Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Professional and well-rounded office assistant with excellent clerical and computer skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating scheduling, records and meeting customer service needs. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking when approaching new environments. Outgoing and friendly with a strong desire to succeed and learn.

  • Decision Making
  • Happy Problem Solver
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies
  • Verbal and Written Communication
  • Upselling Products and Services
  • Team-Oriented and Cooperative
  • Adaptable and flexible
  • Conflict resolution
  • Empathy
  • QuickBooks experience
12/2020 to Current Office Associate Beth Israel Lahey Health | Haverhill, MA,
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Created and updated Excel spreadsheets to document and report on Auction Time Sales and Current Inventory data.
  • Greeted customers or callers daily to handle questions about equipment sales and questions regarding equipment.
  • Carried out duties within fast-paced heavy equipment retail environment, providing organized record keeping and exceptional communication with office and maintenance staff.
  • Edited and post-produced final video and audio collections for weekly auctions.
  • Negotiated sales prices with potential buyers to elicit best profit margins for company.
  • Performed loan applications with customers through several loan companies.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and great customer service.
  • Took accurate measurements to collect freight quotes for potential customers.
  • Utilized and updated current card system tracking inventory, cost and sale price of hundreds of pieces of machinery.
  • Captured and uploaded detailed pictures with equipment description and specs to online inventory database.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
03/2014 to 07/2020 Business Manager Koch Industries, Inc. | North Las Vegas, NV,
  • Directed negotiations and preparation of all contracts.
  • Kept relationships with tenants positive through open communication and proper handling of any concerns.
  • Handled resident complaints and expedited all maintenance requests.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Managed real estate transactions from initiation to closing.
  • Scheduled home viewings with potential buyers.
  • Prepared forms needed for real estate transactions, including contracts, deeds, closing statements and leases.
  • Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
  • Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
  • Conducted job interviews, led employee performance evaluations and filled in as needed for the antique store included under the LLC.
  • Acquired necessary data from various sources to file proper court proceedings.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Updated web pages and social media profiles to reflect proactive strategies and engage customers.
09/2010 to 07/2014 Waitress Supervisor White Front Cafe | City, STATE,
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Implemented new POS system and trained staff members on use.
  • Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Developed strong and lasting customer relationships.
Education and Training
Expected in 12/2008 High School Diploma | Jennings County High School, North Vernon, IN GPA:
Expected in | Surgical Technology Ivy Tech Community College of Indiana, Indianapolis, IN GPA:
Activities and Honors
  • CASA Volunteer
  • Youth Soccer Coach
  • Youth Softball Coach
  • Member of St. Peter's Lutheran Church
  • Sunday School Nursery Lead
  • Hiking
  • Gardening
  • Fashion Trends

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Resume Overview

School Attended

  • Jennings County High School
  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Office Associate
  • Business Manager
  • Waitress Supervisor


  • High School Diploma
  • Some College (No Degree)

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