merchandise presentation specialist resume example with 6+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Effective leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments.. Diligent customer experience professional successful at satisfying different types of customers with creative and knowledgeable solutions. Lead team of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

  • Advanced communication skills
  • Highly motivated self-starter
  • Strong leader
  • Efficient multi-tasker
  • Deadline-oriented
  • Customer service-oriented
  • Organized
  • Consistently meet goals
  • Quick learner
  • Excellent time management skills
  • Proficient in Microsoft Outlook, Word and Excel
  • Salesforce
  • MicroStrategy
  • Data analysis
Work History
06/2020 to Current Customer Experience Manager Eaton Corporation | Missouri, MO,
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Prepared and implemented strategic growth plans for territory based on company goals and expectations.
  • Increased sales volume and expanded product line to new retailers.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Managed accounts to retain existing relationships and grow share of business.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
12/2018 to 07/2020 Merchandise Presentation Specialist O'reilly Auto Parts | High Point, NC,
  • Validated results and performed quality assurance to assess accuracy of data
  • Researched and recommended process improvements designed to mitigate operational and financial risk
  • Planned and conceived computer systems using information engineering, data modeling and structured analysis
  • Resolved malfunctions with systems and programs trough troubleshooting
  • Attended all team meetings to resolve technical and project issues, coordinate with team members, and review project schedules
  • Support store operations by supervising the processes which provide specific space planning merchandise direction for the stores that is visually appealing to the customer, and efficient and functional for the store to implement and maintain
  • Ensure sales and margin performance of planograms are optimized through knowledge of product assortment and most effective visual display standards
  • Creation of planogram documents to established standards and insuring that relevant information is contained in the documents
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
  • Developed partnerships with internal groups such as packaging, visual and e-commerce.
07/2018 to 12/2018 Boutique Manager Richemont | Santa Clara, CA,
  • Designed improvement plans
  • Maintained work environment in clean and sanitary manner
  • Trained new employees on proper protocols and customer service standards
  • Submitted orders for new inventory
  • Resolved customer service issues promptly
  • Generated spreadsheets detailing sales information
  • Completed routine store inventories
  • Verified that all customers received receipts for their purchases
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
  • Responded to customer questions and requests in a prompt and efficient manner
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
01/2016 to 07/2018 Selling Manager Havertys | Newport News, VA,
  • Prioritized tasks and projects to meet tight deadlines
  • Attended monthly sales meetings and quarterly sales trainings
  • Reduced workflow inconsistencies while recruiting, interviewing and hiring new staff members
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
Expected in to to Bachelor of Science | Business Management University of Louisiana At Lafayette, Lafayette, LA GPA:

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Resume Overview

School Attended

  • University of Louisiana At Lafayette

Job Titles Held:

  • Customer Experience Manager
  • Merchandise Presentation Specialist
  • Boutique Manager
  • Selling Manager


  • Bachelor of Science

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