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Office Manager / Dental Assistant Resume Example

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OFFICE MANAGER / DENTAL ASSISTANT
Professional Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth and promote patient wellness.

Education and Training
1995
Community College of Rhode Island

GED
May, 2012
Community College of Philadelphia
Philadelphia, PACultural Science and Technology
Associate of Arts

3.2 GPA

2016
Kaplan University
Chicago, ILHealth Care Administration - Present
Bachelor of Science

4.0 GPA

President's List for 4 Terms Academic Achievement Award

Coursework in Advanced Health Informatics

Finance for Health Care

Healthcare Policy and Economics

Humanities and Culture

Medical Office Organization and Management

Leadership and Ethics in Healthcare


Skill Highlights
  • Operations management
  • Staff development
  • Inventory control
  • Change management
  • Policy/program development
  • Staff training
  • Supervision and training
  • Team Management

  • Sound judgment
  • Computer-savvy
  • Calm under pressure
  • Complex problem solving
  • Fast Learner
  • Team Player
  • Time Management
  • Analytical Skills
Professional Experience
March 2013 to March 2015
Dr. Peter WolfPhiladelphia, PAOffice Manager / Dental Assistant
  • Managing the day to day operation of office while assisting the dentist with all procedures
  • Effectively communicate to patients their current and future needs and ensure their understanding of the procedures to be performed
  • Maintain complete and up to date patient files and obtain any new and updated information needed in regards to insurance and health of returning patients
  • Since being hired, the schedule is filled daily, the office is profitable, billing is done on a timely basis and the computer program is being utilized to its capacity
  • The expectations of the patients' are being met and exceeded and the overall flow of the office is consistent
July 2009 to March 2013
MatchSupplyPhiladelphia, PAOffice Manager
  • Managing the office of a Internet based sales business
  • Duties include answering customer and vendor phone calls, filing, setting up new business accounts with vendors, shipping and receiving and keeping proficient records for the business using Excel, Quickbooks and Microsoft Office
  • Providing excellent customer service on the phone as well as through emails
  • Maintaining existing products through excel and making any necessary changes to the products as needed to boost sales
October 2006 to June 2009
Dr Olga FreyProvidence, RIOffice Manager/Dental Assistant
  • Hired as the replacement receptionist for a family practice
  • Duties include answering phones, scheduling new and returning patients, filling, billing and coding using the most up to date CDT codes, referring patients to specialists so their dental needs are met, work closely with the dentist to ensure the patients needs are met on a timely basis and with the utmost accuracy
  • Also work as the dentist's assistant 2 days per week and as needed to sanitize rooms, instruments, set up for a procedure, explain before and after care to the patients and their family members
  • Promoted to office manager
January 2006 to October 2006
Broadway DentalPawtucket, RILead Assistant
  • Entered the dentistry field with no experience and became the head assistant for the facility in June 2006
  • Trained the dental assistants to perform all duties from chair side functions to properly sanitizing rooms
  • To include the setting up of procedures to the dentist's specifications, explaining procedures to the patients from beginning to end including the at home care, sterilizing the instruments, and the proper documents for the patients consent to perform procedures and performing before and after periapicals for root canals, crowns, and bridge work
  • Also performed tasks related to the front desk such as scheduling patients for return, scheduling new patients and obtaining proper information over the phone
  • Responsible for the ordering of the office materials related to the procedures performed
September 2002 to June 2005
I-PartyCranston, RIStore Manager
  • Merchandise the sales floor using "planoguides" and or "planograms"
  • Control the store expenses by driving sales through good customer service and training
  • Effectively managing payroll
  • Working closely with the district manager to maintain percentages against the P&L report and sales forecast
  • Started at I-Party as the assistant store manager for the Cranston location
  • After 9 months was promoted to Store Manager of the East Providence location
  • Promoted to Store Manager of the Cranston location, 5th in the company for volume of sales, after 8 months.
  • On the committee to reform the Policies and Procedures manual for the company
  • Was also chosen to be the Store Manager to implement the "store structure" training program in the district
April 2002 to September 2002
Charlotte RusseSouth Attleboro, MAStore Manager
  • Control inventory levels to maintain a company specific goal through excellent customer service
  • Hire, train, and motivate a staff of 25+
  • Setting sales goals for the associates to obtain and giving them the tools needed to succeed
  • Responsibilities also include scheduling, coaching, recruiting and training
April 2000 to April 2002
Pacific SunwearSouth Attleboro, MAStore Manager
  • Hired as an assistant manager in a new store to build sales and maintain inventory levels set by the company
  • Assist the manager with interviewing, hiring, training and scheduling
  • Was promoted after 1 year to Store Manager
  • Maintained good customer service skills and received excellent grades on secret shopper reports
  • Was then recruited to Charlotte Russe as the Store Manager
October 1999 to April 2000
Bugle BoySouth Attleboro, MAAssistant Manager
  • Hired in a problem store to assist the manager in hiring and training
  • Implemented new selling programs to maximize the business
  • Trained the staff to effectively sell the merchandise by controlling the sales floor, the fitting rooms and at the register
  • Other responsibilities included running overnight stock crews and managing the store while in the absence of the Senior Store Manager
Skills

Training, coaching, leading, team building

Business management, HIPPA compliance

Budget maintenance ,analysis and reform, excellent customer service, high intensity work flow integration

Building and fostering relationships, leading by example, hands-on manager

Inventory management, expense control, employee retention

Organization ethics and patient ethics


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Resume Overview

Companies Worked For:

  • Dr. Peter Wolf
  • MatchSupply
  • Dr Olga Frey
  • Broadway Dental
  • I-Party
  • Charlotte Russe
  • Pacific Sunwear
  • Bugle Boy

School Attended

  • Community College of Rhode Island
  • Community College of Philadelphia
  • Kaplan University

Job Titles Held:

  • Office Manager / Dental Assistant
  • Office Manager
  • Office Manager/Dental Assistant
  • Lead Assistant
  • Store Manager
  • Assistant Manager

Degrees

  • GED
    Cultural Science and Technology Associate of Arts
    Health Care Administration - Present Bachelor of Science

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