Merchandise Manager/Supervisor Resume Example Jcpenney Corporation

MERCHANDISE MANAGER/SUPERVISOR

Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of retail operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Ready to offer exceptional leadership and planning abilities to take on a role in leadership. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in retail standards and market trends. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.

Skills

Strategic Planning
Staff Management
Project Management
Budgeting
Supervision
Project organization
Organization
Relationship development
Budgets

Sales and marketing
Business planning
Operations management
Financial Management
Communications
Team building
Customer service
Team management

Work History

Merchandise Manager/Supervisor04/2017 to Current
JCPenney Corporation – Omak, WA

Oversaw, trained and encouraged associates, promoting culture of efficiency and performance.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Created work schedules according to sales volume and number of employees.
Rotated merchandise and displays to feature new products and promotions.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Supervised guests at front counter, answering questions regarding products.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Oversaw daily operations start-up, including staffing and training, compliance, inventory control and financial functions.
Managed, hired and developed top talent to strengthen workflow and productivity.
Generated repeat business by delivering exceptional customer service and positive engagement.
Coached sales associates on product knowledge by using training tools.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Reported to district manager regarding all store and staff issues, financial goals and sales.
Approved regular payroll submissions for 26 employees
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Planned budgets and authorized payments and merchandise returns.

Jewelry Supervisor10/2011 to 04/2017
JCPenney Corporation – Omak,, WA

Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Kept orderly and accurate accounting records by monitoring sales documentation.
Led and developed management team
Educated staff on strategies for handling difficult customers and challenging situations.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Recruited, managed and motivated retail team to give every guest positive and memorable experiences.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Trained newly hired jewlery associates in upselling techniques.
Assisted customers by answering questions and fulfilling requests.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Returned change and currency and processed debit and credit card payments.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Trained team members in successful strategies to meet operational and sales targets.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Developed and nurtured lasting relationships with clients through dedicated assistance and issue resolution.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Educated customers on promotions to enhance sales.
Assisted customers with locating and choosing merchandise in any store department.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Answered questions about store policies and concerns to support positive customer experiences.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

Cashier10/2010 to 10/2011
JCPenney Corporation – Omak, WA

Maintained current knowledge of store promotions and highlighted sales to customers.
Monitored self-checkout systems and provided assistance or intervention where required.
Counted cash in register drawer at beginning and end of shift.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Handled daily credit and cash transactions for customers with accuracy and speed.
Resolved customer complaints and maintained clean and tidy checkout area.
Educated customers on promotions to enhance sales.
Maintained customer satisfaction while handling product returns quickly and professionally.
Counted money in drawers at beginning and end of each shift.
Checked prices for customers and processed items sold by scanning barcodes.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Quickly and accurately counted drawers at start and end of each shift.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Assisted customers by answering questions and fulfilling requests.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Used POS system to enter orders, process payments, and issue receipts.
Assisted customers with locating and choosing merchandise in any store department.

Education

High School Diploma06/1976Bridgeport High School- Bridgeport, Wa

Certifications

Certified Associate in Project Management
Salesforce
Sales Essentials Certificate
Sales Manager Certificate

Resume Overview

Companies Worked For:

JCPenney Corporation

School Attended

Bridgeport High School

Job Titles Held:

Merchandise Manager/Supervisor
Jewelry Supervisor
Cashier

Degrees

High School Diploma 06/1976

Merchandise Manager/Supervisor Resume Example

Resume Score: 80%

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