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MRA (Merchandise Reconciliation Associate) Resume Example

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MRA (MERCHANDISE RECONCILIATION ASSOCIATE)
Career Overview

Customer Service Representative with 14 years of expertise and four years of supervisory experience. I am very detail-oriented, capable of effectively multi tasking and prioritizing duties, with excellent interpersonal and customer service skills. I am qualified in HIPPA environments, also well familiar with Power Point, Microsoft Word, Microsoft Works, and Excel.

I strive to be a company person and hard working at all times. I'm always proving myself as a dependable and honest worker in all my dealings. There is always a smile for anyone and everyone. There is nothing that I will not enjoy learning if it will help me succeed.

Core Strengths
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Data entry
  • Training and development
  • Energetic work attitude
  • Adaptive team player
  • Telecommunication skills
  • Opening/closing procedure
  • Financial records and processing
  • File/records maintenance
Accomplishments

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members' information.

Supervisory Responsibility

  • Implemented company policies and requirements per staff
  • Scheduled hours of employment for each employee
    Documentation
    • Wrote and edited documents to keep staff informed on policies and procedures.
    Work Experience
    MRA (Merchandise Reconciliation Associate)12/2015Walmart Neighborhood MarketNewton, NC
    Improved service quality and increased sales by developing a strong knowledge of company's products and services.
    Provided detailed monthly departmental reports and updates to senior management. Provided onsite training.
    Monitored multiple databases to keep track of all company inventory.
    Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
    Prepared correspondence, accounting and financial documents for analysis.
    Lead Teacher/Assistant Administration04/2014 to 01/2015Children's Academy 2Hickory, NCFrequently substituted in office and classroom areas.
    Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean.
    Organized activities that developed children's physical, emotional and social growth.
    Created daily lesson plans for activities.
    Collaborated daily with classroom teachers to keep activities running smoothly.
    Coordinated field trips to local parks, fire stations and zoos.
    Monitored educational progress by keeping detailed individual charts and files.
    Shift Manager05/2005 to 06/2007HardeesDenver, NcTook necessary steps to meet customer needs and effectively resolve food or service issues.
    Recorded customer orders and repeated them back in a clear, understandable manner.
    Greeted guests with a pleasant smile and superior customer service.
    Maintained the highest standards of conduct and service.
    Managed inventory by establishing and adjusting ordering parameters, forecasting usage and controlling waste.
    Developed, implemented and monitored programs to maximize customer satisfaction.
    Interviewed, hired and trained new quality customer service representatives.
    Sipes Orchard Homes
    • Overnight/Awake Filed Paper work Learned routines for the residents Administered Medicines on a daily basis to the ones who took medications Light Cleaning Safety checks and routines Made sure the residents were doing what they were supposed to be doing Gave discipline where needed Talked to the Residents if they were having issues Worked with other staff to make sure things were properly getting said and done Daily took notes and detailed noted for documentation on each individual resident.
    Customer Service Representative01/2007LogistiCare Solutions LLCSavanna, GA Georgia
    • Answered incoming calls to the reservations queues (100 + calls a day).
    • Booked detailed reservations for State funded medical programs such as Medicaid.
    • Used Emtrack propriety software.
    01/2015 to 01/2015Core Staffing Solutions
    Pre-K TeacherTender Care CDC
    • I have 13-18 Kids on a daily basis Adapts classroom work for the purpose of providing students with instructional materials that add educational lesson plans for children Advises parents and/or legal guardians of child progress for the purpose of communicating expectations; student's achievements; developing methods for improvement and/or reinforcing classroom goals in the home environment.
    • Assesses child's progress towards objectives, expectations, and/or goals for the purpose of providing feedback to parents and administration.
