Merchandise Associate Resume Example Walt Disney World

MERCHANDISE ASSOCIATE

Summary

I am an open minded, self-motivated, reliable, responsible and hard working person. I
am friendly and able to work within a team setting and able to build up good working
relations with all colleagues. I am able to work under pressure and I am keen and very
willing to learn and develop new skills.
I have good listening and communication skills.
I am flexible regarding working hours and am able to work a range of shifts.

Experience

10/2017 to 10/2018

Merchandise Associate Walt Disney World － Orlando, FL

Greeted all store customers, offered assistance and thanked each for patronage.
Kept work areas professional, organized and clean at all times.
Offered direction and gave constructive feedback to motivate team members.
Maintained friendly and professional customer interactions.
Received and processed cash and credit payments for in-store purchases.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Processed shipments and maintained organized stock shelves.
Communicated information to customers about product quality, value and style.
Resolved customer problems by investigating issues, answering questions and building rapport.
Shared product knowledge with customers while making personal recommendations.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Built and maintained effective relationships with peers and upper management.
Performed assigned projects and completed checklists in an efficient and accurate manner.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Trainer for all new castmembers

06/2017 to 09/2018

Merchandise Associate Disneyland Paris － Marne la Vallée, Chessy

Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Assisted guests to create the best experience for them
Processed the payment
Resolved customer problems by investigating issues, answering questions and building rapport.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Kept work areas professional, organized and clean at all times.

06/2012 to 06/2017

Retail Sales Associate Polo Ralph Lauren － Serris, ile de france

Opened and closed the store, which included counting cash drawers and making bank deposits.
Greeted guests promptly with a positive attitude and asked open-ended questions to better understand their shopping needs.
Processed all sales transactions accurately and in a timely fashion.
Verified that all merchandising standards were maintained on a daily basis.
Communicated store policy violations to the leadership team in a timely manner.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Resolved customer problems by investigating issues, answering questions and building rapport.
Recruited, hired, developed and retained retail talent for the company.
Built and maintained effective relationships with peers and upper management.
Communicated store policy violations to the leadership team in a timely manner.
Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.
Maintained compliance with export guidelines and international standards.
Trained and coached sales associates for differents store locations.

10/2011 to 06/2012

Sales Associate Disneyland Paris － Marne la Vallée, ile de france

Greeted store customers promptly and responded to questions with knowledgeable service.
Recommended merchandise based on customer needs.
Operated a cash register to process cash, check and credit card transactions.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Created attractive displays.
Worked flexible schedule to accommodate changing customer levels.
Replenished floor stock and processed shipments to ensure product availability for customers.
Provided expert product and service information.
Answered incoming telephone calls with professional and knowledgeable responses.

Education and Training

2010

High School Diploma: High School of foreign languages Liceo Linguistico "Lombardo Radice" － Catania Italy

Bachelor's degree in foreign languages
Languages:
English (phonology, morphology and professional communication)

French (phonology, morphology and professional communication)

Spanish (phonology, morphology and professional communication)

Skills

Polite ad help-full
Ability to prioritize
Multi task
Self motivated
Dynamic
Extremely organized

Resume Overview

Create a job alert for [job role title] at [location].

About About

Help & Support Help & Support

Languages Languages

Customer Service Customer Service

Merchandise Associate Resume Example

Resume Score: 100%