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Merchandise Associate Resume Example

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MERCHANDISE ASSOCIATE
Summary

I am an open minded, self-motivated, reliable, responsible and hard working person. I
am friendly and able to work within a team setting and able to build up good working
relations with all colleagues. I am able to work under pressure and I am keen and very
willing to learn and develop new skills.
I have good listening and communication skills.
I am flexible regarding working hours and am able to work a range of shifts.

Experience
10/2017 to 10/2018
Merchandise Associate Walt Disney World － Orlando, FL
  • Greeted all store customers, offered assistance and thanked each for patronage.
  • Kept work areas professional, organized and clean at all times.
  • Offered direction and gave constructive feedback to motivate team members.
  • Maintained friendly and professional customer interactions.
  • Received and processed cash and credit payments for in-store purchases.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Processed shipments and maintained organized stock shelves.
  • Communicated information to customers about product quality, value and style.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Shared product knowledge with customers while making personal recommendations.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Built and maintained effective relationships with peers and upper management.
  • Performed assigned projects and completed checklists in an efficient and accurate manner.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Trainer for all new castmembers 
06/2017 to 09/2018
Merchandise Associate Disneyland Paris － Marne la Vallée, Chessy
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Assisted guests to create the best experience for them
  • Processed the payment
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Kept work areas professional, organized and clean at all times.
06/2012 to 06/2017
Retail Sales Associate Polo Ralph Lauren － Serris, ile de france
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Greeted guests promptly with a positive attitude and asked open-ended questions to better understand their shopping needs.
  • Processed all sales transactions accurately and in a timely fashion.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Communicated store policy violations to the leadership team in a timely manner.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Recruited, hired, developed and retained retail talent for the company.
  • Built and maintained effective relationships with peers and upper management.
  • Communicated store policy violations to the leadership team in a timely manner.
  • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
  • Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Maintained compliance with export guidelines and international standards.
  • Trained and coached sales associates for differents store locations.
10/2011 to 06/2012
Sales Associate Disneyland Paris － Marne la Vallée, ile de france
  • Greeted store customers promptly and responded to questions with knowledgeable service.
  • Recommended merchandise based on customer needs.
  • Operated a cash register to process cash, check and credit card transactions.
  • Explained information about the quality, value and style of products to Influence customer buying decisions.
  • Created attractive displays.
  • Worked flexible schedule to accommodate changing customer levels.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Provided expert product and service information.
  • Answered incoming telephone calls with professional and knowledgeable responses.
Education and Training
2010
High School Diploma: High School of foreign languages Liceo Linguistico "Lombardo Radice" － Catania Italy

Bachelor's degree in foreign languages
Languages:
English (phonology, morphology and professional communication)

French (phonology, morphology and professional communication)

Spanish (phonology, morphology and professional communication)
Skills
  • Polite ad help-full
  • Ability to prioritize
  • Multi task
  • Self motivated
  • Dynamic
  • Extremely organized
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Resume Overview

Companies Worked For:

  • Walt Disney World
  • Disneyland Paris
  • Polo Ralph Lauren

School Attended

  • Liceo Linguistico "Lombardo Radice"

Job Titles Held:

  • Merchandise Associate
  • Retail Sales Associate
  • Sales Associate

Degrees

  • High School Diploma : High School of foreign languages

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