Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Career Overview

Customer Service Representative with 14 years of expertise and four years of supervisory experience. I am very detail-oriented, capable of effectively multi tasking and prioritizing duties, with excellent interpersonal and customer service skills. I am qualified in HIPPA environments, also well familiar with Power Point, Microsoft Word, Microsoft Works, and Excel.

I strive to be a company person and hard working at all times. I'm always proving myself as a dependable and honest worker in all my dealings. There is always a smile for anyone and everyone. There is nothing that I will not enjoy learning if it will help me succeed.

Core Strengths
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Data entry
  • Training and development
  • Energetic work attitude
  • Adaptive team player
  • Telecommunication skills
  • Opening/closing procedure
  • Financial records and processing
  • File/records maintenance

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.

Supervisory Responsibility

  • Implemented company policies and requirements per staff
  • Scheduled hours of employment for each employee
    • Wrote and edited documents to keep staff informed on policies and procedures.
    Work Experience
    MRA (Merchandise Reconciliation Associate)/Cash Office(accounting), 12/2015 to
    Realtor.ComChicago, IL,

    Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
    Improved service quality and increased sales by developing a strong knowledge of company's products and services.
    Provided detailed monthly departmental reports and updates to senior management. Provided onsite training.

    Monitored multiple databases to keep track of all company inventory.
    Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
    Prepared correspondence, accounting and financial documents for analysis.
    Suggested process improvements to secure prompt and regular receipts for the organization.
    Verified details of transactions, including funds received and total account balances.
    Researched and resolved billing and invoice problems.
    Conducted month-end balance sheet reviews and reconciled any variances.
    Rectified escalated accounts payable issues from employees and vendors. Calculated figures such as discounts, percentage allocations and credits.

    Lead Teacher/Assistant Administration, 04/2014 to 01/2015
    State Of North CarolinaTaylorsville, NC,
    Frequently substituted in office and classroom areas.
    Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean.
    Organized activities that developed children’s physical, emotional and social growth.
    Created daily lesson plans for activities.
    Collaborated daily with classroom teachers to keep activities running smoothly.
    Coordinated field trips to local parks, fire stations and zoos.
    Monitored educational progress by keeping detailed individual charts and files.
    Customer Service Representative, 08/2007 to 10/2007
    LogistiCare Solutions LLCCity, STATE,

    Provided accurate and appropriate information in response to customer inquiries.

    Demonstrated mastery of customer service call script within specified time frames.

    Addressed customer service inquiries in a timely and accurate fashion.

    Maintained up-to-date records at all times.

    Developed effective relationships with all call center departments through clear communication.

    Built customer loyalty by placing follow-up calls for customers who reported product issues. 

    Answered incoming calls to the reservations queues (100 + calls a day).

    Booked detailed reservations for State funded medical programs such as Medicaid.

    Used Emtrack propriety software.

    Shift Manager, 05/2005 to 06/2007
    HardeesCity, STATE,
    Took necessary steps to meet customer needs and effectively resolve food or service issues.
    Recorded customer orders and repeated them back in a clear, understandable manner.
    Greeted guests with a pleasant smile and superior customer service.
    Maintained the highest standards of conduct and service.
    Managed inventory by establishing and adjusting ordering parameters, forecasting usage and controlling waste.
    Developed, implemented and monitored programs to maximize customer satisfaction.
    Interviewed, hired and trained new quality customer service representatives.
    Educational Background
    Diploma: , Expected in May 2006
    Maiden High School Catawba Valley Community College - Maiden, North Carolina
    GPA: GPA: 3.4 GPA: 3.6
    GPA: 3.4 GPA: 3.6
    Associate Degree: Early Childhood Education, Expected in
    - ,
    Early Childhood Education
    academic, art, cash register, cashier, interpersonal, directing, documentation, fast, hiring, inventory, legal, lesson plans, listening, notes, materials, money, Monitors, newsletters, next, Organizing, personnel, policies, progress, quality, Recruiting, Safety, selling, Sales, staffing, Teacher

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    Resume Overview

    School Attended

    • Maiden High School Catawba Valley Community College

    Job Titles Held:

    • MRA (Merchandise Reconciliation Associate)/Cash Office(accounting)
    • Lead Teacher/Assistant Administration
    • Customer Service Representative
    • Shift Manager


    • Diploma
    • Associate Degree

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