently.
  • Complied with company policies, objectives and communication goals.
  • Set specific goals for projects to measure progress and evaluate end results.
Education and Training
Expected in 08/1976
GED:
Florencio Santiago - Coamo,Puerto Rico ,
GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:
Italian:
Limited
Negotiated:
Portuguese:
Limited
Negotiated:
Accomplishments
  • Developed relationships with [Number] new clients and typically exceeded sales goals by [Number]%.
  • Improved delivery of [Product or Service] by [Action], realizing overall increase in customer satisfaction and cost efficiency.
  • Led team to achieve [Result], earning recognition from upper management and financial reward.
  • Negotiated with vendors, saving company $[Amount] annually.
  • Drove [Number]% improvement in [Timeframe] profits through aggressive [Action].
  • Consistently maintained high customer satisfaction ratings.
  • Exceeded sales goals by average of [Number]% in [Year].

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Resume Overview

School Attended

  • Florencio Santiago

Job Titles Held:

  • Paint Department Associate
  • Home Decor Specialist
  • Supervisor
  • Supervisor

Degrees

  • GED

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