Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Focus

Hard-working, entry-level student, looking to apply my education and experience to a job in a thriving business. Areas of proficiency include customer service, sales, basic to intermediate auto maintenance, leadership, organization, driving, and shift planning.

Core Qualifications
  • Excellent quantitative skills
  • Critical thinker
  • Excellent research skills
  • Excellent quantitative skills
  • Detail oriented
  • Microsoft Word, Excel, PowerPoint
  • Planning/coordinating
  • Team leadership
  • Professional demeanor
  • Sales
  • Customer Satisfaction
  • Customer Service
  • Multi-Task Management
Education and Training
Expected in 2010 High School Diploma | High School Chain of Lakes Collegiate High School, Winter Haven, Florida GPA:

3.0 GPA

Work Experience
04/2014 to 02/2015 Non-Emergency Medical Transport Driver Veyo | Surprise, AZ,
  • Established transportation cost and standards.
  • Evaluated operational records and made scheduling adjustments to maximize efficiency.
  • Drafted budgets, monitored costs and reduced expenses by 8%.
  • Loaded products and clients weighing up to 400 pounds into transport vehicles.
  • Communicated with managers to determine client destination and pick-up.
  • Installed protective bracing, padding and strapping to prevent shifting and injury to clients during transport.
  • Unloaded clients from transport vehicles with hand wheel chair lifts and ramps.
  • Contacted clients prior to pick-up to confirm and coordinate pick-up location and time and drop-off destination and time.
  • Completed and submitted client documentation in accordance with agency guidelines.
  • Provided transportation, assistance and companionship to clients.
  • Cleaned and organized transportation vehicles.
  • Positioned residents for comfort and to prevent skin pressure problems.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
  • Assisted in application of traction devices.
  • Charted daily information on the clients pick-ups and drop-offs.
  • Documented client records on daily flow sheets.
  • Provided patients and families with emotional support.
  • Comforted clients and provided them with reassurance and encouragement.
  • Promoted personal and co-worker safety.
  • Participated in the maintenance of safe conditions within the facility and other related areas.
  • Maintained a clean, orderly and well-stocked transport vehicle.
02/2013 to 2014 Tire and Lube Express Service Technician Mcdonald's | Freeport, ME,
  • Reason for leaving: Resigned due to ongoing, unresolved safety concerns.
  • Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts.
  • Prepare daily reports of fuel, oil, and accessory sales.
  • Clean parking areas, offices, restrooms, or equipment and remove trash.
  • Check air pressure in vehicle tires; and levels of fuel, motor oil, transmission, radiator, battery, and other fluids; and add air, oil, water, or other fluids, as required.
  • Clean windshields, and/or wash and wax vehicles.
  • Provide customers with information about local roads or highways.
  • Perform minor repairs, such as adjusting brakes, replacing spark plugs, or changing engine oil or filters.
  • Order stock and price and shelve incoming goods.
  • Rotate, test, and repair or replace tires.
  • Maintain customer records and follow up periodically with telephone, mail, or personal reminders of services due.
  • Grease and lubricate vehicles or specified units, such as springs, universal joints, or steering knuckles, using grease guns or spray lubricants.
  • Sell and install accessories, such as batteries, windshield wiper blades, fan belts, bulbs, or headlamps.
  • Test and charge batteries.
  • Followed checklists to verify that all important parts were examined.
  • Communicated with customers regarding vehicle issues and potential repairs.
  • Operated pneumatic tools and air compressors.
  • Removed and replaced tires.
  • Maintained a 97% customer service satisfaction rating.
  • Contributed to repeat and referral business by using strong customer service and problem solving skills.
  • Vacuumed car interiors to remove dirt and debris and cleaned upholstery and surfaces.
  • Reviewed the work of four auto techs.
  • Worked on a variety of vehicles, including diesel trucks.
  • Transported customers to and from the shop for the customer service program.
08/2010 to 02/2013 Crew Trainer McDonalds | City, STATE,
  • Reason for leaving: Found a better job.
  • Maintain sanitation, health, and safety standards in work areas.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Verify that prepared food meets requirements for quality and quantity.
  • Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
  • Prepare specialty foods such fish, sandwiches, mushrooms and eggs, following specific methods that usually require short preparation time.
  • Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
  • Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
  • Measure ingredients required for specific food items being prepared.
  • Take food and drink orders and receive payment from customers.
  • Clean, stock, and restock workstations and display cases.
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
  • Wash, cut, and prepare foods designated for cooking.
  • Serve orders to customers at windows, counters, or tables.
  • Prepare and serve beverages such as coffee and fountain drinks.
  • Pre-cook items such as bacon, to prepare them for later use.
  • Mix ingredients such as pancake or waffle batters.
  • Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
  • Prepare dough, following recipe.
  • Order and take delivery of supplies.
  • Increased productivity through taking leadership.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Promptly reported complaints to a member of the management team.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Served fresh, hot food with a smile in a timely manner.
  • Communicated clearly and positively with co-workers and management.
  • Resolved guest complaints promptly and professionally.
  • Served orders to customers at windows, counters and tables.
  • Cut and chopped food items and cooked on a grill or in fryers.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
  • Accurately measured ingredients required for specific food items.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
  • Properly portioned and packaged take-out foods for customers.
  • Quickly and efficiently processed payments and made accurate change.
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • Frequently washed and sanitized hands, food areas and food preparation tools.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Followed all established restaurant practices and procedures.
  • Worked well with teammates and openly invited coaching from the management team.
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Quickly unloaded product shipments and stocked freezers.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.

Client/customer-focused care

Excellent interpersonal skills

Compassionate and trustworthy

Time management


Effectively interacts with clients and customers

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School Attended

  • Chain of Lakes Collegiate High School

Job Titles Held:

  • Non-Emergency Medical Transport Driver
  • Tire and Lube Express Service Technician
  • Crew Trainer


  • High School Diploma

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