LiveCareer-Resume

merchandise associate resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Reliable and dependable Flight Attendant with over 10 years experience in the aviation industry. With a safety always mindset approach, while creating a customer experience filled with genuine care in every moment, from boarding to deplaning by treating each customer as a unique person and understanding their needs. Offering a superb work ethic with a positive, caring professional attitude and a passion for Customer Service. An effective communicator who is dedicated to exceeding customer service, safety and regulatory requirements. Motivated, service-driven individual who is punctual and maintains a positive, approachable and accommodating attitude while delivering extraordinary service to all customers. Dedicated to ensuring the safety and comfort of the passengers on board the aircraft at all times. A team player who embraces the concept as working as One Crew. Known for excellent customer relations and welcoming attitude, it would be an honor to be part of the team, willing to relocate if needed.

Skills
  • Conflict Resolution, ability to remain positive, respectful and understanding during challenging situations and/or passenger conflict
  • Abide by all Company Policy Adherence information, Code of Conduct, Employee Handbook, Flight Attendant Manual and Code Share Partner Standards
  • Follow all Aviation Regulations as outlined
  • Familiar with Infant AED and CPR
  • Verbal and written communication skills
  • Follow all Safety and compliance procedures as mandated
  • Food and beverage preparation
  • Perform duties related to unforeseen medical emergencies and special needs passengers such as, unaccompanied minors and their paperwork, visually or hearing impaired, language impaired, elderly and physically challenged
  • Proper operation of opening and closing aircraft doors
  • Greet customers as they board and deplane the aircraft
  • Inform passengers of federal aviation regulations before push back, during flight and prior to landing
  • Assist passengers to store carry-on luggage in overhead or under-seat storage
  • Explain the use of safety equipment to passengers in a clear, concise manner
  • Maintain a thorough working knowledge of all emergency procedures and ability to operate all emergency equipment on board the aircraft
Work History
Flight Attendant, 05/2021 - Current
Air Wisconsin Airlines Corporation Appleton, WI,
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Relayed updates and information to passengers after confirming key details with pilot and gate agent
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Ensure safety and comfort of customers onboard aircraft.
Merchandise Associate, 01/2021 - 05/2021
Core Mark Paducah, KY,
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Arranged consistent shelves, bins and racks at designated locations by following established planograms.
  • Created attractive displays to promote items.
  • Merchandised new stock to appeal to customers, grab attention and drive sales.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Greeted, serviced and thanked all customers.
Grocery Associate, 09/2020 - 03/2021
Festival Foods Wausau, WI,
  • Helped customers complete online and in store purchases by moving heavy items, collecting payments and bagging purchases.
  • Assisted customers with price checking and finding requested items in store.
  • Supported promotional plans by updating signage with price changes.
Flight Attendant, 15 Years, 03/2005 - 07/2019
Southwest Airlines City, STATE,
  • Promoted customer and crew safety by maintaining airline and federal aviation regulations at all times
  • Attend training in customer service, conflict resolution techniques, and safety procedures
  • Answered customer questions and resolved issues that arose during flights
  • Served beverages and snacks, and provided information about In-flight offerings to customers
  • Administered first aid to customers experiencing medical emergencies
  • Assisted customers with special needs including unaccompanied minors
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate 98 percent on time boarding process
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Reassured and comforted passengers during turbulent flights and unavoidable delays.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Maximized storage space by monitoring and offering assistance when needed in correct ways of stow luggage in overhead compartments and under seats.
Customer Service Agent, 4 Years, 03/2001 - 02/2005
Southwest Airlines City, STATE,
  • Announced flight status updates and information about gate changes over PA system.
  • Monitored security and maintained operational protocols.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Tagged baggage and routed to appropriate location for loading and screening.
Education & Credentials
GED: , Expected in
-
GED Testing Center - Albany NY,
GPA:
Status -
No Degree: Certified Medical Administrative Assistant, Expected in
-
MedCerts - Livonia, MI,
GPA:
Status -
  • Currently enrolled in an online Certificate Course with MedCerts, anticipated graduation date of May 2021.

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Resume Overview

School Attended

  • GED Testing Center
  • MedCerts

Job Titles Held:

  • Flight Attendant
  • Merchandise Associate
  • Grocery Associate
  • Flight Attendant, 15 Years
  • Customer Service Agent, 4 Years

Degrees

  • GED
  • No Degree

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