LiveCareer-Resume

office associate resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Diligent professional with unsurpassed attention to detail and superior ethics. Brings excellent communication skills combined with open and upbeat nature. Trustworthy and reliable professional committed to delivering high-quality results with little supervision. Skilled in assisting with payroll, data entry, supply upkeep, filing, typing and scheduling. As well as extremely knowledgeable and experienced in all areas of banking and operations. Including cash handling for deposits, withdrawals, ordering; customer satisfaction; supervision of staff, scheduling and reviews; atm and vault maintenance and balancing. Communicative and mature professional offering outstanding clerical abilities paired with enthusiastic personality. Efficient with experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Well-rounded and possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to meeting office demands.

Skills
  • Planning and organization
  • Document control
  • Accounts payable and receivable
  • Data entry
  • Professional and mature
  • Self-starter
  • Resourceful
  • Dedicated team player
  • Schedule management
  • Inventory Management
  • Report development
  • Electronic banking knowledge
  • Recordkeeping mastery
  • Staff management
  • Cash handling experience(including atm balancing, teller balancing, cash vault balancing and audits)
  • Exercising discretion
  • Transaction verification proficiency
  • Excellent communication skills
  • Safe and vault operation
  • Strong sense of banking ethics
  • Exceptional customer service
  • Currency and coin counter
Experience
Office Associate, 2017 - Current
Northwell Health Wading River, NY,
  • Documented and routed business correspondence to manage office paperwork.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Clerical work such as filing, printing forms, scanning documents, emails.
  • Data entry into Brookhaven Town Portal.
  • Processed payroll.
Customer Service Associate, 06/2011 - 02/2012
Cubesmart Southgate, MI,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Assisted customers with bank operations, opening accounts, accessing safe deposit boxes and ATM operations.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Adhered to financial services security and audit procedures.
  • Directed specific questions to appropriate branch personnel.
  • Entered member transaction data into online banking software.
Head Teller, 04/2008 - 03/2011
First Hawaiian Bank Ewa Beach, HI,
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Kept teller window areas clean, organized and fully stocked.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Completed monthly audits and managed overdraft reports.
  • Performed currency transaction reports for foreign currency.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Verified amounts and integrity of every check or funds transfer.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Handled daily team scheduling and properly staffed shifts.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Counted as much as $350000 in daily funds with manual and machine-assisted methods.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Earned high volume of referrals as part of bank's sales incentive system.
  • Reduced errors by double checking transactions.
Data Entry Clerk, 11/2003 - 04/2008
Harris County Katy, TX,
  • Processed invoice payments and recorded information in account database.
  • Managed all payments processing, invoicing and collections tasks.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Executed account updates and noted account information in company data systems.
  • Developed strong professional rapport with vendors and clients.
  • Created highly organized filing system for account documents resulting in increased efficiency.
  • Contacted vendors to follow up on late invoices.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Answered customer questions to maintain high satisfaction levels.
  • Collected, posted and managed patient account payments.
  • Completed office supply orders based on needs and finances.
Education and Training
High School Diploma: , Expected in 06/1996
-
Longwood High School - Middle Island, NY,
GPA:
Status -
Additional Information

References:

Coleen O'Gallagher: resumesample@example.com

Ralph Elsasser: resumesample@example.com

Michael DeSalvo: resumesample@example.com

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Resume Overview

School Attended

  • Longwood High School

Job Titles Held:

  • Office Associate
  • Customer Service Associate
  • Head Teller
  • Data Entry Clerk

Degrees

  • High School Diploma

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