merchandise associate resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Talented merchandising professional well-versed in managing markdowns, special events and seasonal promotions. Effective at moving stock, replenishing shelves and adjusting displays with efficiency and accuracy to meet challenging objectives.

Seasoned Merchandiser equipped with extensive experience over 20 years in multiple industries, including fashion and electronics. Versatile professional with detailed background in business, economics and marketing. Promotes effective brand and promotion management.

Experienced Retail Merchandiser versed in using product placement, end caps and points of purchase displays to manufacturer's best advantage. Astute professional with goal-oriented nature promotes optimized retail workflow for bolstered customer experience. Exceptional negotiator for prime positioning locations.

  • Product placements
  • Markdowns expertise
  • Pricing standards
  • Restocking processes
  • Retail experience
  • Sales abilities
  • Floor set design
  • Display resetting
  • Active listener
  • Friendly and outgoing
  • In-store support
  • Visual displays
  • Store maintenance
  • Sales Techniques
  • Cost Analysis
11/2016 to 01/2021 Merchandise Associate Belk | Land O' Lakes, FL,
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Organized and located inventory, updating store spreadsheets to reflect statistical data.
  • Developed and maintained seasonal plans to account for different department needs.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Greeted all store customers, offered assistance and thanked each for patronage.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Kept work areas professional, organized and clean at all times.
  • Identified labels, trends and opportunities by sampling competitor shopping experiences.
  • Communicated and coordinated planogram execution with store management.
  • Constructed aisle displays and arranged end caps to promote specific products.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
01/2020 to 03/2020 Counter Manager Jason's Deli | Plano, TX,
  • Reviewed and analyzed business performance on a daily, weekly, monthly, seasonal and annual basis.
  • Described merchandise and explained use, operation, and care of merchandise to customers.
  • Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual bases.
  • Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Increased sales on consistent basis by developing key customer relationships.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Built lasting client relationships by organizing and planning sales events.
08/2019 to 03/2020 Assistant Manager University Of Tennessee Medical Center | Knoxville, TN,
  • Planned and prepared workflow schedules, delegating tasks 25 member team.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Completed inventory audits to identify losses and project demand.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
01/1999 to 01/2016 Manager Dollar King Store | City, STATE,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Cross-trained in every store role to maximize operational knowledge.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Upheld internal standards and productivity goal.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Education and Training
Expected in to to High School Diploma | Redlands East Valley High School, Redlands, CA GPA:
Expected in to to | Beauty By Marc Academy , Fontana, CA GPA:

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Resume Overview

School Attended

  • Redlands East Valley High School
  • Beauty By Marc Academy

Job Titles Held:

  • Merchandise Associate
  • Counter Manager
  • Assistant Manager
  • Manager


  • High School Diploma

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