Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Effective customer service representative with more than 10 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.Skilled at accurately documenting call details, preparing reports and organizing documentation. Well-versed in providing helpful answers and relevant information to retain clients.

  • Problem-solving
  • Filing experience
  • Developing presentations
  • Accounts receivable and payable
  • Database management
  • Office staff leadership
  • Prioritization and time management
  • Scheduling
  • Resolving errors
  • Scheduling and calendar management
  • Deadline-oriented
  • Time management
  • Document retrieval
  • Appointment scheduling
  • Staff training and development
  • Results-oriented
  • Data organization
  • Resolving discrepancies
  • Documentation and reporting
  • File and data retrieval systems
  • Records management systems
  • Managing automated systems
  • Schedule management
  • Multitasking and prioritization
Merchandise Associate, 01/2018 - 09/2018
The Realreal, Inc. Larkspur, CA,
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth
  • Developed and maintained seasonal plans to account for different department needs
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion
  • Put together, corrected and updated product assortment sheets
  • Placed prices and descriptive signage to enhance displays and promote items
Telemarketing Supervisor, 12/2016 - 12/2018
Marriott Vacations Worldwide Kihei, HI,
  • Responded quickly to customer complaints and used my customer service skills, answering all questions and concerns, and if needed negotiate a discount to initiate problem resolution
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
  • Detailed application requirements and answered questions from prospective tenants
  • Learned their company software system to document job tasks and duties for traceability and transparency
  • Cross-trained new employees by explaining rules, procedures and job responsibilities
  • Gave informative presentations at on the telephone to promote product and reach new clientele
  • Inputted customer data into system, updating information regularly with changes to buying habits
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Returned phone messages and emails within 1 hour and responded to complaints before issues escalated
  • Processed customer payments using credit and debit cards and would immediately process the payment or refund the correct amount
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization
  • Coached other employees in effective customer service and successful selling techniques
Call Center Customer Service Representative, 04/2014 - 11/2016
St. Joseph Health Hesperia, CA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Reviewed customer data to assess current issues and determine potential solutions
  • Prepared, completed and processed customer account forms and database changes
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
  • Maintained revenue streams by exhausting every option before offering refunds
  • Shared detailed information about the 3 different vacation options to help customers make decisions of which location they choose and set the date of vacation
  • Documented conversations with customers to track requests, problems and solutions
  • Returned phone messages and emails within an hour and responded to complaints before issues escalated
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Inputted customer data into system, updating information regularly with changes to buying habits
Server, 06/2010 - 04/2014
Affinity Living Group Priceville, AL,
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
  • Managed closing duties, including restocking items and reconciling cash drawer
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
  • Operated POS terminals to input orders, split bills and calculate totals
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
Education and Training
Bachelor of Science: Psychology, Expected in 05/2010
Coker College - Hartsville, SC

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Resume Overview

School Attended

  • Coker College

Job Titles Held:

  • Merchandise Associate
  • Telemarketing Supervisor
  • Call Center Customer Service Representative
  • Server


  • Bachelor of Science

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