Merchandise Associate resume example

Same as above ( #1 ) , I left for college at SHSU in August of 2020.

• Help customers load purchased equipment when necessary.
• Assisted in ringing up sales at registers and bagging merchandise.
• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Built customer loyalty by engaging with and identifying product needs of customers.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Offered coupons and special deals to increase quantity of customer spending.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
• Supported managers with organizing store and showcasing new items in eye-catching displays.
• Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
• Answered questions about current promotions and resolved issues according to store policies.
• Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
• Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
• Managed cash register operations using POS system, including processing sales and returns.
• Engaged shoppers, providing assistance and information on merchandise and product features.
• Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Kept apprised of emerging trends and provided informative customer service to assist in product selection.
• Assisted customers by finding needed items and checking inventory for items at other locations.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Won store sales competition for JCPenney credit cards, resulting in gift cards, store $5 off coupon, candy, etc.
• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.