LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Goal-focused Field Representative well-versed in Sales and Customer Service. Offering first-rate skills in networking, following up with customers and facilitating communication. Prepared to bring 20 years of experience to a dynamic new role with room for advancement. Customer-oriented, strategic-thinking sales professional with over 20 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.

Skills
  • Growth planning
  • Trend monitoring
  • Networking
  • Process development and implementation
  • Sales understanding
  • Market knowledge
  • Product management and pricing
  • Promotional planning
  • Customer needs assessment
  • Sales closing
  • Product and service knowledge
  • Inside and outside sales
  • Product merchandising
Education and Training
Starlight Christian Academy Winter Springs, FL, Expected in 05/1994 High School Diploma : - GPA :
Experience
Longeviti, Llc - Merchandise Field Rep
Andover, MA, 10/2016 - Current
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Filled out paperwork completely, efficiently and accurately.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maximized sales of [Product or Service] by providing information, showcasing features and answering diverse questions.
  • Provided on-site technical assistance to help troubleshoot and repair [Type] and [Type] equipment.
Longeviti, Llc - Manager
Great Lakes, IL, 06/2013 - 01/2016
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Filled out paperwork completely, efficiently and accurately.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Maximized sales of [Product or Service] by providing information, showcasing features and answering diverse questions.
  • Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
  • Tracked budget goals and implemented [Type] strategies to assist locations failing to meet or execute targets.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
  • Used [Software] and [Software] to document product activities, including purchases, unreleased parts, upgrades and reschedules.
  • Created and maintained records of performance reports with [Software] and [Software].
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Provided on-site technical assistance to help troubleshoot and repair [Type] and [Type] equipment.
  • Collaborated with order management teams to verify proper account billing, scheduling and shipping information.
Longeviti, Llc - Manager
Linthicum, MD, 08/2006 - 04/2012
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Recruited and hired qualified candidates to fill open positions.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Promoted employee safety awareness resulting in zero injuries.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Led team of 6 employee professionals meeting customer needs.
  • Created weekly schedules for sales associatess to keep every shift well-staffed during holidays and busy periods.
  • Cross-trained in every store role to maximize operational knowledge.
  • Met with each associate to establish realistic monthly sales goals.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Generated reports to assess performance and make adjustments.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Exxon Mobil - Manager
City, STATE, 10/1999 - 06/2006
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Recruited and hired qualified candidates to fill open positions.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Promoted employee safety awareness resulting in zero injuries.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Cross-trained in every store role to maximize operational knowledge.
  • Met with each associate to establish realistic monthly sales goals.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Generated reports to assess performance and make adjustments.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.

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Resume Overview

School Attended

  • Starlight Christian Academy

Job Titles Held:

  • Merchandise Field Rep
  • Manager
  • Manager
  • Manager

Degrees

  • High School Diploma

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