merchandise retailer resume example with 15+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Focused professional with 16 years of experience and a proven knowledge of customer communications, conflict resolution, sales, and high level customer service experience. Aiming to leverage my skills and dedication with any company I work with. It is my goal to explore a new company and improve upon my customer service experience to a higher level and be a hands on integral part of a company and team. It is my sincere goal to find a company I can help grow and succeed in myself.

Education and Training
Coastline Community College Fountain Valley, CA Expected in : - GPA :

I attended Coastline Community College and Cypress Community Colleges in (08-2006-2009) returned 2012-2016.

I was working fulltime to support myself and unable to take more then 2-3 classes per semester. Currently I hold a 3.5 G.P.A and 2 classes short from completing my general education requirements.

Pacific Coast High School Irvine, CA, Expected in 07/2006 High School Diploma : - GPA :
  • National Society Of High School Scholars 2006 Recipient
  • Whos Who Among American High School Students 2006 Recipient
  • 4.0 GPA
Walt Disney World Resort - Merchandise Retailer
City, STATE, 02/2022 - Current

I have been working in the retail department since February 2022 in the Walt Disney Company at the Black Spire Outpost location, maintaining professional decorum and immersion in the new Star Wars Land.

Job Duties and Skills

  • Basic computer skills| Exceptional, personalized customer service | Attention to detail |Multitasking | Dispute resolution | Teamwork | Interpersonal communication
  • Sales Abilities
  • Effective Customer Upselling and Cross Selling
  • Point of Sale (POS) System Operations
  • Transactions and Cash Handling
  • Customer Service and Rapport
  • Cool Under Pressure
  • Team Player
  • Excellent verbal and written communication
  • Service Oriented
  • Warm and Friendly
  • Organization and Prioritization
  • Independent Decision Making
  • Work Documentation
Stinger Logistics Inc - Stepvan and Sprinter Van Driver
City, STATE, 09/2020 - 01/2021

I worked with this Amazon subsidiary for about a year at 2 different time frames during the Covid-19 shutdown. There was cutbacks then I was rehired a few months later.

Job Responsibilities

  • Building a positive rapport with individuals while on consistent routes
  • Delivered hundreds of packages to homes in Stepvans and Sprinter vans in a safe and efficient manner everyday while safely navigating around various cities
  • I have a current Medical Examiners Certificate and Certification Of Road Test for Stepvans
  • Knowledgeable in the loadout process
  • Able to use PDA and the apps required to safely and efficiently deliver hundreds of packages throughout various cities
  • Inspect the vehicle for any safety issues pre and post check
  • Load out in the warehouse in a quick and safe manner
  • Deliver packages efficiently to customers doors
Walt Disney Company - Busshelp/Wait-Help
City, STATE, 05/2007 - 05/2021

I worked at most of the fine dining locations throughout both parks such as the Wine Country Trattoria, Big Thunder Ranch, Ariel's Grotto, and Blue Bayou. Disney has rigorous high standards to excell as a fine dining cast member that I succeeded at for the 14 years of working throughout the company's locations.

  • Job Functions
  • Provided exceptional customer service to a high volume of daily customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Providing diners with a detailed overview of specials and menu items
  • Answering questions about complex dish preparation
  • Offering recommendations on wine pairings
  • Ensuring personal levels of attention during the meal
  • Maintaining professionalism and treating every guest as a VIP
  • Cash and credit card handling of large dollar amounts
  • Set up dining room to meet hospitality and service standards.
  • Implemented sanitary food handling, holding and service protocols.
  • Handled special customer requests for separate checks and menu substitutions.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Operated POS terminals to input orders, split bills and calculate totals.

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Resume Overview

School Attended

  • Coastline Community College
  • Pacific Coast High School

Job Titles Held:

  • Merchandise Retailer
  • Stepvan and Sprinter Van Driver
  • Busshelp/Wait-Help


  • Some College (No Degree)
  • High School Diploma

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