, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Effective customer service representative with more than 10 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.Skilled at accurately documenting call details, preparing reports and organizing documentation. Well-versed in providing helpful answers and relevant information to retain clients.
Skills
Problem-solving
Filing experience
Developing presentations
Accounts receivable and payable
Database management
Office staff leadership
Prioritization and time management
Scheduling
Resolving errors
Scheduling and calendar management
Deadline-oriented
Time management
Document retrieval
Appointment scheduling
Staff training and development
Results-oriented
Data organization
Resolving discrepancies
Documentation and reporting
File and data retrieval systems
Records management systems
Managing automated systems
Schedule management
Multitasking and prioritization
Experience
Merchandise Associate, 01/2018 - 09/2018 The Realreal, Inc. – Larkspur, CA,
Organized appealing and engaging displays to capture customer interest and drive revenue growth
Developed and maintained seasonal plans to account for different department needs
Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion
Put together, corrected and updated product assortment sheets
Placed prices and descriptive signage to enhance displays and promote items
Responded quickly to customer complaints and used my customer service skills, answering all questions and concerns, and if needed negotiate a discount to initiate problem resolution
Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
Detailed application requirements and answered questions from prospective tenants
Learned their company software system to document job tasks and duties for traceability and transparency
Cross-trained new employees by explaining rules, procedures and job responsibilities
Gave informative presentations at on the telephone to promote product and reach new clientele
Inputted customer data into system, updating information regularly with changes to buying habits
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Returned phone messages and emails within 1 hour and responded to complaints before issues escalated
Processed customer payments using credit and debit cards and would immediately process the payment or refund the correct amount
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Proactively identified and solved complex problems impacting operations management and business direction
Trained newly hired employees by explaining job responsibilities and overseeing task prioritization
Coached other employees in effective customer service and successful selling techniques
Call Center Customer Service Representative, 04/2014 - 11/2016 St. Joseph Health – Hesperia, CA,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Reviewed customer data to assess current issues and determine potential solutions
Prepared, completed and processed customer account forms and database changes
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
Maintained revenue streams by exhausting every option before offering refunds
Shared detailed information about the 3 different vacation options to help customers make decisions of which location they choose and set the date of vacation
Documented conversations with customers to track requests, problems and solutions
Returned phone messages and emails within an hour and responded to complaints before issues escalated
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Inputted customer data into system, updating information regularly with changes to buying habits
Server, 06/2010 - 04/2014 Affinity Living Group – Priceville, AL,
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
Managed closing duties, including restocking items and reconciling cash drawer
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
Operated POS terminals to input orders, split bills and calculate totals
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
Education and Training
Bachelor of Science: Psychology, Expected in 05/2010 - Coker College - Hartsville, SC GPA:
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