Merchandise Associate Resume Example Company Name

MERCHANDISE ASSOCIATE

Professional Summary

Friendly, confident, playful yet professional individual, who is reliable and flexible. With a total of 19 years of experience in the Aviation Industry, serving as a Customer Service Agent and Flight Attendant. Offering a superb work ethic with a positive professional attitude and a passion for customer service. An effective communicator who is dedicated to exceeding the guest expectations by providing friendly fun service at all times, while adhering to all safety regulatory requirements. Motivated, service-driven individual who is punctual, has leadership abilities, capable of providing direction and assistance when needed to guest and fellow team members. Maintains a positive, approachable and accommodating attitude while delivering extraordinary service to all guest. Dedicated to ensuring the safety and comfort of the guest on board the aircraft at all times. A team player known for excellent Guest relations and welcoming attitude. It would be an honor to bring my passion for this industry and offer my services in helping Spirit Airlines build the airline that deliver the best value in the sky and be the most successful airline on Earth.

Skills

Conflict Resolution, ability to remain positive, respectful and understanding during challenging situations and/or Guest conflict
Abide by all Company Policy Adherence information, Code of Conduct, Employee Handbook, Flight Attendant Manual
Follow all Aviation Regulations as outlined
Familiar with Infant AED and CPR
Verbal and written communication skills
Follow all Safety and compliance procedures as mandated
Food and beverage preparation

Perform safety duties related to unforeseen medical emergencies and evacuation of aircraft if needed
Proper operation of opening and closing aircraft doors
Greet Guest as they boardand deplane aircraft
Inform Guest of federal aviation regulations before push back, during flight and prior to landing
Assist Guest as needed in storing carry-on luggage in overhead bins or under-seat storage
Explain and demonstrate use of safety equipment to Guest in clear concise manner
Maintain thorough working knowledge of all emergency procedures and ability to operate all emergency equipment on board aircraft

Work History

Merchandise AssociateCompany Name - City, State01/2021 - Current

Transported merchandise to sales floor and restocked shelves, racks and bins.
Created attractive displays to promote items, and drive sales
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Answered customer questions regarding store merchandise, department information and pricing.
Greeted, serviced and thanked all customers.

Grocery AssociateCompany Name - City, State09/2020 - 03/2021

Helped customers complete online purchases and packaging items safely for delivery.
Assisted customers with price checking and finding requested items in store.
Supported promotional plans by updating signage with price changes.
Replenished stock on shelves as needed.

Flight Attendant, 15 YearsCompany Name - City, State03/2005 - 07/2019

Promoted customer and crew safety by maintaining airline and federal aviation regulations at all times
Attend training in customer service, conflict resolution techniques, and safety procedures
Answered customer questions and resolved issues that arose during flights
Served beverages and snacks, and provided information about In-flight offerings to customers
Administered first aid to customers experiencing medical emergencies
Assisted customers with special needs including unaccompanied minors
Politely greeted incoming passengers and provided direction to seat locations to facilitate 98 percent on time boarding process
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
Reassured and comforted passengers during turbulent flights and unavoidable delays.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Maximized storage space by monitoring and offering assistance when needed in correct ways of stow luggage in overhead compartments and under seats.
Worked with other crew members and ground personnel to ensure ontime departures, and that all required items were onboard for safety and passenger inflight satisfaction.

Customer Service Agent, 4 YearsCompany Name - City, State03/2001 - 02/2005

Announced flight status updates and information about gate changes over PA system.
Monitored security and maintained operational protocols.
Checked in luggage and confirmed all carry-on items met federal guidelines.
Tagged baggage and routed to appropriate location for loading and screening.

Education & Credentials

GEDGED Testing Center - City

No Degree: Certified Medical Administrative AssistantMedCerts - City

Currently enrolled in an online Certificate Course with MedCerts, anticipated graduation date of September 2021.

Resume Overview

School Attended

GED Testing Center
MedCerts

Job Titles Held:

Merchandise Associate
Grocery Associate
Flight Attendant, 15 Years
Customer Service Agent, 4 Years

Degrees

GED
No Degree : Certified Medical Administrative Assistant

Merchandise Associate Resume Example

Resume Score: 80%

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