Office Manager / Dental Assistant Resume Example
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OFFICE MANAGER / DENTAL ASSISTANT
Professional Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth and promote patient wellness.
Education and Training
1995
Community College of Rhode Island
GED
GED
May, 2012
Community College of Philadelphia
City, StateCultural Science and Technology
Associate of Arts
City, StateCultural Science and Technology
Associate of Arts
3.2 GPA
2016
Kaplan University
City, StateHealth Care Administration - Present
Bachelor of Science
City, StateHealth Care Administration - Present
Bachelor of Science
4.0 GPA
President's List for 4 Terms Academic Achievement Award
Coursework in Advanced Health Informatics
Finance for Health Care
Healthcare Policy and Economics
Humanities and Culture
Medical Office Organization and Management
Leadership and Ethics in Healthcare
Skill Highlights
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Professional Experience
March 2013 to March 2015
Sbm ManagementShoreview , MNOffice Manager / Dental Assistant
- Managing the day to day operation of office while assisting the dentist with all procedures
- Effectively communicate to patients their current and future needs and ensure their understanding of the procedures to be performed
- Maintain complete and up to date patient files and obtain any new and updated information needed in regards to insurance and health of returning patients
- Since being hired, the schedule is filled daily, the office is profitable, billing is done on a timely basis and the computer program is being utilized to its capacity
- The expectations of the patients' are being met and exceeded and the overall flow of the office is consistent
July 2009 to March 2013
The Luxottica GroupTorrance , CAOffice Manager
- Managing the office of a Internet based sales business
- Duties include answering customer and vendor phone calls, filing, setting up new business accounts with vendors, shipping and receiving and keeping proficient records for the business using Excel, Quickbooks and Microsoft Office
- Providing excellent customer service on the phone as well as through emails
- Maintaining existing products through excel and making any necessary changes to the products as needed to boost sales
October 2006 to June 2009
The Luxottica GroupTurnersville , NJOffice Manager/Dental Assistant
- Hired as the replacement receptionist for a family practice
- Duties include answering phones, scheduling new and returning patients, filling, billing and coding using the most up to date CDT codes, referring patients to specialists so their dental needs are met, work closely with the dentist to ensure the patients needs are met on a timely basis and with the utmost accuracy
- Also work as the dentist's assistant 2 days per week and as needed to sanitize rooms, instruments, set up for a procedure, explain before and after care to the patients and their family members
- Promoted to office manager
January 2006 to October 2006
The Luxottica GroupTysons Corner , VALead Assistant
- Entered the dentistry field with no experience and became the head assistant for the facility in June 2006
- Trained the dental assistants to perform all duties from chair side functions to properly sanitizing rooms
- To include the setting up of procedures to the dentist's specifications, explaining procedures to the patients from beginning to end including the at home care, sterilizing the instruments, and the proper documents for the patients consent to perform procedures and performing before and after periapicals for root canals, crowns, and bridge work
- Also performed tasks related to the front desk such as scheduling patients for return, scheduling new patients and obtaining proper information over the phone
- Responsible for the ordering of the office materials related to the procedures performed
September 2002 to June 2005
MyeyedrBedford , TXStore Manager
- Merchandise the sales floor using "planoguides" and or "planograms"
- Control the store expenses by driving sales through good customer service and training
- Effectively managing payroll
- Working closely with the district manager to maintain percentages against the P&L report and sales forecast
- Started at I-Party as the assistant store manager for the Cranston location
- After 9 months was promoted to Store Manager of the East Providence location
- Promoted to Store Manager of the Cranston location, 5th in the company for volume of sales, after 8 months.
- On the committee to reform the Policies and Procedures manual for the company
- Was also chosen to be the Store Manager to implement the "store structure" training program in the district
April 2002 to September 2002
Charlotte RusseCity , STATEStore Manager
- Control inventory levels to maintain a company specific goal through excellent customer service
- Hire, train, and motivate a staff of 25+
- Setting sales goals for the associates to obtain and giving them the tools needed to succeed
- Responsibilities also include scheduling, coaching, recruiting and training
April 2000 to April 2002
Pacific SunwearCity , STATEStore Manager
- Hired as an assistant manager in a new store to build sales and maintain inventory levels set by the company
- Assist the manager with interviewing, hiring, training and scheduling
- Was promoted after 1 year to Store Manager
- Maintained good customer service skills and received excellent grades on secret shopper reports
- Was then recruited to Charlotte Russe as the Store Manager
October 1999 to April 2000
Bugle BoyCity , STATEAssistant Manager
- Hired in a problem store to assist the manager in hiring and training
- Implemented new selling programs to maximize the business
- Trained the staff to effectively sell the merchandise by controlling the sales floor, the fitting rooms and at the register
- Other responsibilities included running overnight stock crews and managing the store while in the absence of the Senior Store Manager
Skills
Training, coaching, leading, team building
Business management, HIPPA compliance
Budget maintenance ,analysis and reform, excellent customer service, high intensity work flow integration
Building and fostering relationships, leading by example, hands-on manager
Inventory management, expense control, employee retention
Organization ethics and patient ethics
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Resume Overview
School Attended
- Community College of Rhode Island
- Community College of Philadelphia
- Kaplan University
Job Titles Held:
- Office Manager / Dental Assistant
- Office Manager
- Office Manager/Dental Assistant
- Lead Assistant
- Store Manager
- Assistant Manager
Degrees
- GED
Cultural Science and Technology Associate of Arts
Health Care Administration - Present Bachelor of Science
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