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Merchandise Service Manager Resume Example

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MERCHANDISE SERVICE MANAGER
Professional Summary

Dependable, hardworking, and dynamic Service Manager with extensive knowledge of retail sales and proven success in leadership roles. Excellent critical thinking with a reputation for resolving problems and improving customer satisfaction. Delivers in-depth training and mentoring to help each team member improve abilities and encouraging creative work environments.

Skills
  • Proficient in Microsoft Office, Kronus
  • Documentation and reporting
  • Customer Service Management
  • Team Leadership
  • Scheduling
  • Sales
  • Conflict Resolution
  • Quality Management
Work History
Merchandise Service Manager, 12/2015 to Current
Company Name – City, State
  • Plans and implements solutions for technical problems such as interpreting and adapting provided planograms to better serve the needs and layout of the individual store.
  • Maintains Merchandise Service Teams productivity and quality of service by establishing and maintaining clear benchmarks.
  • Monitors product and reset quality and communicates necessary improvements to District Merchandise Manager, District Quality Control Manager, Store Manager, and Department Supervisors.
  • Meets with reports daily to discuss service needs and develop effective and practical solutions.
  • Efficiently assist Merchandise Service Team with problematic transitions to maintain reset quality and quickly rectify issues.
  • Ensures signage, pricing information, and displays are accurate so that merchandise is easy to locate.
  • Monitors team performance and adheres to service level standards and provides detailed job training.
  • Oversees third-party teams and vendor representatives to ensure their merchandising service, project, and maintenance activities were executed within company standards.
  • Coaches and Manages team of eleven employees in reset execution and bay service processes to create visually appealing product displays that are safe, clean, accurately priced, and easy for customers to access.
  • Interviews, hires and trains new Merchandise Service Team members to improve efficiency of department and cultivate productive work atmosphere.
  • Manages employee hours, approves and inputs sick and vacation time.
  • Coordinates with Receiving Department to ensure collateral for resets are properly identified, accounted for, and stored for upcoming execution.
  • Responsible for requisition of supplies for team members and for approval of store materials such as signs, displays, and fixtures.
Department Manager, 08/2011 to 12/2015
Company Name – City, State
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed inventory to maintain optimal stock levels and meet expected demands.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Applied performance data from sales reports to evaluate and improve current business forecast needs.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Cultivated positive rapport and mentored fellow employees to boost company morale and promote employee retention.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Coached sales associates in product specifications, sales incentives and selling techniques.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Continuously encouraged all employees within department to present positive, exemplary image to customers by using displays as teaching tools to educate customers about product solutions for their homes and businesses.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
Customer Service Department Manager, 02/2010 to 08/2011
Company Name – City, State
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Cashier and Head Cashier, 10/2009 to 02/2010
Company Name – City, State
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, special order, assembly, delivery, commerical accounts, and tax-exempt.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Trained as Customer Service and Returns cashier and provided back-up coverage to provide customers with optimal support.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Answered questions about store policies and concerns and educated customers on promotions to enhance sales and support positive customer experiences.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School DiplomaGamewell-Collettsville High School - City
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Resume Overview

School Attended

  • Gamewell-Collettsville High School

Job Titles Held:

  • Merchandise Service Manager
  • Department Manager
  • Customer Service Department Manager
  • Cashier and Head Cashier

Degrees

  • High School Diploma

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