office associate resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Professional and well-rounded office assistant with excellent clerical and computer skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating scheduling, records and meeting customer service needs. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking when approaching new environments. Outgoing and friendly with a strong desire to succeed and learn.
Skills
Decision Making
Happy Problem Solver
Understanding Customer Needs
Upbeat and Positive Personality
Courteous with Strong Service Mindset
Customer Retention Strategies
Verbal and Written Communication
Upselling Products and Services
Team-Oriented and Cooperative
Adaptable and flexible
Conflict resolution
Empathy
QuickBooks experience
Experience
Office Associate, 12/2020 - Current Beth Israel Lahey Health – Haverhill, MA,
Collected payments, issued receipts and updated accounts to reflect new balances.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Created and updated Excel spreadsheets to document and report on Auction Time Sales and Current Inventory data.
Greeted customers or callers daily to handle questions about equipment sales and questions regarding equipment.
Carried out duties within fast-paced heavy equipment retail environment, providing organized record keeping and exceptional communication with office and maintenance staff.
Edited and post-produced final video and audio collections for weekly auctions.
Negotiated sales prices with potential buyers to elicit best profit margins for company.
Performed loan applications with customers through several loan companies.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Juggled multiple projects and tasks to ensure high quality and great customer service.
Took accurate measurements to collect freight quotes for potential customers.
Utilized and updated current card system tracking inventory, cost and sale price of hundreds of pieces of machinery.
Captured and uploaded detailed pictures with equipment description and specs to online inventory database.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Business Manager, 03/2014 - 07/2020 Koch Industries, Inc. – North Las Vegas, NV,
Directed negotiations and preparation of all contracts.
Kept relationships with tenants positive through open communication and proper handling of any concerns.
Handled resident complaints and expedited all maintenance requests.
Collected monthly assessments, rental fees, deposits and payments.
Inspected properties regularly to identify deficiencies and schedule repairs.
Managed real estate transactions from initiation to closing.
Scheduled home viewings with potential buyers.
Prepared forms needed for real estate transactions, including contracts, deeds, closing statements and leases.
Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
Conducted job interviews, led employee performance evaluations and filled in as needed for the antique store included under the LLC.
Acquired necessary data from various sources to file proper court proceedings.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
Updated web pages and social media profiles to reflect proactive strategies and engage customers.
Waitress Supervisor, 09/2010 - 07/2014 White Front Cafe – City, STATE,
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Served high volume of tables at once and simultaneously supervised serving staff.
Implemented new POS system and trained staff members on use.
Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Resolved customer concerns with friendly and knowledgeable service.
Developed strong and lasting customer relationships.
Education and Training
High School Diploma: , Expected in 12/2008 - Jennings County High School - North Vernon, IN GPA: Status -
: Surgical Technology, Expected in - Ivy Tech Community College of Indiana - Indianapolis, IN GPA: Status -
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