    • Collaborates with instructional staff, other school personnel, parents and a variety of community resources for the purpose of improving the overall quality of child outcomes.
    • Facilitates preschool student's learning (e.g.
    • art, science, music, housekeeping, story time, movement activities, etc.) for the purpose of improving the student's academic success and transition to elementary school.
    • Models conversation, manners, clean up activities, listening skills, etc.
    • for the purpose of demonstrating appropriate social and interpersonal behavior.
    • Monitors students in a variety of educational environments (e.g.
    • classroom, playground, nap times, etc.) for the purpose of providing a safe and positive learning environment.
    • Organizes age appropriate indoor and outdoor activities for the purpose of ensuring child participation in learning activities.
    • Responds to emergency situations for the purpose of resolving immediate safety concerns and/or directing to appropriate personnel.
    • Keeps class room up to sanitation expectations and beyond.
    • Dollar General of Viewmont/Springs Rd.
    Cashier01/2010
    • Dealing with money on a daily bases.
    • Greeting costumers as they come in and leave.
    • Stock and price products.
    • Organizing the store when able to get the chance.
    File Clerk01/2009Census Bureau
    • November - February.
    • Recruiting Assistant -09'- 10'.
    Banquets01/2008 to 01/2009Crown Plaza of Hickory
    • Set up for over 250 people at times for weddings or anniversary parties.
    • Serve in an organized manner to these people.
    • Break everything down and clean up, then set up again if needed.
    01/2005 to 01/2008Hardees Boddie-Noell Enterprises
    Crew Supervisor01/2007 to 01/2010Hardees of Denver
    • Scheduled 20 hour days among 25-30 employees on a weekly basis Handled over 3-6,000 dollars on a daily basis with verification and authorization Organized job duties to share amongst the employees at hand I have done my own incentive programs with the employees for better work outcomes Coached the employees to ensure them of all company policies and codes I have done hiring and interviewing for new employees Resolved customer complaints and issues to satisfaction Made sure the store was up to code for inspections at any given moment Did regular weekly inventory counts Worked in fast paced and low staffing numerous times Enjoyed the work load with my employees not just let them do all the work Came in when needed if situations allowed Stayed and worked 10-12 hours shifts if needed and situations allowed Had wonderful conversations with not only my employees but also involved costumers in conversations appropriately to current situations of the day Hardees of Conover Crew Member Handled customer complaints effectively knowing company policies Verified money at the start of the shift and at the end Always asked for my cleaning duty list Did all my job tasks plus help others with theirs Very multi tasked with everything and learned new stations Worked over if needed Always had a smile on for customers.
    File Clerk01/2007Hanes Inc
    • Man Power) - October - November.
    File Clerk01/2007Census Bureau - April - May
    01/2009Apria Health
    Educational Background
    DiplomaMay 2006Maiden High School Catawba Valley Community CollegeMaiden, North CarolinaGPA: GPA: 3.4 GPA: 3.6GPA: 3.4 GPA: 3.6
    Associate Degree: Early Childhood EducationEarly Childhood Education
    Skills
    academic, art, cash register, cashier, interpersonal, directing, documentation, fast, hiring, inventory, legal, lesson plans, listening, notes, materials, money, Monitors, newsletters, next, Organizing, personnel, policies, progress, quality, Recruiting, Safety, selling, Sales, staffing, Teacher
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    Resume Overview

    Companies Worked For:

    • Walmart Neighborhood Market
    • Children's Academy 2
    • Hardees
    • Sipes Orchard Homes
    • LogistiCare Solutions LLC
    • Core Staffing Solutions
    • Tender Care CDC
    • Census Bureau
    • Crown Plaza of Hickory
    • Hardees Boddie-Noell Enterprises
    • Hardees of Denver
    • Hanes Inc
    • Census Bureau - April - May
    • Apria Health

    School Attended

    • Maiden High School Catawba Valley Community College

    Job Titles Held:

    • MRA (Merchandise Reconciliation Associate)
    • Lead Teacher/Assistant Administration
    • Shift Manager
    • Customer Service Representative
    • Pre-K Teacher
    • Cashier
    • File Clerk
    • Banquets
    • Crew Supervisor

    Degrees

    • Diploma May 2006
      Associate Degree : Early Childhood Education

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