Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of retail operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Ready to offer exceptional leadership and planning abilities to take on a role in leadership. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in retail standards and market trends. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
- Strategic Planning
- Staff Management
- Project Management
- Budgeting
- Supervision
- Project organization
- Organization
- Relationship development
- Budgets
- Sales and marketing
- Business planning
- Operations management
- Financial Management
- Communications
- Team building
- Customer service
- Team management
- Certified Associate in Project Management
- Salesforce
- Sales Essentials Certificate
- Sales Manager Certificate
Altoona, PA, 04/2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
City, STATE, 10/2020 - 04/2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
City, STATE, 04/2010 - 10/2020
- Oversaw, trained and encouraged associates, promoting culture of efficiency and performance.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Created work schedules according to sales volume and number of employees.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
- Supervised guests at front counter, answering questions regarding products.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw daily operations start-up, including staffing and training, compliance, inventory control and financial functions.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Generated repeat business by delivering exceptional customer service and positive engagement.
- Coached sales associates on product knowledge by using training tools.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Approved regular payroll submissions for 26 employees
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Planned budgets and authorized payments and merchandise returns.
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School Attended
- Bridgeport High School
Job Titles Held:
- Supervisor
- Supervisor
- Merchandise Manager/Supervisor
Degrees
- High School Diploma
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