Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Career Focus
Hard-working, entry-level student, looking to apply my education and experience to a job in a thriving business. Areas of proficiency include customer service, sales, basic to intermediate auto maintenance, leadership, organization, driving, and shift planning.
Core Qualifications
Excellent quantitative skills
Critical thinker
Excellent research skills
Excellent quantitative skills
Detail oriented
Microsoft Word, Excel, PowerPoint
Planning/coordinating
Team leadership
Professional demeanor
Sales
Customer Satisfaction
Customer Service
Multi-Task Management
Education and Training
Expected in 2010High School Diploma | High SchoolChain of Lakes Collegiate High School, Winter Haven, FloridaGPA:
3.0 GPA
Accomplishments
Work Experience
04/2014 to 02/2015Non-Emergency Medical Transport DriverVeyo | Surprise, AZ,
Established transportation cost and standards.
Evaluated operational records and made scheduling adjustments to maximize efficiency.
Drafted budgets, monitored costs and reduced expenses by 8%.
Loaded products and clients weighing up to 400 pounds into transport vehicles.
Communicated with managers to determine client destination and pick-up.
Installed protective bracing, padding and strapping to prevent shifting and injury to clients during transport.
Unloaded clients from transport vehicles with hand wheel chair lifts and ramps.
Contacted clients prior to pick-up to confirm and coordinate pick-up location and time and drop-off destination and time.
Completed and submitted client documentation in accordance with agency guidelines.
Provided transportation, assistance and companionship to clients.
Cleaned and organized transportation vehicles.
Positioned residents for comfort and to prevent skin pressure problems.
Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Assisted in application of traction devices.
Charted daily information on the clients pick-ups and drop-offs.
Documented client records on daily flow sheets.
Provided patients and families with emotional support.
Comforted clients and provided them with reassurance and encouragement.
Promoted personal and co-worker safety.
Participated in the maintenance of safe conditions within the facility and other related areas.
Maintained a clean, orderly and well-stocked transport vehicle.
02/2013 to 2014Tire and Lube Express Service Technician Mcdonald's | Freeport, ME,
Reason for leaving: Resigned due to ongoing, unresolved safety concerns.
Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts.
Prepare daily reports of fuel, oil, and accessory sales.
Clean parking areas, offices, restrooms, or equipment and remove trash.
Check air pressure in vehicle tires; and levels of fuel, motor oil, transmission, radiator, battery, and other fluids; and add air, oil, water, or other fluids, as required.
Clean windshields, and/or wash and wax vehicles.
Provide customers with information about local roads or highways.
Perform minor repairs, such as adjusting brakes, replacing spark plugs, or changing engine oil or filters.
Order stock and price and shelve incoming goods.
Rotate, test, and repair or replace tires.
Maintain customer records and follow up periodically with telephone, mail, or personal reminders of services due.
Grease and lubricate vehicles or specified units, such as springs, universal joints, or steering knuckles, using grease guns or spray lubricants.
Sell and install accessories, such as batteries, windshield wiper blades, fan belts, bulbs, or headlamps.
Test and charge batteries.
Followed checklists to verify that all important parts were examined.
Communicated with customers regarding vehicle issues and potential repairs.
Operated pneumatic tools and air compressors.
Removed and replaced tires.
Maintained a 97% customer service satisfaction rating.
Contributed to repeat and referral business by using strong customer service and problem solving skills.
Vacuumed car interiors to remove dirt and debris and cleaned upholstery and surfaces.
Reviewed the work of four auto techs.
Worked on a variety of vehicles, including diesel trucks.
Transported customers to and from the shop for the customer service program.
08/2010 to 02/2013Crew TrainerMcDonalds | City, STATE,
Reason for leaving: Found a better job.
Maintain sanitation, health, and safety standards in work areas.
Clean food preparation areas, cooking surfaces, and utensils.
Verify that prepared food meets requirements for quality and quantity.
Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
Prepare specialty foods such fish, sandwiches, mushrooms and eggs, following specific methods that usually require short preparation time.
Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
Measure ingredients required for specific food items being prepared.
Take food and drink orders and receive payment from customers.
Clean, stock, and restock workstations and display cases.
Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
Wash, cut, and prepare foods designated for cooking.
Serve orders to customers at windows, counters, or tables.
Prepare and serve beverages such as coffee and fountain drinks.
Pre-cook items such as bacon, to prepare them for later use.
Mix ingredients such as pancake or waffle batters.
Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
Prepare dough, following recipe.
Order and take delivery of supplies.
Increased productivity through taking leadership.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.
Communicated clearly and positively with co-workers and management.
Resolved guest complaints promptly and professionally.
Served orders to customers at windows, counters and tables.
Cut and chopped food items and cooked on a grill or in fryers.
Packaged menu items into bags or trays and placed drink orders into carriers.
Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
Accurately measured ingredients required for specific food items.
Prepared and served beverages such as coffee, tea and fountain drinks.
Properly portioned and packaged take-out foods for customers.
Quickly and efficiently processed payments and made accurate change.
Mastered Point of Sale (POS) computer system for automated order taking.
Carefully maintained sanitation, health and safety standards in all work areas.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Frequently washed and sanitized hands, food areas and food preparation tools.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Cleaned food preparation areas, cooking surfaces, and utensils.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Followed all established restaurant practices and procedures.
Worked well with teammates and openly invited coaching from the management team.
Took initiative to find extra tasks when scheduled duties were completed.
Quickly unloaded product shipments and stocked freezers.
Assisted management with monthly inventory control and weekly stock ordering.
Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
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