Customer Service Representative with 14 years of expertise and four years of supervisory experience. I am very detail-oriented, capable of effectively multi tasking and prioritizing duties, with excellent interpersonal and customer service skills. I am qualified in HIPPA environments, also well familiar with Power Point, Microsoft Word, Microsoft Works, and Excel.
I strive to be a company person and hard working at all times. I'm always proving myself as a dependable and honest worker in all my dealings. There is always a smile for anyone and everyone. There is nothing that I will not enjoy learning if it will help me succeed.
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Customer Interface
Database Maintenance
Supervisory Responsibility
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Developed effective relationships with all call center departments through clear communication.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Answered incoming calls to the reservations queues (100 + calls a day).
Booked detailed reservations for State funded medical programs such as Medicaid.
Used Emtrack propriety software.
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