Goal-focused Field Representative well-versed in Sales and Customer Service. Offering first-rate skills in networking, following up with customers and facilitating communication. Prepared to bring 20 years of experience to a dynamic new role with room for advancement. Customer-oriented, strategic-thinking sales professional with over 20 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
Skills
Growth planning
Trend monitoring
Networking
Process development and implementation
Sales understanding
Market knowledge
Product management and pricing
Promotional planning
Customer needs assessment
Sales closing
Product and service knowledge
Inside and outside sales
Product merchandising
Education and Training
Starlight Christian AcademyWinter Springs, FL, Expected in 05/1994 ā āHigh School Diploma: - GPA:
Experience
Longeviti, Llc - Merchandise Field Rep Andover, MA, 10/2016 - Current
Enhanced sales by implementing merchandising and promotional improvements.
Filled out paperwork completely, efficiently and accurately.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Organized and updated schedules to optimize coverage for expected customer demands.
Maximized sales of [Product or Service] by providing information, showcasing features and answering diverse questions.
Provided on-site technical assistance to help troubleshoot and repair [Type] and [Type] equipment.
Longeviti, Llc - Manager Great Lakes, IL, 06/2013 - 01/2016
Enhanced sales by implementing merchandising and promotional improvements.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Filled out paperwork completely, efficiently and accurately.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Organized and updated schedules to optimize coverage for expected customer demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Maximized sales of [Product or Service] by providing information, showcasing features and answering diverse questions.
Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
Tracked budget goals and implemented [Type] strategies to assist locations failing to meet or execute targets.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
Used [Software] and [Software] to document product activities, including purchases, unreleased parts, upgrades and reschedules.
Created and maintained records of performance reports with [Software] and [Software].
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Provided on-site technical assistance to help troubleshoot and repair [Type] and [Type] equipment.
Collaborated with order management teams to verify proper account billing, scheduling and shipping information.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Assigned tasks to associates to fit skill levels and maximize team performance.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Recruited and hired qualified candidates to fill open positions.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Promoted employee safety awareness resulting in zero injuries.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Led team of 6 employee professionals meeting customer needs.
Created weekly schedules for sales associatess to keep every shift well-staffed during holidays and busy periods.
Cross-trained in every store role to maximize operational knowledge.
Met with each associate to establish realistic monthly sales goals.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Generated reports to assess performance and make adjustments.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Exxon Mobil - Manager City, STATE, 10/1999 - 06/2006
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Assigned tasks to associates to fit skill levels and maximize team performance.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Recruited and hired qualified candidates to fill open positions.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Promoted employee safety awareness resulting in zero injuries.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Cross-trained in every store role to maximize operational knowledge.
Met with each associate to establish realistic monthly sales goals.
Mitigated risk by ensuring regulatory compliance for required licensing.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Generated reports to assess performance and make adjustments.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Established ambitious goals for employees to promote achievement and surpass business targets.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
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